From start to finish, the team were amazing, and I felt truly looked after while selling my house. At the initial meeting with Rhodri, I felt completely in safe hands. He spoke about his team, a... See more
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Review summary
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What people talk about most
Based on these reviews
All staff members were helpful, approachable, and responsive during the 12 months of our dealing with them - Oct 2024-Oct 2025. Change of staff did not pose a problem but slotted into place easily. Da... See more
Company replied
I have again found Adele McMullen and her team at Hern & Crabtree Lettings to be first class in relation to finding a new tenant for an appartment we own. We had over 10 viewings and they were keen t... See more
Company replied
Two years ago my best friend died and left me the executor of his estate. My probate solicitor put me in touch with Hern & Crabtree, Pontcanna. What can I say. They have been AMAZING. Throughout the w... See more
Company replied
Company details
Written by the company
Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.
Contact info
Waungron Road 8, CF5 2JJ, Cardiff, United Kingdom
- 02920780240
- info@hern-crabtree.co.uk
- www.hern-crabtree.co.uk
4.8
Excellent
211 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Having used Hern and Crabtree for many years, I can't fault their service. I have used both Pontcanna and Llandaff offices, and found all of their staff very efficient, especially Jo who has been my 'go to'. Thank you all, for my many years as a landlord and for a smooth completion of sale. House sold in a day, what more could I ask for!
April 15, 2026
Unprompted review
Excellent, professional service
Excellent, professional service throughout the sale process.
March 29, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind review, Jayne. We are really pleased to hear that you found the service professional throughout the sale process. Our team at the Heath office always aims to make the selling process as smooth and straightforward as possible, with clear communication and support from start to finish.
It was a pleasure helping you with your sale, and thank you for choosing Hern and Crabtree. If we can help you again in the future with buying, selling or letting in Heath or the wider Cardiff area, we would be delighted to help.
— The Hern and Crabtree Heath Team
Highly recommended
Hern and Crabtree sold our property in Pontcanna and I cannot recommend them highly enough. They have been kind, professional and helpful throughout the process - supporting not just with the sale but helping us to understand next steps and liaising with all parties involved to ensure everyone was kept in the loop and removing the stress of a house sale. Specific thanks to Jasmine, Anna and Mitchell who we dealt with the most but everyone was fantastic. We would recommend them to anyone looking to buy/sell/rent in the area.
March 16, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you so much for your kind words, Jess. It really does mean a lot to us that you took the time to leave such a thoughtful review. Selling a home can be a stressful process, so we are really pleased to hear that Jasmine, Anna and Mitchell were able to guide you through each step and keep everything running smoothly and everyone informed along the way.
It was a pleasure helping you with your sale in Pontcanna, and we are delighted that you felt supported throughout the whole process. Our team always aims to make the process as straightforward and stress-free as possible, whether someone is buying, selling or renting in Pontcanna and across Cardiff.
Thank you again for trusting Hern and Crabtree with your sale, and we wish you all the very best in your next chapter.
— The Hern and Crabtree Team
Excellent advice & communication…
Excellent advice & communication throughout the whole process. Made a difficult & emotional time (probate property) so much easier.
March 2, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you Helen for your kind review and for trusting Hern and Crabtree Estate Agents Heath, Cardiff during what we understand can be a very emotional and challenging time.
Handling the sale of a probate property often requires extra care, clear advice and consistent communication, so we are really pleased to hear that our team was able to make the process easier for you. Supporting our clients through every stage of a property sale in Heath, Cardiff is something we take great pride in.
Your feedback means a great deal to the team at the Hern and Crabtree Heath Sales Office, and we are very grateful for your trust. If we can ever assist you again with selling property in Cardiff or the surrounding areas, we would be very happy to help.
Do it right the first time
Having had a meeting with another estate agent I wasn't happy with, I followed a recommendation to try H&C. I was so impressed with Rhodri when he came to see the house and discuss that I knew they were the ones to handle it. He was very empathetic about the condition of the property and made the most of its positive features to get me the best outcome. They provide a premium service especially in this time of self-managed options but you really get what you pay for, which in my case was an excellent listing, four viewings in the first day, and one offer for asking price from a first time buyer with no chain. Daisy in sale progression took great care of me (including the occasional well timed nag to get stuff done) and the fixed fee I paid was right in the middle of the typical % range, which represented good value for the services rendered and the outcomes obtained.
February 24, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Chrissie,
Thank you so much for taking the time to leave such a thoughtful review. It genuinely means a great deal to all of us here in Pontcanna.
We are delighted that after meeting Rhodri you felt confident in choosing us to handle your sale. Moving home is rarely just a transaction, especially when there are sensitivities around the condition of a property. Rhodri always aims to approach each visit with empathy, honesty and a clear strategy, so it is wonderful to hear that this came across and that we were able to present the house in its best light to achieve such a strong result.
Four viewings on the first day and an asking price offer from a first time buyer with no chain is exactly the outcome we work hard to create. Careful preparation, accurate pricing and proactive marketing from the outset really do make the difference.
