hershesons.com Reviews 123

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Hereshons Zhoosh Foam was promoted as a product that gave your hair lift and made it look fuller. What a load of rubbish. My hair looks limp after using it. In fact it has no body at all, I paid d... See more

Rated 3 out of 5 stars

Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for th... See more

Company replied

Rated 1 out of 5 stars

We ordered a French Shellac at their Belgravia store. It took the lady more than 2 hours to complete (we were promised 1.5h), it was over priced and they could not deliver a standard French Shellac. S... See more

Company replied

Rated 5 out of 5 stars

I am really suprised to read the last few reviews because I totally love Zhoosh foam. I am a mature woman with thinning hair and I cannot believe the difference it has made. My hair looks thicker an... See more

Company replied

Company details

  1. Hair Product Store

Written by the company

We’re a straight-talking hair brand on a mission to make getting Great Hair simple, easy and fun–no matter who you are. We rip up the rulebook and whistleblow on jargon. Then create game-changing spaces and pioneering products that transform your hair routine for life. We’re not just another hair brand. We’re a whole new beauty movement.


Contact info

2.2

Poor

TrustScore 2 out of 5

123 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

The Mousse is a great product for extra…

The Mousse is a great product for extra Oomph in a blow dry BUT the Everything cream is a one way ticket to super-greasy hair for fine hair.
The sad thing is I believed the hype!
Do you offer a money back guarantee?

May 9, 2022
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Reply from hershesons.com

Hi Lisa,

Thanks for taking the time to leave a review. We're pleased you love the Zhoosh Foam!

Unfortunately we don't offer a money-back guarantee. For finer hair, we recommend using just 1-2 pumps of the cream and rub it into your hands until it's almost disappeared before applying to your hair. Please also only use on mid-lengths to ends and avoid the roots.

Hershesons x

Rated 5 out of 5 stars

Excellent service

Prompt and efficient service once again.

May 2, 2022
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Reply from hershesons.com

Thank you for the excellent review, Karen!

Rated 5 out of 5 stars

I love both the cream and mousse…

I love both the cream and mousse products!
This last order was a gift to my friend for her to try. I'm sure she'll be re-ordering.
Thank you.

May 1, 2022
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Reply from hershesons.com

Hi Barbara, thank you for taking the time to leave us this review. We're so pleased you love the AEC and Zhoosh! Hershesons x

Rated 5 out of 5 stars

The everything cream is lovely and…

The everything cream is lovely and smells gorgeous, the foam is nice but not as much hold as I need for my ultra straight hair

May 1, 2022
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Reply from hershesons.com

Hi Pam, thank you for taking the time to leave us this review. We're so pleased you love the AEC! We'd recommend building up Zhoosh Foam as you apply it - perhaps apply twice and again throughout the day for hair with little texture. Hershesons x

Rated 5 out of 5 stars

Used the Almost Anything Cream for the…

Used the Almost Anything Cream for the first time today on wet hair. I have quite fine hair and it made my blow dry easier with no stray bits when finished.

May 1, 2022
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Reply from hershesons.com

Hi Pauline, thank you for taking the time to leave us this review. We're so pleased you love the AEC! Hershesons x

Rated 1 out of 5 stars

Awful products and shocking customer service

This company has no idea at to what constitutes a good customer experience
Bunch of con artists selling rubbish products and conning you into subscriptions that you cannot get out of. Avoid like the plague!
Further to your reply, these were bought by my wife who inadvertently clicked the wrong button to find that there was no way out of it despite hating the product and zero empathy or understanding from you despite numerous emails. You could easily have cancelled and removed the 10% discount. Very poor customer service experience!

April 15, 2022
Unprompted review
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Reply from hershesons.com

Hi Ian,

Thank you for taking the time to leave this review. Unfortunately we don't have any records of you in our database and we have not received a response from you when we requested more information about your order. We cannot find any emails from you, either.

Our subscription service is optional and you can clearly select 'one-time purchase' or 'subscription' when adding a product to your basket. As per the clear T&Cs, subscriptions can only be cancelled after 3 charges.

If you have any further information regarding your experience, please get in touch with support@hershesons.com so that we can investigate and help.

