Friendly professional & efficient office The evaluation was spot on from Rhodri Humphreys Anna, O'Mahoney, Mitchell James & Natalya Hayward have been supportive all the way with great liason w... See more
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Professional, friendly and reliable service provided by the Llandaff office during a rather lengthy sale process. I was really impressed with their knowledge, suggestions, helpfulness and prompt commu... See more
We've had a fantastic experience with Hern and Crabtree and I especially want to highlight how amazing Gina has been throughout the entire process. Gina has been absolutely incredible - proacti... See more
We felt really well looked after by Hern and Crabtree Heath Office throughout our house sale and purchase. Our open house was arranged very quickly and efficiently by Anthony and team. We particularly... See more
Company details
Written by the company
Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.
Contact info
Waungron Road 8, CF5 2JJ, Cardiff, United Kingdom
- 02920780240
- info@hern-crabtree.co.uk
- www.hern-crabtree.co.uk
4.9
Excellent
217 reviews
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Professional and supportive
Professional, friendly and reliable service provided by the Llandaff office during a rather lengthy sale process. I was really impressed with their knowledge, suggestions, helpfulness and prompt communication. I would use them again.
July 17, 2026
Unprompted review
Friendly professional & efficient…
Friendly professional & efficient office
The evaluation was spot on from Rhodri Humphreys
Anna, O'Mahoney, Mitchell James & Natalya Hayward have been supportive all the way with great liason with Daisy Downes
3 and a half months all told from accepted offer to exchange & completion
Thank you Pontcanna Hern-Crabtree
July 7, 2026
Unprompted review
Hern & Crabtree staff were always…polite & responsive
Hern & Crabtree staff were always responsive and polite & committed to resolving any issues arising during the sale
July 9, 2026
Unprompted review
We've had a fantastic experience with…
We've had a fantastic experience with Hern and Crabtree and I especially want to highlight how amazing Gina has been throughout the entire process.
Gina has been absolutely incredible - proactive, supportive, and genuinely caring from start to finish. She kept things moving, stayed on top of everything and always made sure we were informed and reassured.
There were moments when the process felt overwhelming and Gina was there to listen, support and help us through it all. Her kindness, patience and dedication have been invaluable. We truly couldn't have done this without her.
Thank you Gina for going above and beyond. Your support has meant so much to us.
July 1, 2026
Unprompted review
It’s was a truly great experience it’s…
It’s was a truly great experience it’s lovely when all staff knows what they are doing and made my move less stressful I would like to personally thank Jo and Denise for all the updates and information I needed and of course all the rest of the team , keep up the great service 👍
May 22, 2026
Unprompted review
Excellent service from start to finish
This excellent estate agency handled the sale of our late parents' house and it was a great experience from start to finish. Many thanks to Owen, Jan and all the staff at the Llandaff office for the comprehensive and conscientious service, attention to detail and clear, transparent communication. I'm very happy to give Hern and Crabtree a five star review and strongly recommend them,
June 3, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you very much for your lovely review, David.
We were honoured to be entrusted with the sale of your parents' home and are so pleased that you felt well looked after throughout the process.
Your comments about our communication, attention to detail and overall service mean a great deal to us. We always aim to keep our clients fully informed from start to finish, so it's wonderful to hear that this made a positive difference to your experience.
I'll be sure to pass your kind words on to Owen, Jan and the rest of the Llandaff team. Thank you again for your recommendation and for choosing Hern & Crabtree at such an important time.
All the very best,
The Llandaff Team
Hern & Crabtree
Excellent service
Having used Hern and Crabtree for many years, I can't fault their service. I have used both Pontcanna and Llandaff offices, and found all of their staff very efficient, especially Jo who has been my 'go to'. Thank you all, for my many years as a landlord and for a smooth completion of sale. House sold in a day, what more could I ask for!
April 15, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind review, Gary.
It's been a pleasure helping you over the years, and we're delighted that you've continued to place your trust in both our Pontcanna and Llandaff teams.
We're especially pleased to hear that Jo has been such a valuable point of contact for you, and we'll make sure your comments are passed on to her. Selling a house in a day certainly makes for a great result, but we're equally glad that the whole process ran smoothly through to completion.
Thank you again for your support over the years and for taking the time to share your experience. We wish you all the very best for the future.
Kind regards,
The Hern & Crabtree Team
Excellent, professional service
Excellent, professional service throughout the sale process.
March 29, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind review, Jayne. We are really pleased to hear that you found the service professional throughout the sale process. Our team at the Heath office always aims to make the selling process as smooth and straightforward as possible, with clear communication and support from start to finish.
It was a pleasure helping you with your sale, and thank you for choosing Hern and Crabtree. If we can help you again in the future with buying, selling or letting in Heath or the wider Cardiff area, we would be delighted to help.
