Heavenlybeds Reviews 

439
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple, smooth, and very straightforward from start to finish. Purchasers are consistently impressed by the outstanding product quality, noting that the beds and frames feel exceptionally durable and sturdy. Buyers also praise the helpful support team and the professional delivery personnel who handle room placement and assembly efficiently. Some reviewers were not happy with the external courier service, mentioning scheduling difficulties and delivery delays. Despite these occasional transport setbacks and minor transit issues, buyers still find the final product entirely worth the wait.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently highlighting gorgeous designs,... See more

Quality

Reviewers mention positive feedback about quality, noting that the beds are extremely well built, stunning,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting great communication, timely... See more

Order

Reviewers highlight positive aspects of order execution, noting that ordering online is straightforward and... See more

Staff

People report positive experiences with staff, frequently highlighting polite, careful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic beds from Heavenly beds! We have two beds from this company one in beige and the other brown with draws in the base, they look amazing in both our bedrooms. The quality is fantastic and the... See more

Company replied

Rated 5 out of 5 stars

Our bed looks amazing! Had continuous contact with heavenly beds from the moment we place our order online. They are extremely thorough with ensuring that there is the correct space for when deliver... See more

Rated 5 out of 5 stars

Wow! Amazing from start to finish. Communication was outstanding from day one with the company. The bed frame is absolutely gorgeous and top quality!! I couldn't find anything in ireland that had bed... See more

Company replied

Rated 5 out of 5 stars

It was nice and simple to purchase online then had a speedy delivery from two friendly gentleman. All parts were there without any issues building. Couple of weeks after my purchase the after sales te... See more


Company details

  1. Bed Shop
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Furniture Store
  6. Mattress Store
  7. Sofa Store

About Heavenlybeds

Written by the company

Blue Mirror BedAbout Heavenlybeds

Discover bespoke beds & luxury sofas at Heavenlybeds. Shop ottoman beds, tall headboards & more. Quality assured with our exclusive warranty.

  • Shop for the latest ottoman beds, the perfect space creator in your bedroom
  • Custom made beds with tall headboards upto 8ft high
  • Luxury handmade sofas in over 40+ fabric colours
  • We offer Bed Frames, TV Beds, Childrens Beds, Wingback Beds, Sleigh Beds + more

Why choose Heavenlybeds?

Heavenlybeds not only makes beds but prides itself on ensuring that materials used are of high quality and offer a warranty on all items for added customer satisfaction. Our beds are not only luxury high end products, but also, we factor in the cost to ensure the customer gets an affordable price. We have years of experience crafting the latest designs of beds and mattresses to satisfy our vast range of new and returning customers.

LUXURY BEDS TV Beds Divan Beds Wingback Beds Sleigh BEDS Free Material Swatches

Contact info

4.8

Excellent

TrustScore 5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(439)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable Service From Start To Finish

Impeccable service. Super King Bed ordered and delivered within 11 days. Nowadays it is very difficult to be complimentary when it comes to services provided by any local or online companies but I have nothing but compliments when it comes to Heavenly Beds. Regularly updated regarding order status and expected delivery. Delivery driver IFY was nothing short of a gentleman. A very well rared human being with incredible manners and ability. Anyone who comes across IFY will be blown away by his professionalism and kindness.

Absolutely delighted 🌟🌟🌟🌟🌟

February 29, 2024
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our service and with IFY, our delivery driver. Providing timely updates and ensuring a smooth delivery process is something we take pride in, and it's wonderful to know that our efforts were appreciated. IFY sounds like a true asset to our team, and we're grateful for your kind words about his professionalism and kindness. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Enjoy your Super King Bed, and thank you for choosing HeavenlyBeds! 🌟🌟🌟🌟🌟

Rated 3 out of 5 stars

The delivery drivers were really polite…

The delivery drivers were really polite but as for the bed I bought in Dec 2023 i ordered a white it is cheap material you can see throw it you can see where they have made a fold for a join,the bracket came away had to get longer screws to hold it in place I would not buy off them its just cheap very cheap diy bed

December 28, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for sharing your feedback with us. We're sincerely sorry to hear about the issues you've encountered with your bed. Your satisfaction is of utmost importance to us, and we're disappointed to learn that the quality of the product did not meet your expectations.

We appreciate you bringing these concerns to our attention, as it helps us identify areas for improvement. We strive to provide high-quality products and excellent service to all of our customers, and it's clear that we've fallen short in this instance.

Please know that we take your feedback seriously, and we will use it to address any quality control issues and make necessary improvements to our products and processes.

