The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent ove... See more
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Review summary
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Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my or... See more
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was in... See more
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (... See more
Company details
Written by the company
Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more. One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need. Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards. The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns. Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases. With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs. Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Naturals, Sunmark, Solgar, Nature's Bounty, New Chapter, BD, Herb Pharm, Nestle Healthcare Nutrition, Triple Leaf Tea, Fleet, McKesson, Biotene, 21st Century, Kal, Doctors Best, Garden of Life, Nature's Answer, Old Spice, Coricidin Hbp, Bulletproof, Bach Flower Remedies, Gum, Dr. Christophers Formulas, Emerita, MyChelle Dermaceuticals, Flower Essence Services, Surya Brasil, Curalin, Nature's Truth, Windmill Health, Lansinoh Laboratories, Om Mushrooms, Hylands, Bion Tears, Nature's Blend, Systane, Eclectic Herb, Oraquick, Puritan's Pride, Rapid Fire, Alacer
Contact info
31909 Hayman St. , 94544, Hayward, United States
- 510-324-2900
- support@herbspro.com
- www.herbspro.com
3.4
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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It’s been one month and no product
It’s been one month and no product. It shipped and was somehow redirected back to their warehouse.
I finally ended up receiving my item. But the reshipment tracking, etc was never updated/accurate. It took 1 month total for order to get here.
April 8, 2025
Unprompted review
Crap service!!
Order made on the 15th of April emailed them on 25th of April as I had had no tracking details sent...they replied said it would be sent on the 28th of April. It has now been nearly 2 weeks since that email and still no tracking details...and they won't reply to any more emails....crap customer service!!!
April 15, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
Thank you for your message.
Unfortunately, our distributor experienced a delay with some of the items you requested. We sent a delay notification on May 7, but it appears that the email may not have reached you.
As per your request, the order was cancelled on May 8, and the charges to your credit card were voided accordingly.
We sincerely apologize for the inconvenience this may have caused and appreciate your understanding.
Thank you
Customer Service
Worst online shopping ever with HerbsPro!
I have the world Online shopping Experience with this Company.
I placed my order in April 19th. After two emails asking the shipment status and a 1-star comment here within two weeks after my placement, a customer service representative, replied and confirm that my shipment will be done on 28th April.
Of course, it was never happened.
The worst part is, the representative asked me to delete my previous trustpilot review! I deleted my previous post. And there was no more reply from that representative or the company anymore.
It is a scam.
I urge everybody to be careful of buying anything through this website.
I am now requesting refund. I hope I am lucky here, but I still hope that nobody will experience similar bad thing like I had in the past month.
April 19, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
We sincerely apologize for the delay in your order.
As mentioned in our previous email, the items were originally scheduled to be shipped on April 28. However, due to unexpected delays from our distributor, the shipment was rescheduled and was shipped on May 6.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9434609106215500070536
The current estimated delivery date is May 12.
We truly regret the inconvenience this has caused
Thank you
Customer Service
Scam company!!!!
Scam company!!!!! I order the item. It charge me the first date. It took 2 week ago still havent ship it. when i reach out to their customer NO one reply. Even i ask for refund no one reply!!!!!!!!!!!!aware
May 3, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
Your order was shipped on May 6. Please note that international orders typically take 10–14 business days to arrive.
According to the tracking information, the package is currently in transit.
https://www.goforgps.com/tracking?search=GPS25050619185643VN
We appreciate your patience and understanding. Please feel free to reach out if you have any further questions.
Thank you
Customer Service
A really good store they sell various…
A really good store they sell various products for fair prices, A really fast shipping and got the product no issue at all.
May 1, 2025
Unprompted review
Scam
Scam. Ordered item through the online page. Went to the checkout but there was an issue with recognise card or address. So tried ordering a second time but it said the same thing. So I just presumed order hadn't gone through. But next day checked my account and payment for both transactions was taken from bank account.
