The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Review summary
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Reviews shaping this summary
Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
Company replied
With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
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Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The doctor made me pay 150 dollars up…
The doctor made me pay 150 dollars up front only to tell me that there was nothing they could do to help me. Total scam.
July 22, 2025
Unprompted review
Reply from Klarity Health
We’re very sorry to hear about your experience. At Klarity, providers charge an upfront appointment fee so they can review your history, conduct a full evaluation, and determine whether care is clinically appropriate. If a provider concludes during the visit that your needs fall outside of their scope of practice, they are not able to proceed with treatment for your safety and in accordance with medical guidelines.
We understand this can feel frustrating, but it’s not a scam — it’s about ensuring safe, responsible care. Please reach out to patientsupport@helloklarity.com so our team can review your case and help connect you with a provider who may be a better fit for your needs.
Reply from Klarity Health
"Thank you for your kind words. We’re glad to hear your provider was attentive and supportive during your visit. Positive experiences like yours highlight the importance of the care our providers bring to patients every day."
Excellent care and treatment
Excellent care and treatment, affordable and right
July 3, 2025
Unprompted review
Reply from Klarity Health
"Your review means a lot—thank you for sharing it!
Klairity is AWESOME for the busy, working individual!
First time seeing Dr. Pachiano and it was an excellent experience. They really listened, were empathetic and were ready to help me with my ADHD symptoms.
August 12, 2025
Unprompted review
Reply from Klarity Health
"Thank you so much for sharing your experience. We’re thrilled to hear you had a positive visit and that your provider was able to give you the support you needed. Your feedback encourages us to keep connecting patients with compassionate, quality care."
Troy Johnson is knowledgeable
Troy Johnson is knowledgeable, thorough and prompt. Positive experience.
August 13, 2025
Unprompted review
Reply from Klarity Health
Thank you for your positive feedback! We’re delighted to hear you had a great experience with Troy Johnson and that his knowledge, thoroughness, and promptness made a positive impact on your visit. We appreciate you taking the time to share your experience.
Listens well and is compassion and can…an
Listens well and is compassion and can feel your suffering. Very nice and respectful and considerate of all your problems. Best side ton hm
July 11, 2025
Unprompted review
Reply from Klarity Health
Thank you for your thoughtful feedback. We’re so glad to hear you felt truly heard, respected, and cared for during your visit. Your kind words mean a great deal and inspire us to continue providing compassionate, patient-centered care. We’re honored to be part of your healthcare journey.
She listens to what you say
She listens to what you say. She is extremely knowledgeable & informative.
August 10, 2025
Unprompted review
Reply from Klarity Health
Thank you for your thoughtful feedback! We're so glad to hear that you felt listened to and well-informed during your visit. Providing knowledgeable and attentive care is always our goal, and we truly appreciate you sharing your positive experience.
I like her she is a good counselor but…
I like her she is a good counselor but I was on two 10 mg Valiums a day and that's what I was expecting to get also and she has me on 2 mg Valiums a day one and a half a day and it's not cutting it my anxiety is getting so bad I can't go to work or anything and I need someone who will give me the medicine that I'm used to taking
August 7, 2025
Unprompted review
Reply from Klarity Health
Thank you for your feedback. While we cannot discuss specific treatment details in a public forum, we can share that Klarity providers follow evidence-based guidelines and use their clinical judgment to determine the safest and most appropriate care for each patient.
If you have concerns about your treatment plan or need further assistance, please reach out to our support team at patientsupport@helloklarity.com so we can review your case and help connect you with the right resources.
Skin & Hair transformative results
I usually don't write reviews but I must say the customer service by Dr. Colin at Restorative Med Spa NYC is exceptional and my results are transformative. I waited for a while before writing this review because i wanted to see results first. I came because of acne scars and dark marks. I receive a free consultation and plan. We started with a chemical peel series then added the vampire facial with PRF. I've gotten microneedling before but never seen this drastic improvement in my acne scars. I've also had some treatment for my thinning edges; my hair is growing in nicely. All my questions were answered; and she made me feel seen and cared for. I really appreciate you Dr.Colins! call them 646-434-8577
August 3, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for taking the time to share your experience—we’re honored you chose to leave a review! We’re thrilled to hear that Dr. Colin and the team at Restorative Med Spa NYC provided such exceptional care and that your results have been truly transformative. It’s wonderful to know the personalized treatment plan helped address your concerns and that you’re seeing real improvement. We appreciate your thoughtful feedback and are so glad you’re feeling confident in your skin and hair journey! 🌟
Don’t Waste Your Money …
Lol! I was asked to review my appointment with Angel De Armas on 7/01/25 that never took place because he no longer works there.
Klarity is a scam. They take money from desperate unhealthy people and provide nothing in return, including no ability to provide prescriptions that their own employees who actually take these appointments acknowledge are necessary for the patient’s health. I just got ripped out of $500. Don’t waste your money.
August 1, 2025
Unprompted review
Reply from Klarity Health
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Klarity is a platform that connects patients with independent licensed providers for clinical care, and we take concerns about service and transparency seriously.