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very helpful staff. Brought my new bed from Heavenly Beds and couldn't be any happier! I highly recommend to all my friends and family to purchase quality and affordable beds from here

January 3, 2024
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with our customer service team and that you're thrilled with your new bed from Heavenly Beds. Your recommendation means the world to us, and we're grateful for your support.

If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with your purchase.

Thank you for choosing HeavenlyBeds, and we look forward to serving you, your friends, and your family in the future!

Rated 5 out of 5 stars

I would highly recommend Heavenly Beds.

I would highly recommend Heavenly Beds, the service was great , delivery prompt and delivery men were nice, polite and helpful.
Great kingsize bed , material velvet, lovely and true to colour. Assembly easy , and the matress , 3000 spring very comfy. I wanted a raised bed and got that. Satisfied customer.

January 23, 2024
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you so much for your glowing recommendation! We're thrilled to hear that you had a fantastic experience with Heavenly Beds, from our great service to the prompt delivery and helpful delivery team. It's wonderful to know that you're satisfied with your kingsize bed, and we're pleased that the material and color were exactly what you were looking for.

We're also glad to hear that assembly was easy and that you find the mattress with 3000 springs to be very comfortable. Your comfort and satisfaction are our top priorities, and we're delighted that we could provide you with a bed that meets your needs.

If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Heavenly Beds, and we hope you continue to enjoy your raised bed and restful nights of sleep!

Rated 5 out of 5 stars

Great sturdy bed looks very expensive…

Great sturdy bed looks very expensive and plush. Was weary about ordering a bed in line but this never disappointed.
Very happy customer

October 22, 2023
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for your feedback! We're delighted to hear that you're happy with your purchase and that the bed exceeded your expectations.

Ensuring that our beds are both sturdy and visually appealing is a top priority for us, and we're glad to hear that you find it to be of high quality and plush in appearance.

If you ever need anything else or have any questions, please don't hesitate to reach out to us. Thank you for choosing Heavenly Beds, and we hope you continue to enjoy your new bed for years to come!

Rated 5 out of 5 stars

really nice bed and good company to deal with

the bed was lovely the only critiscism is how they tell you to measure for the headboard, i ordered a 65inch headboard and measure my stairs and opening of the door and it was plenty of room, however when it came it would not fit up my stairs. I did not realise you had to measure the stairs on an angle so i think there should be guidelines on their website on how you should measure the stair way. The company were really helpful though and i was able to re order a split headboard but had to wait another week before it came and put the bed together. The company do answer your queries straight away on whattsapp.

October 10, 2023
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for sharing your experience with Heavenly Beds. We're glad to hear that you found the bed lovely, but we apologize for the inconvenience you experienced with the headboard not fitting up your stairs.

We appreciate your feedback regarding the measurement guidelines, and we will certainly take this into consideration to improve our customer support and make the ordering process smoother for future customers. Ensuring clear and comprehensive guidelines is important to us, and we'll work to provide better instructions for measuring stairways in the future.

We're pleased to hear that our customer service team was helpful and responsive in addressing your concerns and assisting with the re-ordering process. Your satisfaction is important to us, and we're committed to continuously improving our services.

If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Heavenly Beds, and we hope you continue to enjoy your bed for years to come.

Rated 1 out of 5 stars

Definitely no stars ..a disaster

It was terrible delivery damaged the house dreadfully unfortunately the delivery drivers only has a very limited English vocabulary and my Urdu is non existent ..we muddled through with sign language they had no tools and had to borrow ours they were unhelpful and made significant damage to the property when delivering ...

September 30, 2023
Heavenlybeds logo

Reply from Heavenlybeds

We're deeply sorry to hear about the dreadful experience you had with the delivery of your bed. This is certainly not the level of service we strive to provide, and we apologise for any inconvenience and damage caused to your property.

It's concerning to hear that the delivery drivers had limited English vocabulary, which made communication difficult. We understand the importance of effective communication during the delivery process, and we apologize for any frustration this may have caused.

Additionally, we apologise for the lack of tools and the damage caused to your property during the delivery. We will investigate this matter further and take appropriate steps to prevent similar incidents from occurring in the future.

Please rest assured that we take your feedback seriously and will work to address these issues with our delivery team to ensure that all future deliveries are conducted with the utmost care and professionalism.

If there's anything we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're committed to making things right for you.

Once again, we apologise for the negative experience you've had, and we appreciate your feedback as it helps us improve our services for all our customers.

Rated 1 out of 5 stars

Bed doesn't have any fire labels attached!!

