Heckenpflzn. Heijnen Reviews 872

Delicate seedlings were packed improperly, meaning no precautions were taken to prevent the tender plants and potting soil from falling out of the pot. Inevitably, the soil and the delicate seedlings had to fall out and get mixed up. Out of the six total, two delicate root remnants could be identified and fished out of the mess, then tentatively planted.

When I complained to customer service, they recommended that I contact customer service. Long live automated text templates (thanks, AI?).

What a shame.

(I later saw how it’s done professionally when my new order was delivered from gartencenter-shop24.de)

A later response citing the growth guarantee is irrelevant in this case, as a replacement shipment is not possible—the seedlings delivered were the last ones available in the online store.

Everything was good. But you put to me some gift plant without label and I don't know what is it))

The plants arrived quickly, and both the delivery and customer service were smooth. Everything came in healthy condition, exactly as described on their website. Highly recommended.

First the plants came in a box Full of hay, but everything was completely messed up, whereby i guess the delivery guy has a part in it.
I think the order was quite expensive for a few very small plants.
Also there was a lot of „regular gras“ right next or in between the seedlings, which i now have to seperate laboriously from the actual plants.
I will not order again from this Shop.

Good Quality!
All plants in good condition and starts growing.

Healthy looking plants with correct height as purchased. Well packed and delivered within agreed time frame.
An exact delivery date could however neither be arranged nor forecasted or had been confirmed after the delivery took place (we were not in that day).
Now - 2 weeks later several plants look not as good as initially delivered.

All worked fine, the plants are growing. Price is good.

Our ordered plants were delivered quickly and properly. We planted them straight away and hope that they grow well.

The plants are fine, but the delivery was horrible.
We didn’t get any mail or notice about the delivery date and I just got a call out of nowhere just 3 min before the truck arrived. The guy put all the 60 plants on the street and I had to carry them alone with a baby on my other arm.
A short mail about the exact date would have been amazing and should not be expensive.
I’m not sure I’d this is the fault of the carrier or the seller.

Everything else was great.

Quick and easy. Plants arrived safely

Wir haben 36 Sand- Thymian Pflanzen bestellt. Die Lieferung hat sich über 14 Tage hingezogen, da diese Menge nicht vorrätig war. Wir haben die Lieferung umgehend geöffnet und mussten feststellen, dass die Pflanzen sich in den verschiedenen Wachstumsphase befanden. Einige waren von der Größe her in Ordnung. Die anderen waren doch sehr sehr klein heute in einer 14 Tage. Nach der Pflanzzeit müssen wir feststellen, dass von den 36 Pflanzen nur 15 angegangen sind. Aus diesem Grund gibt es nur zwei Sterne.
We ordered 36 sand thyme plants. The delivery took over 14 days because this quantity was out of stock. We opened the delivery immediately and found that the plants were in different stages of growth. Some were fine in terms of size. The others were very very small today in a 14 days. After the planting period, we have to note that of the 36 plants, only 15 have been attacked. For this reason, there are only two stars.

I ordered 22 plants. 20 were in more or less bad condition but I can surely nurse them back to live. 2 of them were dead. As in completely mummified. No chance of revival. I contacted the support via online and attached pictures. The answer was: "We are happy to inform you that everything is gonna be alright. The plants will thrive within the next two month.' Which can't be the case. You could clearly see were the salvia had grown new leaves and these were dead, obviously it had taken too long to ship them. I phoned the support and explained and got told that there was nothing they could do, I should try the online thing with photos again. I won't buy from that company again.

One of the best experiences ever done by buying something online from another country. Everything was excatly as promised, perfect quality with the thees. I bought Thuja Smaragd. A minor thing was the calculation of the needed amount but was my own fault. I would definetely again buy this place and recommend it for everyone without any doubt!