Your comments about Daisy will mean a lot to her as well. Sale progression can often be the most demanding part of the process and her calm persistence, along with the occasional well timed nudge, is often what keeps everything moving in the right direction.
Thank you again for placing your trust in us and for recognising the value of a fully managed service. We are so pleased we could deliver the outcome you deserved.
Wishing you every happiness in your next chapter.
The Pontcanna Team
Hern and Crabtree
Professionalism and Respect
My apartment was in the category of over 55's - with a number of restrictions,( not so easy to sell). Although on the market for quite a while, the staff at Hern and Crabtree particularly Annamarie and Gina kept my positivity on an even keel. Viewings - the staff were always prompt not keeping the prospective buyers waiting, and were generally helpful with any questions I might have as to how the visits went. I visited their premises a number of times and always came away with the impression I was just as important as my property sale, even though of course, that is Hern and Crabtree's business. I gained a new respect for estate agents for their professionalism and in Hern and Crabtree's case also friendliness.
February 5, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Marilyn,
Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate your kind words and are delighted that your experience with our Heath office was a positive one.
Selling a home within an over-55’s development can come with its own unique challenges, so it means a great deal to hear that Annamarie, Gina and the wider team were able to support you throughout the process and help keep things moving in the right direction. Providing clear communication, prompt viewings and genuine support is exactly what we aim for, and it’s wonderful to know you felt valued and looked after whenever you visited us.
Your feedback about professionalism and friendliness is especially important to us, and we’re very grateful that we could help change your perception of estate agents along the way.
Wishing you all the very best for the future, and thank you again for placing your trust in Hern & Crabtree.
Warm regards,
The Hern & Crabtree Heath Team
Thank Goodness For Gina!
I've just completed a very stressful move but luckily for me Gina help me greatly as the deal came to it's conclusion. I would highly recommend their services...
January 20, 2026
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi David,
Thank you for your kind feedback. Moving home can be incredibly stressful, so we are really pleased that Gina was able to support you and help things progress smoothly towards completion.
Gina will really appreciate your comments and recommendation. Thank you for choosing Hern & Crabtree and for taking the time to share your experience.
Kind regards,
The Hern & Crabtree Team
Absolutely fantastic service, can't recommend enough.
Absolutely fantastic service! I can't recommend Hern and Crabtree enough. I recently used them to sell my property and the service I received was above and beyond that of other estate agents. They help in achieving the maximum sale price possible for my house. The photography was exceptional which certainly helped in maximising the interest and securing viewings. The service they provide doesn't end there, they attended all of the viewings, and there were a lot, and they really sold the property. The Sales Progression team assisted in getting the sale completion over the line. Hern and Crabtree are more than estate agent and supported us throughout the whole process and we can't thank the team enough.
December 10, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you very much for taking the time to share such a detailed and positive review. We’re absolutely delighted to hear that your experience with our Heath Sales Office exceeded expectations and that you felt fully supported throughout the entire selling process.
It’s particularly pleasing to know that our marketing, photography, accompanied viewings and Sales Progression team all played a part in achieving the best possible outcome for you. Your kind words about the team’s dedication and commitment mean a great deal to us.
Thank you again for choosing Hern & Crabtree and for your strong recommendation. We wish you every success in your next chapter.
The Hern & Crabtree Team
Gina and the team at the Heath branch…
Gina and the team at the Heath branch were absolutely fantastic. Every stage of the process of selling our house was carried out efficiently, effectively, with care and great communication. Diolch yn fawr!
November 28, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you so much for your wonderful feedback, M Palmer. We’re delighted to hear how positive your experience was with Gina and the team at our Heath Sales Office. Providing an efficient, caring service with clear communication at every stage is exactly what we aim for, so it’s great to know this was reflected in your sale.
Diolch yn fawr for your kind words, and we wish you all the very best for the future.
The Hern & Crabtree Team
Reply from Hern and Crabtree Estate Agents
Thank you for taking the time to leave a review. We’re pleased to hear that you experienced a prompt response and clear communication from our Pontcanna Sales and Lettings Office. Providing an efficient and transparent service is very important to us, so your feedback is much appreciated.
Kind regards,
The Hern & Crabtree Team
Fantastic support throughout a long and…
Fantastic support throughout a long and complicated chain. Thank you!
November 3, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind review, Alice. We’re delighted to hear that you felt well supported throughout what can often be a long and complicated process. The team at our Llandaff Sales Office always strives to provide clear guidance and reassurance from start to finish, so your feedback is greatly appreciated.
Wishing you all the very best in your new home.
The Hern & Crabtree Team
Great staff who know how to sell
Owen, Jo, Harry and the rest of the staff at Hern and Crabtree are brilliant. They came highly recommended by a neighbour and I’m glad I trusted them with the sale of my house, Owen was so positive about my home and assured me it would sell quickly. The team gave me great advice and were always on hand to offer support and answer my questions. I was going through the process on my own. I felt very reassured. My property looked amazing online and sold really quickly with everything completed within three months. The online platform was easy to use and communication was great. I would highly recommend the Llandaff office of Hern and Crabtree.