No fire labels on bed. Google the legal requirement for these. Bed is also made of lightweight wood and is flimsy. *condensed version as Heavenlybeds flagged original to be deleted.

September 12, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

We sincerely apologise for the oversight regarding the fire labels on your bed and any concerns about the materials used. Ensuring that our products meet all legal requirements and safety standards is of utmost importance to us, and we take your feedback seriously.

We will investigate this matter further to rectify the issue and ensure that all necessary fire labels are properly affixed to our products. Additionally, we will review the materials used in the construction of our beds to ensure they meet our quality standards and provide the durability and stability expected by our customers.

If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer service team. We're committed to addressing your concerns and ensuring your satisfaction with your purchase.

Once again, we apologise for any inconvenience this may have caused, and we appreciate your feedback as it helps us improve our products and services. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

I’m so impressed with the bed

I’m so impressed with the bed. Not only it’s comfortable but very stylish. The material is so soft and the quality is amazing. It is definitely worth the price. The delivery is fast and the tracking is accurate. Good communication with the company, kind and helpful.

November 26, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for your wonderful feedback! We're thrilled to hear that you're impressed with your bed and that you find it comfortable, stylish, and of high quality.

Ensuring that our products meet both comfort and style standards is important to us, and we're glad that the material feels soft and luxurious.

We're also pleased to hear that you had a positive experience with our delivery process and that our communication was helpful and kind.

If you ever need anything else or have any questions, please don't hesitate to reach out to us. Thank you for choosing Heavenly Beds, and we hope you continue to enjoy your stylish and comfortable bed for years to come!

Rated 5 out of 5 stars

Ambassador bed

So pleased with our new bed! Ordered it on Tuesday and was delivered by Saturday. Needed an extra early delivery and everything went so smoothly and arrived on time. Cannot thank you all enough, such a beautiful bed and easy to put together and great service from ordering to receiving it. Communication was great Thankyou.

November 18, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with your new bed and that the ordering and delivery process went smoothly for you.

Ensuring prompt delivery and excellent service is a top priority for us, and we're delighted that we were able to accommodate your request for an early delivery and that everything arrived on time. We're also glad to hear that assembling the bed was easy for you and that you're happy with the quality of the product.

We appreciate your kind words about our communication and service throughout the process. If you ever need anything else or have any questions, please don't hesitate to reach out to us. Thank you for choosing Heavenly Beds, and we hope you continue to enjoy your beautiful new bed for years to come!

Rated 5 out of 5 stars

Very good quality item.

Very good quality item.
I'l'll definitely recommend this seller to those in quest of quality bed.

November 10, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you so much for the feedback

Rated 5 out of 5 stars

high quality bed’s really happy with…

high quality bed’s really happy with service would definitely go there again and recommend everyone best service from ordering to delivery everything 10/10

September 21, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you so much for the feedback

Rated 5 out of 5 stars

Excellent service

Absolutely over the moon with my bed . Service was excellent throughout . Delivery and drivers were excellent so respectful in my home took they shoes off to put the bed into my living room temporarily. The bed speaks for itself excellent quality and it was packaged brilliantly no marks or damage whatsoever. Arrived perfectly. I was nervous using a company I’d never used Before but they were outstanding I highly recommend. The bed I bought was on another designer website for £400 more and it’s exactly the same bed . I wouldn’t hesitate to recommend , and I won’t buy a bed from anywhere else .
Faultless !!!!!

November 7, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you so much for your glowing review! We're thrilled to hear that you're absolutely over the moon with your bed and that you had an excellent experience with Heavenly Beds.

Ensuring excellent service and delivering high-quality products is our top priority, and we're delighted that you found both to be outstanding. We're glad that the delivery drivers were respectful and that the bed arrived in perfect condition, just as you had hoped.

We appreciate your recommendation and are grateful for your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out to us. Thank you for choosing Heavenly Beds, and we're honored to be your go-to bed supplier!

Rated 5 out of 5 stars

Highly recommended beds

Highly recommended beds , very proud and happy . Recommend everyone to buy their beds from heavenly beds .

September 14, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for the feedback, glad you are happy with the bed

Rated 5 out of 5 stars

I'm so happy with it

I'm so happy with it! Thank you for the great communication, and fantastic and easy delivery!

November 6, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for the feedback, glad you are happy with the bed

Rated 5 out of 5 stars

100/100

Strong sturdy beds, fabulous quality. Would highly recommend to my family and friends

November 6, 2023
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for the feedback, glad you are happy with the bed

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look