While we are unable to discuss specific medical or billing matters publicly due to privacy regulations, we encourage you to reach out to our support team directly at PatientSupport@helloklarity.com so we can look into your concerns and assist you further.
Our goal is always to ensure a safe, supportive, and compliant experience for both patients and providers. Thank you again for your feedback.
Definitely recommend - quick, easy, & thorough
Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together and offered a good plan for going forward.
Excellent impression after initial visit. Definitely recommend.
July 31, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for your thoughtful feedback! 🌟 We're thrilled to hear that your visit with Laurie was efficient, supportive, and solution-focused. She’s an exceptional provider, and we’re glad you felt heard and guided with care. Wishing you continued success on your health journey! 💙
I would give them a negative review if…
I would give them a negative review if I could. Low level providers. Seems like a DEI hires all around. Would not recommend.
July 31, 2025
Unprompted review
Reply from Klarity Health
We’re sorry to hear you didn’t have a positive experience. Klarity works with independently licensed, board-certified medical providers who are committed to high standards of clinical care and professionalism.
We take all feedback seriously, If you have specific concerns about your visit, we encourage you to contact us directly at patientsupport@helloklarity.com so we can properly address the matter.
My Nurse Practitioner was amazing and…
My Nurse Practitioner was amazing and knowledgeable.
July 29, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for your kind words! 🌟 We’re thrilled to hear that your Nurse Practitioner provided an amazing and knowledgeable experience. Your feedback means a lot to us, and we’ll be sure to share your appreciation with the provider.
Great service
I am very happy to find at home treatment and someone who listens to their patients.
July 29, 2025
Unprompted review
Reply from Klarity Health
We’re so happy to hear this! 💙 Our mission is to make care accessible from the comfort of your home, and it’s wonderful to know you felt heard and supported. Thank you for trusting us with your care!
I LIKE MY PROVIDER BUT,
I LIKE MY PROVIDER BUT,
UNABLE TO REACH PROVIDER THRU PATIENT PORTAL.
I HAVE SENT MULTIPLE MESSAGES TO PROVIDER THRU KLARITY PATIENT PORTAL BUT IT NEVER REACHES MY PROVIDER.
KLARITY PATIENT PORTAL SUCKS!!!!! IN OTHER WORDS, IT DOES NOT WORK AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 24, 2025
Unprompted review
Reply from Klarity Health
Thank you for your feedback, and we’re truly sorry to hear about the difficulties you've experienced reaching your provider through the patient portal. While we’re glad to hear you like your provider, we understand how frustrating communication issues can be.
Please know that Klarity is a marketing and support platform that partners with independent providers. We do not interfere with or manage clinical care, but we do want to ensure every patient has a smooth experience. The messaging system is intended to help connect patients with their providers securely, and if you’re having trouble, we’d love the opportunity to assist.
Please email our support team at patientsupport@helloklarity.com with your name and provider’s name, and we’ll help escalate the issue immediately.
Thank you again for bringing this to our attention.
Amazing doctor
Amazing doctor, professional lessons caring. Helped right away. Responds in a timely manner. Looking for to our next appointment.
July 13, 2025
Unprompted review
Reply from Klarity Health
“Thank you for recognizing the care and professionalism of your provider! We’ll be sure to pass along your kind words—they mean a lot to the team and your clinician.”
Loved the experience.
I was very satisfied with this service. The doctor was so professional.
July 17, 2025
Unprompted review
Reply from Klarity Health
We really appreciate your feedback! Hearing that Klarity has been helpful in your journey is exactly why we do what we do. Thank you for sharing your experience!”
Very professional and thorough
Very professional and thorough. She was very easy to talk to.
July 18, 2025
Unprompted review
Reply from Klarity Health
We really appreciate your kind comments about your provider. It’s so encouraging to know you felt heard, respected, and well cared for—thank you for being part of the Klarity community.”
I would give zero stars if I could
I would give zero stars if I could. I paid $118 to meet with the provider to refill my Adderall prescription because I could not get to my primary care at the time when I got on call he stated that it says in small fine print that does not show on his original page. You have to click see more to even see that he does not prescribe controlled substances in Texas so why would I be matched with the provider that cannot provide my requested medication that I’ve been taking for years? He stated he would issue a refund I have yet to receive a refund and every time I reach out, they say that he provided treatment that he did not provide zero stars they will steal your money and waste your time.
July 10, 2025
Unprompted review
Reply from Klarity Health
We understand how important it is to feel supported in your care. Our platform respects each provider’s clinical discretion in evaluating whether a specific medication is appropriate. For more support or a second opinion, please contact us at patientsupport@helloklarity.com.”
Put in $100 to get an Ambien…
Put in $100 to get an Ambien prescription for my sleeping issue had to reschedule three times due to the lady not sending me the link untrustworthy couldn't contact them directly and had lots of issues very ashamed
July 17, 2025
Unprompted review
Reply from Klarity Health
“We value your feedback and are sorry to hear about your experience. While providers on our platform operate independently, we strive to ensure respectful and supportive care. Please contact us directly at patientsupport@helloklarity.com so we can follow up appropriately.”
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