October 31, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for such a thoughtful and detailed review, Anna. We’re delighted to hear about your positive experience with Owen, Jo, Harry and the wider team at our Llandaff Sales Office. It’s especially rewarding to know that their advice, reassurance and support made a real difference to you throughout the process.
We’re pleased that the marketing, online presentation and communication helped achieve a quick and successful sale, and that you felt confident and well looked after from start to finish. Thank you for trusting Hern & Crabtree and for your strong recommendation.
With best wishes for the future,
The Hern & Crabtree Team
Excellent service from Hern and Crabtree heath
Hern and Crabtree Heath branch marketed and sold two of my rental properties with professionalism and patience. They dealt with my many requests without hesitation and with one of my buyers who was very very pedantic. Thanks to all their Team members.
October 16, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind review. We’re pleased to hear that the team at our Heath Sales Office provided a professional and patient service while marketing and selling your rental properties. Managing detailed requests and ensuring all parties are supported is something we take great pride in, so your feedback is greatly appreciated.
Thank you for trusting Hern & Crabtree with your sales, and we look forward to assisting you again in the future.
The Hern & Crabtree Team
Gina was fantastic!
An unexpectedly stressful house move - we were so grateful to Gina who was always on the end of the phone to assist. Her help with chasing solicitors was invaluable and we wouldn’t have got it over the line without her help!
November 7, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your lovely feedback, Ben. We’re very pleased to hear that Gina was able to support you through what can be a very stressful time. Her dedication to keeping things moving and liaising with solicitors is something she takes great pride in, so your kind words will mean a lot to her.
We’re delighted she was able to help get everything over the line for you, and we wish you all the very best in your new home.
The Hern & Crabtree Team
Excellent service
Gina the progression lady was fabulous during the whole process of our sale. She kept us updated and was very personable and helpful as was Ann Marie and the whole team of the Heath branch and the photos that were taken by Mike the manager were first class. We would like to say a big thanks to all
November 11, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your wonderful review, Jackie. We’re delighted to hear how positive your experience was with Gina, Ann Marie and the rest of the team at our Heath Sales Office. Keeping clients well informed and supported throughout the sales process is incredibly important to us, so it’s great to know this was reflected in your experience.
We’re also pleased you were happy with the photography carried out by Mike — presenting properties to the highest standard is something we take great pride in. Thank you for your kind words and for choosing Hern & Crabtree.
With best wishes,
The Hern & Crabtree Team
"We had an excellent experience with…
"We had an excellent experience with Hern and Crabtree. The team was incredibly supportive and helpful throughout the process. A heartfelt thank you to Gina, Anna-Marie, and Gavin — you’ve all been amazing!"
October 16, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your kind feedback. We’re delighted to hear that you had such an excellent experience with Hern & Crabtree and that the team provided supportive and helpful service throughout. Gina, Anna-Marie and Gavin will be especially pleased to receive your thanks.
We really appreciate you taking the time to share your experience and wish you all the very best moving forward.
The Hern & Crabtree Team
Consistent Support from H&C
All staff members were helpful, approachable, and responsive during the 12 months of our dealing with them - Oct 2024-Oct 2025. Change of staff did not pose a problem but slotted into place easily. Daisy was ready with suggestions when the unexpected needed quick resolution. Pleasant at all times. Thank you.
October 16, 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you for your thoughtful review, Wendy. We’re delighted to hear that you received consistent support from the team at our Pontcanna Sales and Lettings Office over such an extended period. It’s particularly pleasing to know that staff changes were handled smoothly and that Daisy was able to offer helpful solutions when the unexpected arose.
Providing an approachable, responsive and professional service at all times is very important to us, so your feedback is greatly appreciated. Thank you for choosing Hern & Crabtree.
The Hern & Crabtree Team
There are not enough words to describe…
There are not enough words to describe this incredible estate agency. The service, care, compassion, understanding, efficiency, and an incredible willingness to want to help. I had various problems arise along the way of my sale which were nothing to do with Hern and Crabtree yet they still embraced and got involved to work on these issues on my behalf. But it isn't just their work ethic, these people clearly love what they do and are prepared to think outside the box and go that extra mile to assist their clients. A special mention has to go to Daisy, Natalya, Anna and Mitchell but the entire team are just exceptional. So, from the bottom of my heart may I thank each and every one of you for not just doing your job brilliantly but also for the fun, easy going nature and sheer friendliness of you all, oh and not forgetting Nigel of course! 😁Thanks again to a great team.
September 4, 2025
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish & the open day viewing approach worked really well. I can't thank Rhodri and the team enough for their timely responses & support throughout the process. Incredibly well managed which minimised the stress that comes with selling a property.
August 27, 2025
Unprompted review
Staff are very friendly and supportive…
Staff are very friendly and supportive as well as response promptly.
August 1, 2025
Unprompted review
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