I've had bad luck with stolen items and broken home appliances. Each time, Hedvig has been quick to respond when creating a claims, transparent calculations, quick payout when needed. I'm staying wi... See more
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Travel insurance is useless. Vague contract if private hospital care is included or not. When calling SOS they coerce you into going to a worse equipped public hospital that is further away, where you... See more
Company replied
The communication within the app couldn’t be easier. Can chat and send pics and documents whenever convenient, no missed calls or waiting for an available worker. Extra + for English support. Would gi... See more
Hedvig offered an extremely fast refund of my damages regarding a trip. I got the money into my account minutes later after issuing the claim. I am very satisfied with the service and strongly recomme... See more
Company details
- Insurance Company
- Accident Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Pet Insurance Company
- Renter's Insurance Agency
About Hedvig
Written by the company
Contact info
Birger Jarlsgatan 57, 113 56, Stockholm, Sweden
- 010-459 92 00
- team@hedvig.com
- www.hedvig.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 24 hours
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My mobile got damaged
My mobile got damaged, and I applied for the claim. Staff was very professional. The response fast and quick and solved it within a day. Claim got approved instantly.

Reply from Hedvig
Claims and questions are answered very…
Claims and questions are answered very fast and very smooth transactions.
Outstanding fast service
Hedvig offered an extremely fast refund of my damages regarding a trip. I got the money into my account minutes later after issuing the claim. I am very satisfied with the service and strongly recommend it.
Very happy with the service
Super fast response time, extremely friendly support, and immediate payout. They turned a stressful bathroom accident into a completely hassle-free solution in less than 2 days. 5 stars!
Good and professional customer service…
Good and professional customer service and communication, prompt responses!
The case was handled very smoothly and…
The case was handled very smoothly and I am very satisfied with the outcome
That was great that they replied well…
That was great that they replied well for the problem and helped solving it.They co operate well financially.Very good response.
Excellent service
Excellent service, a very helpful and user-friendly app. This was my first time submitting a claim, and I was impressed by how quick and effortless the whole process with Hedvig was.
Highly recommended
Online support accuses you!!!
It was most terrible support conversation in my life. I challenged 50% increase on my insurance, and said you have not informed me. And support directly blamed me with stating that they sent an email and they can see that I opened it. I opened but I did not open attached pdf and I did not expect 50% increase at all. But more importantly, support tried to accuse me and respond me that theh can not adjust the insurance fee. I did not ask for adjustment. I emphasize the unfairness of 50% increase. I will reach you all possible ways.
Five-star service
Five-star service. They covered my wife's emergency surgery while we were overseas without any hassle. Fast, professional, and reliable.
The best insurance company
Very fast response. I did everything from the app. On Friday I made a claim and on Monday I had the money in my account for the phone repair. The best insurance company. Amazing
Perfect service
I had a claim (broken glasses), and the process went literally perfect. Help all throughout the process, claim solved and money in my bank account in less than 24 hours (during a weekend). An absolut 10 out of 10.
Terrible company
Terrible company. I am paying for extended travel insurance and when my flight in the Philippines gets delayed by 24h due to weather apparently they don’t cover the extra costs that occurred as they only cover delays to the Nordics??? That makes absolutely no sense.
Filed in three parallel claims against…
Filed in three parallel claims against separate insurances and received speedy acknowledgement & reimbursement for each of them with little documentation. The customer reps are very courteous.
Sooo easy!
The communication within the app couldn’t be easier. Can chat and send pics and documents whenever convenient, no missed calls or waiting for an available worker. Extra + for English support. Would give all stars possible ⭐️⭐️⭐️⭐️⭐️
One star is big for them.
One star is a lot for Hedvig.
Supper shit company when it comes to claims.
Terrible customer service and aggressive.
I had many other insurance companies but this is worse.
How can review 0?!?
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