0 Star – Avoid at All Costs Heritage Bathrooms has delivered an utterly deplorable experience with a £500 bath marred by a crooked, unsightly plastic logo. This pointless sticker,... See more
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Thank you Heritage Bathrooms for considering my complaint / review 01/08/2025 and making the decision in this instance to replace my rusting toilet seat hinges as a gesture of good will. I very muc... See more
Company replied
We fitted a new Heritage bathroom two years ago. Since then the cold tap cap has come off twice, the toilet cistern has also been repaired twice, the plug chain has broken and the shower head has been... See more
Company replied
WOW! In terms of product quality and service, Heritage Bathrooms is in a league of its own. Excellent staff who really know their stuff - and really care. This is a company that takes time and effort... See more
Company replied
Company details
Information provided by various external sources
Over 30 years ago, we started creating traditional bathrooms with the features, choice and beautiful details demanded by our customers. Today, we’re building on this rich heritage, adding products and ranges inspired by our Trends Panel of leading experts and respected designers that continue to drive our customers’ creativity. From our design classics to the latest ‘wow’ products, we help you express your own Distinctively Individual style.
Contact info
Birch Coppice Business Park, B78 1SG, Dordon, Tamworth, United Kingdom
- 03300 268503
- www.heritagebathrooms.com
3.6
Average
290 reviews
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The heritage soft close toilet seats do…
The heritage soft close toilet seats do not last - the hinges split the seat after a few weeks. I’ve replaced them once (supplied through plumber so too complicated to seek a refund/replacement). The replacements are now both showing the same problem (two bathrooms).
January 6, 2024
Unprompted review
Reply from Heritage Bathrooms
Thank you for taking the time to leave us a review. I am very sorry to hear you’re unhappy with your toilet seat. Please be assured we take all feedback seriously and your concerns will be recorded by out Quality Team so that we can continue to improve our Customer Experience.
I'm not able to find any details on our system for your case, so if you can send me some more information I’d be happy to investigate this further for you.
Thank you for your response and suppling the details requested. A member of our customer services team will be in contact with you shortly to assist you further.
Expensive toilet seat not built to last…
I have had 2 of the graphite soft close toilet seats in 3 years (1 was a replacement for the other). Both had the same fault in which the hinge has come away from the seat. It’s irreparable as the mdf type composition just cracks and then crumbles. It’s frustrating as it was bought to match a heritage vanity unit and blind.
November 25, 2023
Unprompted review
Reply from Heritage Bathrooms
Thank you for taking the time to leave us a review. I am very sorry to hear you’re unhappy with your toilet seat. Please be assured we take all feedback seriously and your concerns will be used to find new ways that we can enhance our customer experience.
I'm not able to find any details on our system for your case, so if you can send me some more information I’d be happy to investigate this for you.
easy ordering and prompt delivery
December 6, 2023
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
They identified the spare part o needed…
They identified the spare part o needed instantly from a photo
November 29, 2023
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Very mixed bag.....good bathroom units
Very mixed bag.....good bathroom units, but two toilet seats have failed within 2 years, on different toilets....one losing its grey laminate exterior in portions, one completely broke at hinge. Very poor quality both.
November 20, 2023
Unprompted review
Reply from Heritage Bathrooms
Thank you for taking the time to leave us a review. I am very sorry to hear you’re unhappy with your Heritage toilet seats. Please be assured we take all feedback seriously and your concerns will be shared with the relevant department for them to review.
I'm not able to find any details on our system for your case, so if you can send me some more information I’d be happy to investigate this for you.
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Prompt response to issue
November 6, 2023
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave a comment. It’s really good to hear that we were able to help you with your problem!
I disliked the poor quality toilet seat…
I disliked the poor quality toilet seat hinges, which quickly corroded. I liked the speedy response to my complaint and the replacement hinges. Time will tell if the corrosion problem has been solved.
