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Company details

  1. Shopping & Fashion

Information provided by various external sources

www.herbavida.uk - Herbalife Nutrition Independent Herbalife Member - Whether your goal is to manage your weight, to be healthier, or to increase your energy levels, we can design a programme just for you. We will be there to answer any questions, and help motivate, encourage and celebrate with every step of the way.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

This company embraces unethical…

This company embraces unethical practices. While they tell you, you can cancel at anytime, there’s no option to do so. I emailed their support several times. They finally responded, assuring me that my subscription was cancelled. One month later, I see another charge on my account

June 10, 2025
Unprompted review
Herbavida logo

Reply from Herbavida

Hi Alonzo,

We believe there may have been a mix-up here, as we do not offer subscriptions and have never charged you. Our store is an independent Herbalife Nutrition distributor, and Herbalife products are only sold through independent resellers — there are many around the world, so it’s easy to confuse one with another.

We’d really like to help you find the correct company so they can resolve this for you. If you could contact herbalife directly (https://www.herbalife.com/en-gb/footer/contact-us) they will be able to assist in identifying the right distributor and ensure your issue is sorted out quickly.

As a small business, reviews mean a great deal to us, so we’d be truly grateful if you could update or remove your review.

Thank you for your understanding,
Jem

Rated 1 out of 5 stars

I was trying to cancel our subscription…

I was trying to cancel our subscription after the first month and they keep giving me the runaround. Im going to have to cancel my card. I will never order from them again.

July 27, 2025
Unprompted review
Herbavida logo

Reply from Herbavida

Hi Ladonna,

We believe there may have been a mix-up here, as we do not offer subscriptions and have never charged you. Our store is an independent Herbalife Nutrition distributor, and Herbalife products are only sold through independent resellers — there are many around the world, so it’s easy to confuse one with another.

We’d really like to help you find the correct company so they can resolve this for you. If you could contact herbalife directly (https://www.herbalife.com/en-gb/footer/contact-us) they will be able to assist in identifying the right distributor and ensure your issue is sorted out quickly.

As a small business, reviews mean a great deal to us, so we’d be truly grateful if you could update or remove your review.

Thank you for your understanding,
Jem

Rated 5 out of 5 stars

Fast and efficient!

I have to say the service was very fast, ordered and got my products super quick. They have clearly invested time and money to produce some great products. Will definitely use them again and are highly recommended.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Really happy with the service and the product.

Cant fault them. I read the old reviews and was a little apprehensive, but really pleased I took the chance. My order arrived the next day after making the order and they taste amazing! Seeing results in less than a month which is always a bonus, but lets see where this goes. Customer service was very good and I would highly recommend them.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Would recommend

Put my order in on Monday evening and it arrived on Wednesday :) I ordered the shakes, amongst other things, wanted to taste them first, MY GOD! they taste delicious!! Will definitely be ordering these again, got a few Herba points in the bag too.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Product came the very next day from order with a freebie shaker pack ! Taste great and helps me stay in shape. Just started trying the protein shake as well. Great substitute for meals and you control your weight.

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience

Absolutely loves these products! The Formula 1 shake was so helpful for me; I spent so much less time on cooking, and I still lost weight. 10/10, best place to order from

March 11, 2021
Unprompted review
Rated 1 out of 5 stars

Wouldn’t recommend.

Would never order from here again. They took the money for my order £61.39 and then sent me emails saying my order wasn’t successful when in fact the money had come out.

Ignored all of my pervious emails. Sent an apology and said they would send out the items or refund me. Apparently refunded me my money which I’m yet to receive!

Still chasing for my money but my emails are being ignored.

June 6, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID, AVOID, AVOID

I don’t even want to give them a star.
Cancelled my order as soon as I read the reviews but they still took my money.
I’ve emailed, called and sent direct messages via their webpage and none have been responded to.
I am disgusted as the company is appalling, service is non existent.
GIVE ME MY MONEY BACK

May 23, 2020
Unprompted review
Rated 1 out of 5 stars

Beware

I'm leaving a second review as its been 5 days and still no reply from this seller. Worst online experience I have ever had. I am contacting my bank to report this seller for taking my money and also Herbalife. Never had this problem with other distributors. Beware and use other distributors!

May 21, 2020
Unprompted review
Rated 1 out of 5 stars

Paid for products over a week ago money…

Paid for products over a week ago money had come out of my account yet I keep receiving emails to say I haven’t paid so products not despatched. I have sent evidence of my bank statement and have emailed and contacted on website over three times with NO reply!
Ringing alarm bells with me now

February 28, 2020
Unprompted review
Rated 1 out of 5 stars

The worst customer service I have EVER…

The worst customer service I have EVER experienced. They sent my order to an incorrect address and despite being told that I had not received it and politely requesting they update the address with their courier DPD - they ignore all emails, don't sort out and leave me without an order that I placed over 10 days ago.

November 3, 2018
Unprompted review
Herbavida logo

Reply from Herbavida

Thank you for your feedback. As explained in my email to you, the address you have entered into your account is where the items have been shipped. We only have one address on record, i have spoken with DPD and am doing everything i can to help resolve this issue for you. Sorry to hear you think our customer support is not up to standard.

Rated 4 out of 5 stars

The only reason I did not give five…

The only reason I did not give five stars is because of the delivery time. The products are excellent obviously because they are Herbalife & very good quality. I like to order from herbavida because they give points which adds up to a good discount on further orders which is always great to save money.

August 11, 2018
Unprompted review

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