Heinnie Haynes Reviews 

59,924
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the easy transaction process, prompt communication, and overall efficiency of their orders. Many people are delighted with the fast delivery, often receiving their items within a few days, even for international shipments. The products themselves are frequently described as high quality, with consumers appreciating the wide range and competitive pricing. However, some customers also noted issues with delivery services, experiencing delays and poor communication from the couriers. A few other people also felt that some products did not meet their quality expectations, citing issues like discoloration or poor retention in sheaths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the outstanding range, variety, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and fast delivery... See more

Service

People report positive experiences with service, consistently describing it as excellent, first-class, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of products and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency, with many praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several items and never been disappointed, great service easy transaction fully recommend. And super fast delivery. So I'm more than happy with the seller and the items I've received... See more

Company replied

Rated 5 out of 5 stars

Heinne Haynes purveyor of knives and quality EDC and military adjacent gear. The one thing that impresses most is the speed of delivery and if needed customer support. The only gripe I have is that K... See more

Company replied

Rated 5 out of 5 stars

I ordered two edc Real Steel knives, one was the Heinne own brand (red handle) on the basis that I would keep the one I preferred and return the other. Both knives turned up within 2 working days (ex... See more

Company replied

Rated 5 out of 5 stars

The most professional and user friendly knife shopping website in UK. They offer everything you need related to knives and outdoor gears except those illegal in UK yet wonderful ones. Otherwise, Heinn... See more

Company replied


Company details

  1. Camping Store
  2. Bags and Luggage Store
  3. Fishing Store
  4. Hunting Store
  5. Men's Clothing Store
  6. Watch Store

About Heinnie Haynes

Information provided by various external sources

We specialise in the sale of the "Hardest Kit on the Planet" - excellent kit at great prices.

From Multitools to Eyewear, Rucksacks and Binoculars, Sleeping Bags and Firelighters - if we sell it, you can depend on it being of top quality.

We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-hassle shopping experience at heinnie.com.

We are based in a real office in Barry, near Cardiff, with our stock on the shelf in our warehouse, ready to go.

We ship our products using either Royal Mail or UPS, which ensures that they'll get to you swiftly.

If you have any queries about our range of products, give us a call, or send us an email.

We're here on the phone (033 0300 0400):
Monday - Friday 0900 - 1730


Our email support (support@heinnie.com) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend.

Reliable shopping at heinnie.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

60K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(59,924)

2,133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great web site

Great web site. Fast delivery. Very reasonable price for quality products

May 25, 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order and review

Rated 1 out of 5 stars

I have a rule that goes

I have a rule that goes: If I receive a message that says 'Something Went Wrong' while attempting to purchase an item, I forget it and move on. I haven't time to negotiate uncooperative websites. Best regards.

May 23, 2026
Unprompted review
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Reply from Heinnie Haynes

I am sorry for any issues that happened when checking out. We are here to help

Rated 5 out of 5 stars

Fantastic service

Usual fantastic service from Heinnie Haynes - fast delivery and well packaged.

May 18, 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your order and review

Rated 5 out of 5 stars

Every time I order from Hennie Haynes…

Every time I order from Hennie Haynes the product arrives as described and on time. I trust HH to deliver exemplar service and top quality products.

May 15, 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order and review

Rated 5 out of 5 stars

Really pleased....

Really pleased with the additions to my EDC kit. The knife and multi-tool both feel solid, practical and genuinely useful without being over the top. Quality is excellent and everything feels well thought out for everyday carry.

Also really happy with the size of the Lochby — compact enough to carry comfortably every day, but still has enough space to organise everything properly. Feels like the perfect balance between practicality and portability. Great speed on delivery and helped with a paypal payment issue when I called. Thank you muchly

May 14, 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order and for taking the time to write some product reviews Lee

Rated 5 out of 5 stars

Very prompt despatch

Very prompt despatch. My only criticism is the very large backing card of the packaging for a credit card sized item.

May 13, 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your order and continued support

Rated 5 out of 5 stars

A Pleasantly Surprising Find

I discovered Heinnie Haynes (HH) kind of by accident, when looking for a specific kind of product. On entering their website, I was amazed at the range of products they have available. Looking further into the company's backstory, I liked what I read. Their ethos is one I admire.

To my experience now:
Any product I browsed had about as much information available as a person could hope for without actually wandering in to a shop and seeing it for one's self. THAT is amazing! All too often online, fussy folk like me aren't offered all the product info we seek, and end up being disappointed with a purchase or avoiding a purchase altogether. Not with HH. To me that shows a proper consideration for the potential customer.
Plus, the stock they carry seems to be products of good quality, from specialist manufacturers.

The ordering process was easy and, to my memory, communication thereafter was swift...as was delivery.

Were I in the market for any of the products that HH carry, I would definitely consider them as a reliable provider.

February 17, 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your order and for taking the time to leave us a review about your experience here MT

Rated 5 out of 5 stars

Yet again the staff at HH just give you…

Yet again the staff at HH just give you that warm and fuzzy feeling of being really appreciated as a customer. The service is second to none, simply put the whole customer service thing is done excellently with a shipping department that is without fail always on top ( if not slightly in front of your order) of the important part of getting out to you. All in all a totally enjoyable experience AAA+

May 14, 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order my man, hope your ok?? R

Rated 5 out of 5 stars

Excellent service

Excellent service, website and delivery.
Previous customer.

May 12, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and continued support

Rated 4 out of 5 stars

Ater DHL lost my parcel the customer…

Ater DHL lost my parcel the customer service of heinnie Haynes is amazing very helpful and understanding also quick to respond to emails

May 15, 2026
Unprompted review
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Reply from Heinnie Haynes

Thank you for your order and understanding

Rated 5 out of 5 stars

trust worthy

always have trusted this website with my pocket knife purchases and i have never been let down

May 19, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 5 out of 5 stars

Brilliant company selling authentic…

Brilliant company selling authentic quality knives. Very pleased with my purchase and will be definitely shopping here again

May 14, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 5 out of 5 stars

It is an exceptional venue to purchase…

It is an exceptional venue to purchase knives and accessories for all purposes. Fitting all budgets whilst delivering quality products and customer service. I've been a regular customer and have never been disappointed

May 15, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 5 out of 5 stars

Großartiges UKPK

Großartiges UKPK, welches mit den Carbon-Griffschalen sensationell ist. Wiederholt perfekte Abwicklung über HH. Nur zu empfehlen.

Great UKPK, which is sensational with the carbon grip shells. Repeatedly perfect processing via HH. Only recommended.

May 18, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support

Rated 5 out of 5 stars

I have a bit of a knife collection…

I have a bit of a knife collection problem in that HH have such a wonderful range of knives, clean accurate descriptions and are so easy to order I just can’t stop.
Be careful ordering from HH , it might become a habit!

May 15, 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order and support; I share your problem aswell Andrew

Rated 5 out of 5 stars

Great service

Great service. Fast tracked delivery. Well packaged. Excellent email communication.

May 10, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and review

Rated 5 out of 5 stars

Boker Hobo Knife

The knife arrived promptly. I could not verify my age but HH must have noticed I was a repeat customer. The hobo knife is good quality, good value for the money. A bit heavy, the spoon and fork are a bit dainty. The 3 pieces do not lock together, as others i have seen do.

May 18, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order, and for any issues please contact us on support@heinnie.com

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