Dresses are lovely & great quality however the returns system is disgusting…£15!? I don’t know how Hello Molly get away with charging this price, basically don’t return anything. I ordered a few dress... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a few items in the sale, kept some and arranged a return for the others. I had already checked the returns policy, having been stung by another brand recently, so I had committed to accept... See more
Company replied
Winnie with Hello Molly was super helpful in getting my requests taken care of. Their customer service team was very responsive whenever I had questions or concerns. I did make a return in which Winni... See more
Company replied
I had an expired credit and was unaware of the policy, so I contacted customer care to better understand what happened. Tanya immediately stepped in and rectified the issue with such kindness and ca... See more
Company replied
Company details
Written by the company
Hello Molly Fashion is a leading online fashion boutique, featuring creative and inspiring women's clothing full of the latest fashions and accessories.
Contact info
Sydney, Australia
- +1 (818) 900-7796
- info@hellomolly.com
- www.hellomolly.com
3.9
Great
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
£15 return charge!
The dresses come up large, which is definitely not ideal given the return charge is £15! I ordered two dresses, and the material of one was extremely thin and cheap looking, despite the £80+ price tag. I wouldn’t recommend ordering from them sadly.
April 13, 2026
Unprompted review
Reply from Hello Molly
Hi Jodie, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless.
If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Stay away girlies!
Stay away girlies! Or be prepared to lose £15 if you change your mind about a dress. I've ordered two dresses, one was lovely and one was poor quality/ material.
Happy to pay for the delivery costs, but not £15 for a refund! This was not made clear at the point of sale.
Don't buy unless you're absolutely sure! x
April 16, 2026
Unprompted review
Reply from Hello Molly
Hi Jaissie, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. This is outlined on the 'Returns' section of our website: https://www.hellomolly.co.uk/pages/returns
If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
I received wonderful customer service…
I received wonderful customer service from Winnie. She was quick to respond, very helpful and resolved my issue immediately. Very happy with the service porivded!
April 3, 2026
Unprompted review
Reply from Hello Molly
If you're happy, then we are too! Thank you so much Britt for your lovely review about Winnie's customer support. We appreciate you and thank you for shopping with us! :) xo
Charging for returns
Charging for returns? Bad form. Especially when you can a) do it yourself cheaper or no cost at all and b) spend so much money. Its not like the garments are exceptional quality and last a while. Disgusting and very disappointing. And only store credit? Poor form for an Aus company. So I've returned a garment at my own cost and now have less to spend and have to spend it with the same company I'm disappointed in. Never again., This is why we are push to purchase outside Aus.
April 16, 2026
Unprompted review
Reply from Hello Molly
Hi Lovely, thank you for your feedback. We are very sorry for any inconveniences. We are always happy to process a refund instead for returns and help with an alternative option when it comes to the return process. If you haven't already, please email our support team at info@hellomolly.com with your order number and they will gladly assist. xo
Anna with customer support was so…
Anna with customer support was so amazing and helpful. I am so grateful she helped me out!
April 14, 2026
Unprompted review
Reply from Hello Molly
We are so grateful for you, Crystal! Thank you for your delighful review; we're happy to hear about Anna's support to your query. If you need help with anything else, feel free to reach out at any time! :) xo
Painful to return, average quality
Unlikely to bother again. Returns is very annoying and not competitive - £15 charge for a refund and you only have 14 days to send back AND have to print the label yourself. If you don't have a printer, you have to pay for your own courier on top of the £15! The cheek. If I could get a QR code return label, like every other website, I'd be less frustrated. Nice styles but quality is about what you expect for the price these days, lots of static-y polyester. Better off just ordering from ASOS or Zara for same price/quality but easier return process.
April 15, 2026
Unprompted review
Reply from Hello Molly
Hi Zoe, thank you for taking the time to share your shopping experience with us. We completely understand your concern regarding the return fee.
We apologise that we don't have a QR code method for our UK returns at this stage. However, we are here to assist in the best possible way to ensure that the process is easy and smooth.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Amazing Quality & Customer Support
I ordered 2 dresses and both came back lovely quality but 1 had a relatively small issue. I reached out to customer care where Bianca gave exceptional customer service and made things completely hassle-free for me. The only reason I didn’t give 5* is because of the issue with the dress itself but I can’t fault their customer service🩷
April 14, 2026
Unprompted review
Reply from Hello Molly
Hi Lauren! Thank you so much for your review; it means a lot! We're pleased to hear about Bianca's great customer service to your query. It's greatly appreciated and feel free to reach out whenever you need assistance! :) xo
Customer Support Following Defective Order
The dress I ordered was defective, but the support team was incredible and so understanding and helped me every step along the way. They were responsive, helpful, and polite. Totally redeemed the brand. Whoever personally helped me with this order is a hero! I hope she has a great day.
