The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
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With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
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Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
540 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful and informative thank you
March 11, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing this, Kjs! We're so glad your experience was helpful and informative — that's exactly the kind of care we strive to make possible at Klarity. We're passionate about connecting patients with providers who truly listen and take the time to educate. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here for you!
Tara is compassionate and knowledgeable.
March 14, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Robert! We're truly honored to hear that Tara has been such a compassionate and knowledgeable presence on your care journey. At Klarity, connecting patients with providers who genuinely listen and care is exactly what we strive for. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com — we're always here for you!
NOT INTERESTED IN HELPING ME.
NOT INTERESTED IN HELPING ME.
The provider was more interested in finding reasons not to help me, than to help me. I have terrible lifelong insomnia, I am traveling on business for the next month, and I know what medicine has worked for me for a long time. The provider would not prescribe me the prescription I needed. THIS WAS A TOTAL WASTE OF TIME AND MONEY. DO NOT USE KLARITY! YOU WILL BE DISAPPOINTED!
March 13, 2026
Unprompted review
Reply from Klarity Health
We're deeply sorry to hear about your experience, Thomas. Feeling dismissed when seeking care for a long-standing health concern is genuinely distressing, and your frustration is completely understandable. While providers on our platform make independent clinical decisions, we take feedback like yours very seriously — this is not the standard of care Klarity strives to provide. If you're still in need of support, our patient support team is ready to help. Please reach out through your patient portal or email us directly at patientsupport@helloklarity.com so we can address your situation privately. You deserve to feel heard and to receive the care you need.
It was a great experience
It was a great experience, very productive. She listened to all my concerns and I was able to come up with a plan for me.
March 2, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Delia! We're delighted to hear that your visit was productive and that your provider took the time to truly listen to all of your concerns — and helped you build a plan that feels right for you. That kind of attentive, personalized care is exactly what we're passionate about at Klarity. If you ever need anything along the way, please reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued success!
Tara is the best
Tara is the best! She is kind, empathetic and takes the time to actually get to know you as a person/individual. She takes the time to actually research and provide information beyond the scope of the bold print. I would recommend her to everyone and feel like I’ve known her forever because that’s the energy she has. Love love love her!
March 9, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Jana! We're moved to hear that Tara has made such a lasting impression on you — her kindness, empathy, and genuine curiosity about each patient as an individual is exactly what great care looks like. At Klarity, we're passionate about connecting patients with providers who truly go beyond the basics to support your whole well-being. We're proud to have Tara on the platform! If you ever need anything at all, please don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. We're rooting for your continued success!
My appointments with Dr.Timbs have been…
My appointments with Dr.Timbs have been very thorough, all questions and concerns addressed & efficient. He reviews all details and makes sure that I voice complete understanding of the information we discuss including all options that pertain to my specific needs and realistic goals & expectations for best outcome of what I can or want to achieve. Dr. Timbs is above and beyond exceptional in his knowledgeable in his scope of practice and I am 100% satisfied with his treatment he has been providing me. I completely recommend him to anyone seeking above exceptional care. Thank you Dr. Timbs!
March 11, 2026
Unprompted review
Reply from Klarity Health
Thank you for taking the time to share this, Tricia! We're delighted to hear that Dr. Timbs has been so thorough and attentive — making sure you fully understand your options and feel included in decisions about your own care is exactly the kind of experience every patient deserves. It's wonderful to know you feel so supported and that your goals and expectations are being met with such dedication. At Klarity, we're honored to connect patients with providers who bring both deep expertise and genuine compassion to every appointment. If you ever need anything, please reach out through your patient portal or email us at patientsupport@helloklarity.com — we're always here for you!
5 star rating DR GUFORD…
The 5 star rating is for Dr Benjamin Gudorf --He is absolutely THE best Dr! I say that with several experiences for years. He is very knowledgeable, considerate, active listener, and treats based on a thorough interaction....engaged, caring, and deserves more than 5 stars! He is quick to respond as I have had a few crisis situations and he has always been there. I am lucky to have found him and continue treatment.
For Klarity-prior to Dr. G I did not have pleasant experiences. I will not dive into it. The platform is great for finding an amazing Dr. like Dr. Guford. I have, though, had several challenges with Klarity and billing errors they refuse to fix. I have moved on from that after I found Dr. G. It's worth it!
March 9, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, Erika! We're truly moved to hear how much Dr. Gudorf has meant to your care — his attentiveness, expertise, and dedication during difficult moments are exactly what we hope every patient experiences on the Klarity platform. We also hear you on the billing challenges, and we're genuinely sorry those experiences fell short of what you deserve. We'd love the opportunity to make that right — please reach out through your patient portal or email us at patientsupport@helloklarity.com, and our team will look into it for you. We're grateful you've found your way to Dr. Gudorf, and we're rooting for your continued health and well-being.
Easy to talk to and non judgmental
Her demeanor, service, personality, understanding, helpful
February 16, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing this, Bryan — we're truly moved to hear about your experience! A provider who listens without judgment and brings warmth and understanding to every interaction is exactly what Klarity strives to connect patients with. We're so glad that connection has made a difference for you. If you ever need anything along the way, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued success!