October 14, 2023
Reply from Heritage Bathrooms
Thank you for taking the time to let us know about your experience. At Heritage Bathrooms, our customers are at the heart of the business and by paying close attention to your feedback, we can continually improve our products and services.
Our Customer Service Department works hard to ensure that we provide the best service we can, so I'm pleased to hear that we were able to help you quickly!
Please be assured we take all feedback seriously and your concerns regarding your toilet seat hinges will be shared with the relevant department for them to review.
Very easy to contact staff which are…Extremely professional
Very easy to contact staff which are extremely helpful and full of product knowledge .Well dond
October 16, 2023
Reply from Heritage Bathrooms
Thank you for your review! Our customer service team works really hard to provide great customer service so it’s great to receive feedback like this. We really appreciate you taking the time to let us know you were happy with the service you received!
I have replaced my loo seat twice in 3…
I have replaced my loo seat twice in 3 years and it’s completely come off the hinges on the lid again!it was fitted twice by a plumber .I’m looking to replace with a different seat!
October 13, 2023
Unprompted review
Reply from Heritage Bathrooms
Thank you for taking the time to leave us a review. I am very sorry to hear you’re unhappy with your Heritage toilet seat.
Please be assured we take all feedback seriously and we'd really like to see if we can help. I’m unaware of your case so if you can please contact us with some further information, I will look into this for you.
Reply from Heritage Bathrooms
Hi David, thank you for taking the time to leave us a review. It’s really good to hear that we were able to help you with your problem!
Prompt and helpful
They managed to identify our toilet in order that we could get the right seat. They were prompt and helpful.
September 21, 2023
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave us such great feedback about the service you’ve received.
I'm very pleased to hear that we were able to help you with your toilet identification and your comments will be shared with the rest of the team!
Good communication and once original…
Good communication and once original receipt was found and submitted, a replacement part sent without quibble or delay
September 19, 2023
On time delivery with good tracking.
August 31, 2023
Replaced out of warranty shower head.
August 25, 2023
Very poor quality products
We had a Heritage bathroom installed about 6 years ago. Since then we have had a whole host of problems. The toilet seat broke very early on (clearly an extremely common problem). The main shower control and the diverter to the hand set have both been replaced, but now both need replacing again. One of the main bath taps had to be replaced. The latest problem is underneath the sink. Heritage have advised me on the part that needs changing, together with the not-so-helpful information that they don't stock this part. The solution offered by Heritage is a complete new tap set, priced at 420 pounds.
Heritage products look good, but that is all. They are expensive, their quality is really poor, as is the after-sales service.
Note added following reply below: I have not yet received a message from Heritage.
August 1, 2023
Unprompted review
Reply from Heritage Bathrooms
Hi David, thanks for your review. I’m sorry to hear about the issues you’ve experienced with some of your Heritage Bathrooms products.
I’ve sent you a DM via Trust Pilot for your contact details so we can investigate further. Many thanks.
Note - Hi David, thank you for sending your contact details which we received on Saturday 5th August. I have passed these onto our customer service team who will investigate this when our office re-opens tomorrow, Monday 7th August. Many thanks.
Double failure x 3
The quality within this company is unfortunately lacking.
I live in a community of 8 barn conversions where heritage bathrooms were fitted.
3 of us all had a problem with the same sink cracking in exactly the same place. Heritage did not want to know stating that we must have dropped something on it to cause the damage.
Double failure!
Sub standard products and sun standard customer service.
Would not recommend!
August 16, 2022
Unprompted review
Reply from Heritage Bathrooms
Hi Paul, thanks for your review. I’m sorry to hear about the issues you’ve experienced.
I’ve sent you a direct message via Trust Pilot for your contact details to investigate this further. Many thanks.
Excellent choice of products and very…
Excellent choice of products and very helpful staff.
July 9, 2023
Ordered a replacement part
Ordered a replacement part. Very quick & helpful response, told me I was still under warranty & dispatched quickly.
July 6, 2023
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