— The Hern and Crabtree Heath Team
Highly recommended
Hern and Crabtree sold our property in Pontcanna and I cannot recommend them highly enough. They have been kind, professional and helpful throughout the process - supporting not just with the sale but helping us to understand next steps and liaising with all parties involved to ensure everyone was kept in the loop and removing the stress of a house sale. Specific thanks to Jasmine, Anna and Mitchell who we dealt with the most but everyone was fantastic. We would recommend them to anyone looking to buy/sell/rent in the area.
March 16, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you so much for your kind words, Jess. It really does mean a lot to us that you took the time to leave such a thoughtful review. Selling a home can be a stressful process, so we are really pleased to hear that Jasmine, Anna and Mitchell were able to guide you through each step and keep everything running smoothly and everyone informed along the way.
It was a pleasure helping you with your sale in Pontcanna, and we are delighted that you felt supported throughout the whole process. Our team always aims to make the process as straightforward and stress-free as possible, whether someone is buying, selling or renting in Pontcanna and across Cardiff.
Thank you again for trusting Hern and Crabtree with your sale, and we wish you all the very best in your next chapter.
— The Hern and Crabtree Team
Excellent advice & communication…
Excellent advice & communication throughout the whole process. Made a difficult & emotional time (probate property) so much easier.
March 2, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you Helen for your kind review and for trusting Hern and Crabtree Estate Agents Heath, Cardiff during what we understand can be a very emotional and challenging time.
Handling the sale of a probate property often requires extra care, clear advice and consistent communication, so we are really pleased to hear that our team was able to make the process easier for you. Supporting our clients through every stage of a property sale in Heath, Cardiff is something we take great pride in.
Your feedback means a great deal to the team at the Hern and Crabtree Heath Sales Office, and we are very grateful for your trust. If we can ever assist you again with selling property in Cardiff or the surrounding areas, we would be very happy to help.
Do it right the first time
Having had a meeting with another estate agent I wasn't happy with, I followed a recommendation to try H&C. I was so impressed with Rhodri when he came to see the house and discuss that I knew they were the ones to handle it. He was very empathetic about the condition of the property and made the most of its positive features to get me the best outcome. They provide a premium service especially in this time of self-managed options but you really get what you pay for, which in my case was an excellent listing, four viewings in the first day, and one offer for asking price from a first time buyer with no chain. Daisy in sale progression took great care of me (including the occasional well timed nag to get stuff done) and the fixed fee I paid was right in the middle of the typical % range, which represented good value for the services rendered and the outcomes obtained.
February 24, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Chrissie,
Thank you so much for taking the time to leave such a thoughtful review. It genuinely means a great deal to all of us here in Pontcanna.
We are delighted that after meeting Rhodri you felt confident in choosing us to handle your sale. Moving home is rarely just a transaction, especially when there are sensitivities around the condition of a property. Rhodri always aims to approach each visit with empathy, honesty and a clear strategy, so it is wonderful to hear that this came across and that we were able to present the house in its best light to achieve such a strong result.
Four viewings on the first day and an asking price offer from a first time buyer with no chain is exactly the outcome we work hard to create. Careful preparation, accurate pricing and proactive marketing from the outset really do make the difference.
Your comments about Daisy will mean a lot to her as well. Sale progression can often be the most demanding part of the process and her calm persistence, along with the occasional well timed nudge, is often what keeps everything moving in the right direction.
Thank you again for placing your trust in us and for recognising the value of a fully managed service. We are so pleased we could deliver the outcome you deserved.
Wishing you every happiness in your next chapter.
The Pontcanna Team
Hern and Crabtree
Professionalism and Respect
My apartment was in the category of over 55's - with a number of restrictions,( not so easy to sell). Although on the market for quite a while, the staff at Hern and Crabtree particularly Annamarie and Gina kept my positivity on an even keel. Viewings - the staff were always prompt not keeping the prospective buyers waiting, and were generally helpful with any questions I might have as to how the visits went. I visited their premises a number of times and always came away with the impression I was just as important as my property sale, even though of course, that is Hern and Crabtree's business. I gained a new respect for estate agents for their professionalism and in Hern and Crabtree's case also friendliness.
February 5, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Marilyn,
Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate your kind words and are delighted that your experience with our Heath office was a positive one.
Selling a home within an over-55’s development can come with its own unique challenges, so it means a great deal to hear that Annamarie, Gina and the wider team were able to support you throughout the process and help keep things moving in the right direction. Providing clear communication, prompt viewings and genuine support is exactly what we aim for, and it’s wonderful to know you felt valued and looked after whenever you visited us.
Your feedback about professionalism and friendliness is especially important to us, and we’re very grateful that we could help change your perception of estate agents along the way.
Wishing you all the very best for the future, and thank you again for placing your trust in Hern & Crabtree.
Warm regards,
The Hern & Crabtree Heath Team
Thank Goodness For Gina!
I've just completed a very stressful move but luckily for me Gina help me greatly as the deal came to it's conclusion. I would highly recommend their services...