SCAM & FRAUD - LAURIE FOLEY
On 2/22/26, I set an appointment to talk to one of Klarity's providers, I chose LAURIE FOLEY because her profile came up on top and she seemed ok. The website states it charges a $10 deposit and the rest of the $39 will be charged after the appointment. That didn't happen, it charged me the full $49 from the date I set the appointment, which was 2/22/26, as you can see from the invoice.
I moved on had the 15min session with LAURIE on 2/23/26, but all LAURIE FOLEY would mention is that she "HATES" insurance and doesn't like going through them, she prefers out of pocket payers and the $49 feel will occur again when I meet with her monthly, and that's how she makes her money, she said. I had set a plan with her to try the semiglutitide, Wegovy to go through my insurance, since they will cover it. She wasn't happy, but said she'll submit the prescription to the Pharmacy I had on file and she'll take care of the prior auth needed when it comes through. I called the pharmacy the next day 2/24, since Laurie said she would submit the Rx immediately, but still to this day, 3/6/26, she has not submitted anything to the Rx to start the insurance process. I messaged her on chat 3x and this week asked her to follow up, I received an email that she responded, but instead it showed she had deleted all of our messages in the chat, so that there was no papertrail of me reaching out to her.
She is a scam, didn't have her camera on, charged me before the session was had, won't respond now and did not submit anything to my pharmacy. DO NOT USE THIS COMPANY, IT AND IT'S PROVIDERS ARE SCAMMERS & FRAUDULENT
February 23, 2026
Unprompted review
Reply from Klarity Health
Cindy, we're truly sorry to hear about your experience, and we want you to know that your concerns are being taken very seriously. The billing discrepancy you've described, along with the challenges you've faced accessing your prescribed medication, fall well short of the standard of care Klarity holds for every patient. While providers on our platform make independent clinical decisions, we take our responsibility to patient access and communication very seriously — and your safety is our highest priority. Please reach out to us right away through your patient portal or email patientsupport@helloklarity.com so our team can investigate and assist you directly. You deserve better, and we are committed to making this right.
Lacks customer service and refuses to refund your money
Klarity health is a great concept for people like me who don’t have insurance. However the customer service is AWFUL. I have been emailing so many times in the last few months regarding them charging me for 2 appointments that I was told I was reimbursed for but they only reimbursed one of the two. On top of that I showed them my invoice and my banking account deposits which clearly show I never received it and they either ignore me or say we put a ticket in for you. Two months ago and no response. It’s frustrating because my doctor is fantastic, always on time, flexible and my life has changed significantly for the better since seeing him. I do not trust the platform but I love my doctor. I just wish I could see him outside of this app because they refuse to refund me whay I am owed and I now do not recommend them at all. Find a company with good customer service.
January 5, 2026
Unprompted review
Reply from Klarity Health
Teanna, we're truly sorry to hear about your experience with our billing and support team. A missed reimbursement — especially after you've provided documentation and followed up multiple times — is completely unacceptable, and it does not reflect the standard of care and service we hold ourselves to at Klarity. We hear how frustrating it is to love your provider yet feel let down by the platform, and that gap matters to us deeply. We want to make this right for you. To protect your privacy and address the specifics of your situation, please reach out to us through your patient portal or email us directly at patientsupport@helloklarity.com — our team will prioritize your case. You deserve to be heard and supported, and we're committed to getting you the resolution you're owed.
Knowledgeable, professional, compassionate
He was extremely knowledgeable, spoke to me with understanding and compassion, and maintained a professional attitude. I will recommend him to all my friends and family.
March 4, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing this, DeeDee! We're moved to hear that your provider brought such knowledge, compassion, and professionalism to your appointment — those are exactly the qualities we look for when connecting patients with providers on the Klarity platform. Knowing your experience was meaningful enough to recommend to friends and family truly means the world to us. If you ever need anything along the way, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued well-being!
Andrea Garcia is an outstanding provider
Andrea Garcia is an outstanding provider. She is knowledgeable, attentive, and truly takes the time to listen and understand your concerns. Her approach is both professional and compassionate, making appointments comfortable and productive. You can tell she genuinely cares about her patients and their well-being. I highly recommend Andrea Garcia to anyone looking for thoughtful and effective mental health care.
March 4, 2026
Unprompted review
Reply from Klarity Health
We're delighted to read this — thank you for taking the time to share your experience! Andrea Garcia's attentiveness, compassion, and genuine commitment to understanding each patient's needs are exactly what we're honored to have on the Klarity platform. It's wonderful to know you felt truly listened to and cared for. We're grateful Klarity could help make that connection for you. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're here for you!
Finally finding medication that works
February 20, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, Brittanie! We're moved to hear that you've found a treatment that's working for you — that's exactly the outcome we hope every patient experiences. At Klarity, our goal is to connect you with providers who take the time to truly understand your needs and find the right path forward. We're rooting for your continued success! If you ever need anything along the way, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com.