April 28, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
We would like to clarify that we did not receive any order from you, nor have we received any email regarding this issue at our customer support address: support@herbspro.com.
The only reason a credit card may be declined on our website is if the billing and shipping information do not match. As shown in the screenshot we provided in our previous email, both payment attempts were declined on April 28 and the transactions were not authorized. Multiple failed attempts may have caused a temporary hold or "pending" charge on your card due to a system-related glitch.
We kindly ask that you allow a few days for the pending charge to disappear. If it does not, we recommend contacting your bank to request its removal.
Thank you for your understanding. Please feel free to reach out if you need any further assistance.
Thank you
Customer Service
Missing half of my order
Missing half of my order, No customer service...no reply to email. Now have to wait another week to file a claim with usps. Had to order somewhere else and now wait for a refund. Big hassle, never again
April 28, 2025
Unprompted review
Poor customer service and terrible…
Poor customer service and terrible shipment issues
I have ordered products from the USA countless times through iHerb or Amazon and I have never had such problems that they list in their reviews responses here. Sure, products being held at customs clearance can happen, but I have contacted customer service, they said they would get back to me within a few days...it has been almost 3 weeks, and they stopped responding. No updates about my order, nothing. Laughable, honestly.
This was my first and last time ordering from this company :)
March 15, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
We’ve contacted the carrier, and they have confirmed today that the item was lost in transit. As mentioned in our previous reply to your email on April 15, we were awaiting the carrier’s confirmation in order to proceed with a resolution.
We sincerely apologize for this inconvenience. As a result, we have processed a full refund for your order today, April 17. Please note that it may take up to 2 business days for the amount to appear in your account.
Thank you for your patience and understanding. Please feel free to reach out if you have any further questions or concerns.
Thank you
Customer Service
When I went to order some more pet…
When I went to order some more pet foods of their website, the items were no longer available for purchase.
April 12, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
The items are currently out of stock, which is why they no longer appear on our website. Unfortunately, we do not have an estimated restock date at this time.
We apologize for the inconvenience and appreciate your understanding.
Thank you
Customer service
Lethargic and pathetic serivce by the…
Lethargic and pathetic serivce by the website. Despite the order being placed on 27 March order has not been dispatched as per website. The website doesn't respond to multiple messages sent
March 27, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
Your order was shipped on April 1st, and the tracking information was sent to you via email. You can track your package here:
https://a1.asendiausa.com/tracking/?trackingnumber=LX913672185US
For reference, we received your order on March 27th and processed it on March 28th, 2025. Please note that all our orders are shipped within 3-4 business days.
Additionally, our office is closed on weekends. Emails received during this time will be responded to within 24 to 48 business hours.
If you have any further questions, please feel free to contact us again.
Thank you
Customer Service
Placed an order 10 days ago
Placed an order 10 days ago, not even been processed or shipped, have sent 2 emails to enquire what’s happening, no one replies, pretty sure this is a scam company :(
March 18, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
We sincerely apologize for the delay in shipping your order. Unfortunately, our distributor experienced a delay, which affected our shipping schedule as well.
Your order was shipped today, April 2nd, and you will receive the tracking information shortly.
We apologize again for the inconvenience caused and appreciate your patience.
Thank you
Customer Service
I placed an order on March 8
I placed an order on March 8. Was finally shipped March 21. Still not received the order. I hope it will ever be delivered. Every two weeks one step further. And it must be delivered in teh Netherlands!!!
March 28, 2025
Unprompted review
Is HerbsPro.com a Legitimate Company or a Scam?
I placed an order on February 27th, and after multiple delays, it was finally shipped on March 5th. However, I have still not received the product. I reached out to customer service for an update, but they have completely stopped responding.
Extremely slow shipping and terrible customer service. If you need your order urgently, do not buy from HerbsPro. At this point, I’m starting to wonder if this company is a scam.
March 25, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
We sincerely apologize for the inconvenience caused.
