Hermès International (French luxury manufacturer) Reviews 

Wish I could give 0, in a nutshell Rubbish 😡

Dreadful customer service. They have had my parcel for 4 days and the status has not changed. Attempted to enquire through the app, but its all automated. Then attempted to contact customer services, but wouldnt recognise the tracking number that they gave me. You cannot speak to a human, absolutely shocking that you cant actually speak to someone.

Just complete and utter sh!te and im being kind....

You need Hermes uk the delivery company that don’t deliver
This is not the crappy courier

Damaged all my flooring and refused give any compensation..

BUYER BEWARE! I ordered a belt on line for my husband it was a size 80 fits 31 1/2 inch waist my husband is a 28 inch waist I always order bigger I received belt on 10th husband tried on, on the 11th didn’t fit would barley buckle so I returned on the 12th. get an email today December 2nd saying they can’t except my return I called to see what was going on they said the belt was worn. It wasn’t worn it was tried on for about 1 minute max and put back in box. They scammed me out of 500 now I have a wicked small belt that won’t fit anyone so I got screw by a billion dollar company I have no clue how there still in business!

Hermes are the absolute worst!
Their support is non-existent apart from a bot that railroads you down a conversation cul de sac that that doesn't answer your question. Avoid at ALL costs

Worst company ever. Not sure how they even exist .csnt even respond to complaints or Terrible reviews

If only I could give a zero, or better still minus 1,000 stars!!
Get this - I took my watch into Hermes at Selfridges in London for a new watch strap in August 3020 (yes 2020) ie c15 months ago. Just a watch strap, no technical problems. I understand the impact of COVID etc so have to give them a fair bit of grace. I have e-mailed them twice (most recently a week ago) without the courtesy of a response. Have revisited the store four times during the past few weeks to be greeted by very courteous and charming staff who say they will look into the matter and get back to me very soon. Silence follows. The last promised it would be back within 2 weeks and that was a month ago. Nothing. On my last visit I noticed a selection of watch straps in the showcase in the store!!
They can’t even confirm if they still have my beloved watch in their possession.
Without doubt the worst customer experience of my life.
They’ve offered to replace the step for free due the time it has taken - I would now prefer to pay twice the price to get it back with the new strap rather than give them another reason to not perform!!
My sister-in-law is having the same problem with her Hermes watch.
Am now going to go in the front foot - this is my first foray.
Hermes - sort it out and fast.

Worst company I've ever came across. Had a complaint as had gone through an absolute nightmare. Tried to contact them in several different ways. They finally sent me an email saying they were looking into my complaint then nothing!!
Absolutely disgusting !!

AVOID HERMES !!!! everything what can to happen - it happen with HERMES !!!

THE WORST COMPANY IN THE WORLD FOR CUSTOMER SERVICE! IT WOULD BE EASIER TO CRAWL 500 MILES BAREFOOT ACROSS BURNING COALS THAN IT IS TO DEAL WITH THIS BUNCH OF UTTER INCONSIDERATE MUPPETS. NO CUSTOMER SERVICE, NO CONSIDERATION AND THE ABSOLUTE MINIMUM OF ANY SERVICE FACILTY ANYWHERE IN THEIR SYSTEM.
ANY OTHER COMPANY IN THE WORLD IS BETTER!!!!!!!!!!!!!!!!

Awful. Waiting on 3 different packages ordered from amazon through hermes.
Will not order anything if they are the delivery company. Shocking