January 20, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi David,
Thank you for your kind feedback. Moving home can be incredibly stressful, so we are really pleased that Gina was able to support you and help things progress smoothly towards completion.
Gina will really appreciate your comments and recommendation. Thank you for choosing Hern & Crabtree and for taking the time to share your experience.
Kind regards,
The Hern & Crabtree Team
Absolutely fantastic service, can't recommend enough.
Absolutely fantastic service! I can't recommend Hern and Crabtree enough. I recently used them to sell my property and the service I received was above and beyond that of other estate agents. They help in achieving the maximum sale price possible for my house. The photography was exceptional which certainly helped in maximising the interest and securing viewings. The service they provide doesn't end there, they attended all of the viewings, and there were a lot, and they really sold the property. The Sales Progression team assisted in getting the sale completion over the line. Hern and Crabtree are more than estate agent and supported us throughout the whole process and we can't thank the team enough.
December 10, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you very much for taking the time to share such a detailed and positive review. We’re absolutely delighted to hear that your experience with our Heath Sales Office exceeded expectations and that you felt fully supported throughout the entire selling process.
It’s particularly pleasing to know that our marketing, photography, accompanied viewings and Sales Progression team all played a part in achieving the best possible outcome for you. Your kind words about the team’s dedication and commitment mean a great deal to us.
Thank you again for choosing Hern & Crabtree and for your strong recommendation. We wish you every success in your next chapter.
The Hern & Crabtree Team
Gina and the team at the Heath branch…
Gina and the team at the Heath branch were absolutely fantastic. Every stage of the process of selling our house was carried out efficiently, effectively, with care and great communication. Diolch yn fawr!
November 28, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you so much for your wonderful feedback, M Palmer. We’re delighted to hear how positive your experience was with Gina and the team at our Heath Sales Office. Providing an efficient, caring service with clear communication at every stage is exactly what we aim for, so it’s great to know this was reflected in your sale.
Diolch yn fawr for your kind words, and we wish you all the very best for the future.
The Hern & Crabtree Team
Reply from Hern and Crabtree Estate Agents
Thank you for taking the time to leave a review. We’re pleased to hear that you experienced a prompt response and clear communication from our Pontcanna Sales and Lettings Office. Providing an efficient and transparent service is very important to us, so your feedback is much appreciated.
Kind regards,
The Hern & Crabtree Team
Fantastic support throughout a long and…
Fantastic support throughout a long and complicated chain. Thank you!
November 3, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind review, Alice. We’re delighted to hear that you felt well supported throughout what can often be a long and complicated process. The team at our Llandaff Sales Office always strives to provide clear guidance and reassurance from start to finish, so your feedback is greatly appreciated.
Wishing you all the very best in your new home.
The Hern & Crabtree Team
Great staff who know how to sell
Owen, Jo, Harry and the rest of the staff at Hern and Crabtree are brilliant. They came highly recommended by a neighbour and I’m glad I trusted them with the sale of my house, Owen was so positive about my home and assured me it would sell quickly. The team gave me great advice and were always on hand to offer support and answer my questions. I was going through the process on my own. I felt very reassured. My property looked amazing online and sold really quickly with everything completed within three months. The online platform was easy to use and communication was great. I would highly recommend the Llandaff office of Hern and Crabtree.
October 31, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for such a thoughtful and detailed review, Anna. We’re delighted to hear about your positive experience with Owen, Jo, Harry and the wider team at our Llandaff Sales Office. It’s especially rewarding to know that their advice, reassurance and support made a real difference to you throughout the process.
We’re pleased that the marketing, online presentation and communication helped achieve a quick and successful sale, and that you felt confident and well looked after from start to finish. Thank you for trusting Hern & Crabtree and for your strong recommendation.
With best wishes for the future,
The Hern & Crabtree Team
Excellent service from Hern and Crabtree heath
Hern and Crabtree Heath branch marketed and sold two of my rental properties with professionalism and patience. They dealt with my many requests without hesitation and with one of my buyers who was very very pedantic. Thanks to all their Team members.
October 16, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind review. We’re pleased to hear that the team at our Heath Sales Office provided a professional and patient service while marketing and selling your rental properties. Managing detailed requests and ensuring all parties are supported is something we take great pride in, so your feedback is greatly appreciated.
Thank you for trusting Hern & Crabtree with your sales, and we look forward to assisting you again in the future.
The Hern & Crabtree Team
Gina was fantastic!
An unexpectedly stressful house move - we were so grateful to Gina who was always on the end of the phone to assist. Her help with chasing solicitors was invaluable and we wouldn’t have got it over the line without her help!
November 7, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your lovely feedback, Ben. We’re very pleased to hear that Gina was able to support you through what can be a very stressful time. Her dedication to keeping things moving and liaising with solicitors is something she takes great pride in, so your kind words will mean a lot to her.
We’re delighted she was able to help get everything over the line for you, and we wish you all the very best in your new home.
The Hern & Crabtree Team
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