Unfortunately, your order has been held in customs since March 17. The customs review process is beyond our control, and we are unable to expedite the review or release of the items. However, we have already raised a claim with Savedby Package Protection. If the package is not released in the coming days, you may request either a reshipment or a refund for your order.
Please let us know if you need any further assistance.
Thank you for your patience.
Wrong Products - Support team apparently offline
I received the wrong products in my order, and when I went to contact support via phone, there was no response at all, even during their support hours. I then left multiple emails and submitted multiple support forms, also to which I have yet to receive a proper response. Overall, I am pretty disappointed with such a poor experience.
Update: The issue was resolved successfully after the support team contacted me!
March 16, 2025
Unprompted review
They sound like a scam to me.
I ordered from Herbspro and after 17 days, I got an email from them stating they cancelled my order. After that, I called them to ask why they cancelled my order, and got a recording saying no one was available. The call went to Union City, Ca.
February 27, 2025
Unprompted review
Reply from Herbspro
Dear Customer,
We sincerely apologize for the inconvenience caused.
Unfortunately, the distributor of this product experienced multiple delays in delivering the items to our warehouse. We continued waiting to ship your order as soon as possible, but after several days, the distributor informed us that the products would not be arriving anytime soon.
As a result, we had to make the difficult decision to cancel your order.
We truly regret any inconvenience this may have caused and appreciate your understanding. Please let us know if there is anything else we can assist you with.
Thank You
Customer Service
An unfortunate Waste
I didn’t actually get my order from them until later, when I needed them; for the Super Bowl they weren’t there. when I finally got to try the beans that were differently labeled from the website, which I thought was odd they were disgusting. The crazy part is that the flavor was delicious, but as you kept chewing on the beans, it had like a weird almost grainy texture.
February 14, 2025
Reply from Herbspro
Dear Customer
We sincerely apologize for the delay in your order and for any disappointment caused by the product. We understand how frustrating it must have been not to receive it on time.
As resellers of the items we display, we would like to clarify that the packaging and appearance of the products are entirely handled by the manufacturing company. While we understand your concerns regarding the product’s appearance, please rest assured that the items were not spoiled. Unfortunately, we are unable to modify the product's packaging or look. The product you received is the latest version sent directly from the manufacturer as part of our fresh stock.
We greatly appreciate your feedback. If you have any further questions or concerns regarding the package you received, please feel free to reach out, and we will be happy to assist you.
Thank you
Customer Service
PRODUCT WAS GOOD ARRIVAL TIME WAS ON…
PRODUCT WAS GOOD ARRIVAL TIME WAS ON TIME WILL ORDER AGAIN .EVEN THOUGH AMZON SAME PRODUCT WAS MUCH CHEAPER.
February 16, 2025
Re: HOPE SOMEONE CAN FIX
Re: HP456355
I hope this is the last bad review I need to give you. Pls look at the e-mails I've sent to you for specifics. Basically, I still haven't been given the 15% off you offered. Plus, I'm still missing a box of 12 & of the 24 poorly packaged bags I did receive, it turns out 5 were unsealed on top with a bunch of loose ones on the bottom. And no one has been able to make this right.
January 26, 2025
Reply from Herbspro
Dear Customer,
We sincerely apologize for the inconvenience caused.
We escalated this issue to Savedby Package Protection, and they sent you an email requesting verification of your inquiry to proceed with the refund. Unfortunately, it appears they never received a response from you.
Despite this, we have requested them to proceed, and they are now processing a refund for one case of your order, which was issued on February 24. Please note that it may take up to two days to reflect in your payment method.
If you have any questions or concerns, please feel free to reach out.
Thank you
Customer Service
got what I ordered
got what I ordered. It took awhile, though. Prompt but contradictory replies to email inquiries. Overall a good experience-- but be patient.
February 16, 2025
I can’t make it through winter without it.Quick and easy and here in days not…
Quick and easy and here in days not weeks. I was almost out of your hand saving product. The best smell ever!
This bar melts into your dry skin and now I have enough survive the winter.
February 15, 2025
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