April 14, 2026
Unprompted review
Reply from Hello Molly
Aww! We hope you have a great day too, Maya! We're so happy to hear that one of our team members had helped you in this case. Thank you for sharing and feel free to be in touch if we can help with anything else! :) xo
I had a slight issue with my dress…
I had a slight issue with my dress which was resolved so quickly, special thanks to Lisa from customer services❤️ Very helpful company cant fault them❣️
April 1, 2026
Unprompted review
Reply from Hello Molly
Hi Damla, thank you so much for your positive feedback! We're glad to hear that your query was quickly handled by Lisa. Thank you for shopping with us! :) xo
Absolutely disgusting
Absolutely disgusting, charging people £15 for a return. I'll never ever use this company again and will spread my disgust far and wide. DO NOT BUY FROM.
April 14, 2026
Unprompted review
Reply from Hello Molly
Hi Kate, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Had a great experience with this…
Had a great experience with this company. Contacted the support and I want to give a big shoutout to Steph which was the one responding and helped me with my issue.
Very kind, helping and professional!
The assistance is very important for me when it comes to if I will be ordering from that site again. Thanks to Steph, I surley will!
April 14, 2026
Unprompted review
Reply from Hello Molly
Aww, so amazing Therése! We really appreciate your review about Steph's helpful assistance to your query. We're glad that it was a great experience and we look forward to having you shop with us again! :) xo
Great customer service
Great customer service, fast response and dealt with the issue
April 10, 2026
Unprompted review
Reply from Hello Molly
Hi Maddison, thank you so much for your feedback! We are really pleased to hear this. Thank you for shopping with us! :) xo
I returned my package but didn’t…
I returned my package but didn’t receive a refund for a few weeks. I contacted Hello Molly and within a few days they had processed my refund and replied to advise what had happened (not their fault just a misunderstanding on my end). I dealt with Tanya who was super lovely and prompt. Would recommend :)
April 14, 2026
Unprompted review
Reply from Hello Molly
Hi Nidhi! That's great to hear that your return query was sorted out quickly by Tanya. We appreciate your review and thank you for shopping with us! :) xo
Great customer service!
Great customer service!! I sent an email about my issue and they followed up multiple times and were super helpful.
April 13, 2026
Unprompted review
Reply from Hello Molly
Hi Ashley! Thank you for your feedback; we're delighted to hear about it! Thank you for shopping with us and feel free to reach out if you need further assistance at all :) xo
I had great customer service from…
I had great customer service from Viviana when I was having a problem processing my return.
She was very helpful and dealt with my return very quickly and efficiently. Thank you Viviana
April 13, 2026
Unprompted review
Reply from Hello Molly
Hi Lovely, we're so happy that Viviana was helpful with your return query. Thank you for sharing! If you need further assistance at all, feel free to reach out at any time :) xo
Do not order from this site
Do not order from this site! I’m so so annoyed! £15 to return a dress!! I’ve now lost £20 on a dress I’ve had to send back (paid for shipping cost to get the item)
This site is making a fortune off returns! It’s absolutely disgusting!
April 13, 2026
Unprompted review
Reply from Hello Molly
Hi Emily, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Scam
Ordered outfits for my hen do and was really disappointed.
The sizing is completely off — I ordered both a Medium and Large as I’m between sizes, and the website states a Medium is a UK 10. In reality, the Medium fitted more like a UK 12–14, so neither item worked properly.
I ended up having to wear the Medium on the night with a belt as I had no other option, which wasn’t ideal for something I’d specifically bought for a special occasion.
To make matters worse, the return fee is £15 for a refund, which feels excessive for a UK return. It’s very frustrating to be charged that much, especially when the sizing isn’t accurate in the first place.
Overall, not a good experience at all — misleading sizing and high return costs make it difficult to shop with confidence. £15 is a scam too!
April 10, 2026
Unprompted review
Reply from Hello Molly
Hi Fen, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Store Credit
I had a question about store credit and reached out to customer service. I had no idea that store credits expired, but the representative, Anna, reinstated my credits for me without me even asking for her to do so! I am very pleased with the outcome! Thanks, Anna!
April 11, 2026
Unprompted review
Reply from Hello Molly
Hi Kristin! Thank you so much for sharing your positive review about Anna's assistance. We're so glad to hear of the pleasant outcome to your enquiry. Thank you for shopping with us :) xo
Never again.
I have given this company the benefit of the doubt however this is the final straw. This company makes their clothing look wonderful on the website/models, but it does not arrive in the same condition and does not match the description!
I would not advise wasting time or money purchasing anything from hello molly!
April 13, 2026
Unprompted review
Reply from Hello Molly
Hi Grace, thank you for your feedback. We are truly sorry to hear that the item you received may have not met your expectations. Our support team will gladly approve a refund back to your original payment method in this case. Simply email info@hellomolly.com with your order number. If you have already sent through an email, they will get back to you as soon as possible. xo
Winnie from costumer service was so…
Winnie from costumer service was so helpful and kind! She got back to me quickly and cleared up all my issues! Looking forward to my package arriving!
April 12, 2026
Unprompted review
Reply from Hello Molly
We look forward to you receiving your order, Audrey! Thank you so much for shopping with us and providing us with your feedback about Winnie's assistance to your query :) xo
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