Helvetia Seguros Reviews 424

Very hard to deal with them. Customer service is supper unpolite.

I made a claim for flood damage to internal walls assessor came and agreed it wasn't due to weather so there must be a leak I explained that the unoccupied property next door has a burst pipe, report says damage not due to a leak or flood. I appeal the decision include a video of water pouring through the garden wall when the water turned on and then stopping when it's turned off again, their conclusion?? Damage not due to a flood or leak. unbelievable just don't want to pay out under any circumstances.

Worst company ever. I needed them ONCE in a year and they never showed up. I am sending claims and they never respond. It´s absurd, I am starting a legal case against them.

I would not use this company. We had a burglary 7 months ago and they are coming to us with offers that is way below the value of what was stolen. They are also delaying the prosess. We now have to hire a lawyer to get our claim refunded. We feel that we have been through a second burglary with this company. I am a bit suprised that a Swiss company would be so insensitive.

This company charges a premium, when you actually try to make a valid claim they just ignore you. I have been waiting 7 months since they sent out the claims assessor who was a very amicable person who agreed that we need compensation after a flood. Since then, myself and my insurance broker have been unable to get a response from Helvetia to resolve my damage.

The reference number with my Helvetia issue is 22H103177.

I am a proud owner of a property in Spain near Malaga since end of May 2022.
This is when my household insurance with Helvetia started and also when I visited my new home for the first time.
Everything was ok then.
I returned beginning of October 2022.
There was mold in my bedroom, right at the wall where the hoses of my aircon go outside.
Was it rain that caused the mold?
Condensation water?
I do not know as I am no expert.

I tried weeks and weeks to contact the company, the customer service was really sorry as they forwarded my case to Helvetia several times.
In the end, they refused to compensate for the damage with the following explanation (here comes the funny part):
I have insurance with them since end of May.
It usually does not rain in this time.
It rains before that time. In spring.
Therefore, the damage must have occurred before I started my insurance with them.

Am I joking?
No! I am not.
They assume something, refer to that and finally refuse to stick to the service we agreed on by contract and which I am paying for.
Where I come from, there is a word for taking money and not offering anything in return.

I am going to terminate my contract with them and use a different home insurance company.
One that I found here on trustpilot with actually positive reviews.
:-)
Don't fall for this company. In the event of damage, you are on your own.

Following a burglary, Helvetia insurance were notified. A man arrived to secure the Brocken patio door windows. He said he had no materials with him but he'd return the next day. He did arrive and pushed an old chipboard against the remaining glass and held in place by 3 screws. Partly leaving a hole, that remained for 6 weeks. The house was left unsecured and so that resulted in the fact that we were no longer insured against theft, as our insurance stated that it had to be a forceable entry , to be covered. We contacted the insurance company many times, eventually they said could not say when they could replace the window and frame. This was not acceptable, so I decided to complete the repairs myself, all done and dusted in one day. I noticed the company to cancel the claim. I also canceled 2 insurance policies and took out new policies with another insurance company. It's no good having insurance if one day you have a claim but the insurance company is not there to support you. If you're looking for insurance, my advice to you is simple, DON'T USE THIS COMPANY.

Rubbish firm do not take out insurance with this company , I have been with Abbeygate insurance for over nine years and it was not until I had to make a water damage claim I was told Abbeygate was only only the brokerAnd I had to get in touch with the insurance company which was Helvetia and they’ve got to be the worst insurance company ever in Spain to deal with the workmanship is absolutely appalling If you are looking to take out insurance do not go with Abbeygate the broker

The Worst experience with insurace in Spain in my Life. Please people don't even contract with them !!! They were insurance what companies are offering when you buying moto in Spain. I m canceling it right now !!!!! Never again !!!!

This company is fast to take your premium, but when my gutters came down in a tornado, they took five months to fix them. The rain running down the back of my house caused even more damage. I would not recommend this company to my worst enemy. Their insurance is not worth having.