Reply from Klarity Health
Thank you for the kind words, Alicia! We're so delighted to hear you had such a positive experience — having a provider who is knowledgeable and patient makes all the difference. Connecting patients with truly caring providers is at the heart of what we do at Klarity. If you ever need anything, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here for you!
Doctor was professional and…
Doctor was professional and courteous.and very direct and to the point. He talked to me like I was a person not just a number. He understood my pain.
February 22, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, David! We're delighted to hear that your provider was professional, courteous, and made you feel like more than just a number. That kind of personal, attentive care is exactly what we strive to connect patients with here at Klarity. If you ever need anything at all, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here for you.
This might be the single worst…
This might be the single worst experience Ive had with a company. Booked a appt, when trying to set up in patient portel wouldnt send me a link to phone. You cant talk to customer service, theres always a voice mail, you email and no response. I missed my appt because dr couldnt connect and they charged my card already. Cant get a hold of anyone. Great experience when you need to talk to a provider and cant
February 19, 2026
Unprompted review
Reply from Klarity Health
Sam, we're truly sorry to hear about the frustration you've experienced. The difficulties you've described with setting up the patient portal, reaching our support team, and being charged after a missed connection are completely unacceptable and fall short of the standard we hold ourselves to at Klarity. Your concerns about communication and accessibility are valid, and we take them very seriously. We want to make this right for you. To protect your privacy and address the specifics of your situation, please reach out to us directly through your patient portal or email patientsupport@helloklarity.com so our team can assist you right away. You deserve better, and we're committed to helping resolve this.
Brittanie Bell was friendly and helpful
Brittanie Bell was friendly and easily assisted me with my needs. She asked great questions to be certain she understood my situation. At the end of the call she assured me I can call her anytime if needed.
February 18, 2026
Unprompted review
Reply from Klarity Health
Thank you for the wonderful feedback, Tonja! We're so glad to hear that Brittanie Bell was friendly, attentive, and took the time to truly understand your situation. Knowing you have a provider who listens and reassures you means the world to us. That's the kind of care Klarity is passionate about connecting patients with. If you ever need support, feel free to reach out through your patient portal or email patientsupport@helloklarity.com. We're rooting for your continued well-being!
Well i was unfortunate today and couldn't get away from work for my appointment. I just hope not
I really couldn't tell you I missed my first visit cause I couldn't get away from work. I just hope they'll reschedule me where I want have to loose $359
February 18, 2026
Unprompted review
Reply from Klarity Health
Thank you for your honest feedback, Steven. We completely understand that life can get in the way, and we're sorry to hear you weren't able to make your first visit. We know the concern about the cost can add extra stress, and we want to help. Please reach out to our team through your patient portal or email patientsupport@helloklarity.com so we can look into your situation and discuss your options for rescheduling. Your well-being matters to us, and we want to make sure you get the care you're looking for.
I had a truly great experience!
I had an great experience. Andrew was exceptionally knowledgeable, helpful & professional.
I've been on TRT for 10 years. I needed to renew my prescription but the provider i newly switched to, to my surprise, doesn't recognize TRT as a medical issue.
I was shocked how much Andrew knew, not just about TRT, but metabolic health science.
He asked me more questions, making sure the TRT wouldn't be harmful to me, than Men's Health Clinic (where I first stated TRT) and my previous primary care physician who gave me my last prescription.
Don't have any reservations about the low price. I'm confident it won't stay that way for long. I can see him getting vert busy, forcing him to raise prices due to demand.
If Andrew covers the medical issue your dealing with, don't hesitate, Book him. You will be happy you did.
FYI. This is not a commercial. I mean every word. I rarely spend this much time or thought on a review but he deserved it.
February 16, 2026
Unprompted review
Reply from Klarity Health
Marcus, thank you for taking the time to write such a thoughtful and detailed review! We're honored to hear about your experience with Andrew and his deep expertise in metabolic health. The fact that he went above and beyond to ask thorough questions and ensure your safety speaks volumes about the kind of provider he is. We're proud to have him on the Klarity platform. Reviews like yours remind us why we do what we do. If you ever need anything, please reach out through your patient portal or email patientsupport@helloklarity.com. We're here to support you every step of the way.
By far the best online provider!
By far the best online and/or tele-health experience I’ve ever had. The doctors office was in contact immediately and I was given a phone number for any questions I could have before the tele-health appt. I’d had a lot of trouble finding a local psychiatrist that was taking new patients in less than 6 months. I booked an appointment and my previously diagnosed condition was evaluated by the doctor, confirmed and I started treatment the next business day. Thanks so much Klarity and Dr. E!🙏
February 13, 2026
Unprompted review
Reply from Klarity Health
Rob, thank you so much for this incredible feedback! We're thrilled that your experience with Klarity and Dr. E exceeded your expectations. We know how difficult it can be to find a psychiatrist taking new patients quickly, and we're grateful that Klarity could help bridge that gap for you. The fact that you started treatment the very next business day is exactly the kind of accessible, responsive care we aim to provide. If you ever need anything going forward, please don't hesitate to reach out through your patient portal or email patientsupport@helloklarity.com. Your well-being matters deeply to us!
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