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HERNEST Reviews 812

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TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like consoles, headboards, and sideboards are beautiful, sturdy, and well-made, often exceeding expectations. Many people are impressed with the fast and efficient delivery service, with items arriving quickly and often well-packaged, sometimes even fully assembled. The customer service is also highly regarded, with reviewers highlighting helpful and responsive specialists who assist with orders and resolve issues effectively. However, some people experienced issues with delivery, including recorded calls, items left in the street without notification, or delays. A few customers also noted minor product imperfections such as scratches, chips, missing parts, or doors that did not close properly, and some found the dimensions or colors to be different from what was expected online.

What people talk about most

Product

People report positive experiences with products, frequently praising the quality, design, and overall... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the style,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness,... See more

Order

Consumers find the ordering process to be positive, highlighting its efficiency and ease, even for large... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hadn't heard of this company but came across it looking for a TV console. The shipping was fast, quality of the console is excellent and the whole process was easy. Definitely worth a look when search... See more

Rated 5 out of 5 stars

It’s a beautiful piece, a little darker than I expected, but nonetheless looks gorgeous. Great way to revive my small entryway. My husband used a drill to put together. It took him about 15 minutes fr... See more

Rated 5 out of 5 stars

The gentlemen that provided the white glove service were great. They put everything together in a timely manner and were very careful. Our new headboard is perfect. The only odd thing that happened wa... See more

Rated 5 out of 5 stars

I had a great experience with the Thorsten 72" Oval Dining Table from start to finish. The tabletop arrived the day after I placed the order, and the delivery was excellent, the driver brought it ins... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store
  5. Furniture Maker
  6. Living Room Furniture Store

About HERNEST

Written by the company

Designed to be loved. Built to be lived with.


HERNEST is a modern home brand crafted for real life. We create thoughtfully designed furniture with enduring quality, honest materials, and a look that feels at home in everyday living. At HERNEST, we don’t design for showroom perfection. We craft furniture for homes that are truly lived in.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

812 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everything about my experience ordering…

Everything about my experience ordering from Hernest was lovely. The vanity I ordered is stunning and gives the high end look I was hoping for in our bathroom. The quality is great, and the shipping experience was phenomenal. Customer service here was top notch. Highly recommend!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

84" media center

84" media center - item looks great - the handles were missing and Hernest was right on it and got me the correct handles in quick time. Delivery was easy, efficient and clean - Highly recommend

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The lamp is pure midcentury modern and…

The lamp is pure midcentury modern and I've tested it's placement in two areas of my house. It's fits in either just right. Staff and responsiveness are both as one would hope and expect. Go buy a lamp

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality and Easy Purchasing

Easy purchase, I was a little leery about buying online, but the quality is so nice and sturdy. Loved that it was already put together, shipping was fast, and it was well packaged, so nothing was damaged. I was highly impressed. DO NOT hesitate to purchase!!!!

May 5, 2026
Rated 5 out of 5 stars

We purchased a dining room table from…

We purchased a dining room table from Hernest and the quality of the product was incredible and the customer service was second-to-none! We could not be happier and will definitely purchase from them again!

May 8, 2026
Unprompted review

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