Herbolario Medicinal Reviews 

6,071
•
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered at 17th Dec and have not received an email for confirmation and no product until now. Only now I read all that negativ comments - fake company? Andrea surprising news- I received a... See more

Rated 1 out of 5 stars

Incomplete delivery totally ignored. One item of my order (worth 14,71€ of a total of 46,10€) was not delivered and my messages were totally ignored, sent several and filled up the forms in the websit... See more

Rated 1 out of 5 stars

I placed an order on 26 June and they charged my account on 1 July. I have sent messages both through the contact form on the website as well as to both the email address on their website and the "in... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 items from this site 3 weeks ago, and didn't receive either of them. Contacted the company by mail and through their website, but received no response. I regret ordering from this company... See more

Company details

  1. Herbalist

Written by the company

Herbolario Online de productos de dietética, nutrición, tratamientos y cosmética naturales.


Contact info

1.2

Bad

TrustScore 1 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(6,071)

247 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY, THEY ARE FRAUDULENT

I placed an order on 26 June and they charged my account on 1 July. I have sent messages both through the contact form on the website as well as to both the email address on their website and the "incidencias" email they have been telling people to write and have received no reply. The website shows the state of my order "pago aceptado." So apparently they are fine with accepting payment and not moving further in any way to fulfill orders. I highly suggest not ordering anything from this company, they appear to be a fraud.

June 26, 2024
Unprompted review
Herbolario Medicinal logo

Reply from Herbolario Medicinal

Estimado cliente,
envíenos un email a incidencias@herbolariomedicinal.com para poder saber la referencia de su pedido y revisarlo.
Le pedimos disculpas

Rated 4 out of 5 stars

It took time but it arrived

I first rated 1 star because I believed I got scammed, as I waited 2 weeks with no answer from anyone.
After 2 weeks the order has arrived.
I think a better communication with the client would be better as it would feel safer. Anyway, the order has arrived and I happy.

April 30, 2024
Unprompted review
Herbolario Medicinal logo

Reply from Herbolario Medicinal

No le hemos robado nada.
Su pedido consta enviado con Nacex (2885/10950261)

Rated 1 out of 5 stars

Fraud

Placed an order and bank took money, but no email confirmation or replies from company. Contacting my bank to report fraud.

May 1, 2024
Unprompted review
Herbolario Medicinal logo

Reply from Herbolario Medicinal

Estimado cliente,
por favor, envíenos un email a incidencias@herbolariomedicinal.com para poder saber la referencia de su pedido y ofrecerle una solución.
Le pedimos disculpas

Rated 1 out of 5 stars

Should have read the reviews here first?

I placed an order on the website for more than 100 euros on February 28, and since then I have been waiting for my goods. No one from the support service is responding, and no one is answering my emails either!

February 29, 2024
Unprompted review
Herbolario Medicinal logo

Reply from Herbolario Medicinal

Buenos dias max
sentimos las molestias ocasionadas
dime la referencia del pedido para poder ayudarte
un cordial saludo

Rated 1 out of 5 stars

fake company? no,I received my money back

I ordered at 17th Dec and have not received an email for confirmation and no product until now.
Only now I read all that negativ comments -
fake company?
Andrea

surprising news-
I received a message of refund without any email or explanation -
very alert- thanks!
Andrea

December 31, 2022
Unprompted review
Rated 1 out of 5 stars

probably the worst online shopping…

probably the worst online shopping experience of my life - 2 months waiting and they shipped the wrong order. now they said they’ll collect it today but they aren’t coming anymore and they changed the date already 3 times to collect their wrong order and my right order hasn’t even been shipped yet. people like this shouldn’t work..

June 2, 2022
Unprompted review
Rated 4 out of 5 stars

Buena pagina de web y eshop

My first order has been with one mistake, but they had answered my email very politely and send me the missing items inmediately. I am satisfied with them.
He pedido varias articulos, es por que yo he elegido esta webpagina. Me faltaba uno articulo, pero la respuesta por email era inmediata y me han enviado el resto sin retraso. Muy buena practica.

February 10, 2021
Unprompted review
Show reviews in all languages. (6,071 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look