Dresses are lovely & great quality however the returns system is disgusting…£15!? I don’t know how Hello Molly get away with charging this price, basically don’t return anything. I ordered a few dress... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a few items in the sale, kept some and arranged a return for the others. I had already checked the returns policy, having been stung by another brand recently, so I had committed to accept... See more
Company replied
Winnie with Hello Molly was super helpful in getting my requests taken care of. Their customer service team was very responsive whenever I had questions or concerns. I did make a return in which Winni... See more
Company replied
I had an expired credit and was unaware of the policy, so I contacted customer care to better understand what happened. Tanya immediately stepped in and rectified the issue with such kindness and ca... See more
Company replied
Company details
Written by the company
Hello Molly Fashion is a leading online fashion boutique, featuring creative and inspiring women's clothing full of the latest fashions and accessories.
Contact info
Sydney, Australia
- +1 (818) 900-7796
- info@hellomolly.com
- www.hellomolly.com
3.9
Great
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shout out to Lisa!
Lisa responded to my email regarding a return issue and she was very understanding and helpful. The return through Happy Returns was super easy!
May 19, 2026
Unprompted review
Reply from Hello Molly
Hi Lovely, thank you so much for the shout out to Lisa! We absolutely appreciate it and are glad to hear that you were happy with the assistance. Thank you for shopping with us! :) xo
Fantastic customer service
Fantastic customer service. Stunning dresses
May 20, 2026
Unprompted review
Reply from Hello Molly
Thank you for sharing, Nichola! We really appreciate it :) xo
Truly grateful for the service at Hello…
Truly grateful for the service at Hello Molly. Shout out to Lisa who I dealt with from the customer service team who really helped me out. Would definitely recommend
May 14, 2026
Unprompted review
Reply from Hello Molly
Hi Jade! We're truly grateful for your feedback about Lisa. We're happy to hear this and if there's anything else you need help with, feel free to reach out at any time :) xo
Return
Ordered a dress and immediately realized I didn’t need it and emailed return customer service to see if I could cancel it and get a full refund instead of store credit and they very quickly responded and said yes. So quick and nice!
May 19, 2026
Unprompted review
Reply from Hello Molly
You're so nice, Madison! We're happy to hear of our team's help. If you need assistance at any time, feel free to reach out! :) xo
Lisa the Customer Care Specialist was…
Lisa the Customer Care Specialist was AMAZING! I emailed about a return, and was curious about when the store credit would hit. I love the dress but it was too small so I needed a size up. She was able to help me right away and offered to provide a refund instead so I can order the correct size right away. It was so helpful and truly made my week!
May 19, 2026
Unprompted review
Reply from Hello Molly
Aww, you are super sweet Isabella! Thank you so much for your beautiful review about Lisa's customer service. Our support team are here for our customers so feel free to reach out whenever you need assistance. Thank you for shopping with us! :) xo
great customer service!
Winnie with Hello Molly was super helpful in getting my requests taken care of. Their customer service team was very responsive whenever I had questions or concerns. I did make a return in which Winnie kindly processed as a refund for me when I asked. So grateful! Thank you!
May 18, 2026
Unprompted review
Reply from Hello Molly
Hi Jessica, that is lovely! We're super grateful for your review. Thank you so much for sharing your experience with us. We're glad that Winnie had helped you with the return process. Thank you for shopping with us! :) xo
Lisa was so kind and helped me fix a…
Lisa was so kind and helped me fix a big error that occurred. The dress arrived and it’s beautiful!! But because I didn’t order it, she let me ship it back. You don’t find customer service that helps people that much these days. I will be shopping here again.
May 15, 2026
Unprompted review
Reply from Hello Molly
Hi Amber, we absolutely loved reading this! Thank you so much for letting us know what you thought about Lisa's support to your query. We're so happy that it was a positive experience and we look forward to having you shop with us again! :) xo
horrible quality for ridiculous price
They don’t restock everything so had to find another dress which came in quite fast, but the dress quality is horrible based off the prices that I paid.
May 19, 2026
Unprompted review
Reply from Hello Molly
Hi Madison, thank you for your feedback. We're very sorry you weren't satisfied with your purchase. Our support team are always happy to check on any upcoming restock dates for a particular item that you may be after, so feel free to email info@hellomolly.com for further information regarding this.
If you would like to return your item/s for a refund, simply request this with our team and they will be happy to get that sorted.
If there is anything else we can help you with, please let us know. xo
Best customer service!
Steph was the absolute best customer service rep! I had a hiccup with a dress and she was so understanding and courteous. Not only does this company have beautiful , well-made dresses , they have awesome customer service
May 18, 2026
Unprompted review
Reply from Hello Molly
We received an awesome review! Thank you Julie for your kind feedback about Steph. We're so happy that you were satisfied with the assistance. Thank you for shopping with us! :) xo
Winnie responded so quickly and…
Winnie responded so quickly and resolved issue I had with shipping. She was extremely helpful. I will for sure order from here again due to the great customer service.
May 14, 2026
Unprompted review
Reply from Hello Molly
Hi Sabrina! Thank you so much for sharing your positive review about Winnie's assistance. We're so glad to hear of the pleasant outcome to your query. Thank you for shopping with us :) xo
Really disappointed by the quality of…
Really disappointed by the quality of the dresses. I ordered the same dress in 2 sizes. I didn’t even bother trying them on. Material was awful and they looked so cheap. Then to discover I have to pay £15 to return these was really disappointing.
May 18, 2026
Unprompted review
Reply from Hello Molly
Hi Emma, thank you for taking the time to share your feedback. We're very sorry you weren't satisfied with your recent purchase and we completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless and cover the full cost of the return journey to our warehouse. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
The nicest and kindest customer service…
The nicest and kindest customer service I've ever had with a fashion retailer, thank you!
May 18, 2026
Unprompted review
Reply from Hello Molly
Aww, that is so great! We're very happy to hear this; thank you! We're here to help with anything you need so feel free to reach out to our team at any time! Thank you for shopping with us :) xo
Thanks Winnie
Customer service is great! Specifically winnie. Prompt replies, kind, and helpful. Thank you again!
May 18, 2026
Unprompted review
Reply from Hello Molly
Thank you to you, Jordan! We very much appreciate your lovely review about Winnie; we're glad to hear it! Thank you for shopping with us :) xo
Refund fee!
Ordered 2 dresses, one wasn’t right so decided to return it, I was shocked when I had to pay £15 to return one item of clothing.
If I had known I wouldn’t have bothered ordering. It’s a shame as lots of nice things on the site but I can’t justify paying £15 to send something back if not right.
The dress I did keep was £75 so with the £15 returns label basically means it was £90
Not ok!
May 16, 2026
Unprompted review
Reply from Hello Molly
Hi Martine, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless and cover the full cost of the return journey to our warehouse. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Great customer service
I absolutely love the dresses & clothing from here! A huge shoutout to Nina who has been so helpful & given such great customer service for a challenge that I had :) highly recommend Hello Molly!
May 18, 2026
Unprompted review
Reply from Hello Molly
Hi Beatriz, that's great! Thank you for sharing Nina's helpful service to your enquiry. If there is anything else you need help with, you are more than welcome to reach out at any time! :) xo
Excellent service
I received my dress within a week of ordering. I love the dress I ordered, it is as the website photos indicate, size is perfect. I had a minor issue and sent a message to alert them, the issue was resolved immediately and very satisfactorily. I am very impressed with Hello Molly, and will definitely order from this company again.
May 15, 2026
Unprompted review
Reply from Hello Molly
Thank you Ann! We really appreciate your lovely review. We're so happy that you were pleased with our team's assistance. We love having you as a customer of our brand and feel free to reach out whenever you need help! :) xo
Parcel arrived in good time
Parcel arrived in good time. Gutted that I ordered the wrong size but Tanya in customer service was absolutely perfect and allowed the refund so I could buy something else! Highly recommended x
May 18, 2026
Unprompted review
Reply from Hello Molly
Wonderful, Chloe! We're so delighted that Tanya provided a helpful service to your query. Thank you for shopping with us! :) xo
Reply from Hello Molly
Hi Leila, we're very happy to hear that you were pleased with Anna's customer service. Thank you for shopping with us! :) xo
I had a problem with my parcels which…
I had a problem with my parcels which was quite stressful at the time I emailed Hello Molly with problem I had and was contacted by Steph from customer service she was absolutely brilliant from start to finish and the problem now been resolved one very happy customer Thank you Steph… I would also like to add the quantity of clothes from Hello Molly is of a very high standard I will definitely recommend this company. Very much appreciate the reply I’ve just received from hello Molly great customer service…..
May 1, 2026
Unprompted review
Reply from Hello Molly
Hi Sam, that is wonderful! We absolutely love that Steph resolved your query and you were happy with her assistance all throughout. Thank you for shopping with us and feel free to be in touch if there's anything else you need help with! :) xo
cheap looking no refunds
ill fitting, cheap looking see through fabric (shown as opaque on website). can't get a refund, only store credit. lame waste of money all the other options for store credit suck
May 16, 2026
Unprompted review
Reply from Hello Molly
Hi Veronica, thank you for your feedback. We're very sorry you weren't satisfied with your recent purchase and we sincerely apologise for any inconveniences this has caused.
Although our return policy (https://www.hellomolly.com/pages/returns) states that returns are only accepted for store credit, we understand you'd prefer a refund instead. Our support team are happy to approve this upon request so if you haven't already done so, feel free to email info@hellomolly.com with your order number and they will gladly get that sorted, as long as the item is not a 'Final Sale' product.
If there is anything else we can help you with, please let us know. xo
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