Hershesons x

Rated 5 out of 5 stars

Hershesons products

I find the all in one cream excellent. The whoosh foam is much better if you use just a little. As it really does make it fat. As I have shorter hair I don't want it bouffant lol. It’s excellent products though. And I would def buy the all in one cream

April 10, 2022
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Reply from hershesons.com

Thank you for the great review, Christine! We're so pleased to hear you love our products. Hershesons x

Rated 3 out of 5 stars

Customer Service needed

Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for the foaming makes me wary if buying this product. Would it not be a good idea to offer a trial/travel size can so customers can try without so much financial outlay?? All the videos I've seen use models with either mid length or long hair. Myself & many have short spiky/pixie hair so how about including this type of hair in your videos?

March 27, 2022
Unprompted review
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Reply from hershesons.com

Hi Pauline, thank you for taking the time to leave a review.

To contact customer support, please email support@hershesons.com or message us on any of our social media channels.

We are aware of the mixed reviews for our Zhoosh Foam. This is due to an issue with one batch earlier this year which meant that the formulation wasn't mixing properly, resulting in a liquid-like formula. We have since sent replacements to all cases of this that we are aware of and have received positive feedback following these replacements.

Regarding our video content, thank you for your feedback and we will take this on board. Zhoosh Foam would certainly be beneficial to a pixie hair cut - it will add texture/grit and hold.

Unfortunately we don't offer free samples but we often run promotions and offers - please subscribe to our emails at the bottom of our website to keep up to date with these!

Hershesons x

Rated 1 out of 5 stars

Nothing "Zhoosh" about it. My hair was left as flat as a pancake.

I purchased the Zhoosh foam, expecting amazing things...but the expectations fell as flat as my hair did. Having seen videos and reviews for this much-hyped-about product, I was anticipating wow-worthy, Hollywood-style volume...but what I got was flat, lank roots that I may as well have styled with Tre Semme volumizing mousse (which does an infinitely better job). I followed the instructions very carefully, on multiple occasions, but still my hair ended up looking as flat as a pancake. The foam also has a very runny consistency, despite my shaking the can before use.

As for the delivery of the product...as many have mentioned on here, Zhoosh have a bizarre sales model that means you could be waiting up to eight weeks (as I did) to receive your product. The company do highlight that this strange stipulation is stated in their Ts & Cs, but let's be honest: who reads the small print? It should be stated explicitly on the purchase page, in big bold wording, or maybe in the form of a pop-up before customers proceed to purchase. Very misleading and sneaky, and not at all transparent - as evidenced by the fact so many customers on Trustpilot were unaware that this was a condition of purchase.

March 16, 2022
Unprompted review
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Reply from hershesons.com

Hi there,

Thank you for taking the time to leave a review. We're so sorry that your experience didn't live up to your expectations.

You mention that the consistency was very runny - we are aware of an issue with a certain batch of the Zhoosh Foam, whereby the ingredients haven't mixed together. Please could you get in touch with us at support@hershesons.com with your order number so that we can investigate and send out a replacement. The consistency should be a dry foam which expands in your hand once dispensed.

Regarding delivery - our standard UK delivery is 3-5 days. If you ordered between August and October last year, the product was on pre-order and customers who pre-ordered were notified of the expected delivery date.

Hershesons x

Rated 4 out of 5 stars

This really is a versatile product and…

This really is a versatile product and very effective..it has controlled my unruly, wavy hair and I can now wear it straight if I wish! Equally it controls wisps snd fly aways.
It would be even better if it had a lovely smell. It doesn't smell of anything to my nose

March 14, 2022
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Reply from hershesons.com

Hi Lisa,

Thanks so much for taking the time to leave this review - we're pleased you loved your product!

Hershesons x

Rated 1 out of 5 stars

dreadful products, even worse company

dreadful products, even worse company!
Absolutely shocking company to deal with. They con you into a subscription (with no discount incidentally) and then make it extremely difficult to cancel. What makes it even more galling is that their products are dreadful.
Their response is laughable! I offered to forgo the 10% discount and cancel subscription as product was rubbish and I hadn’t realised I had requested subscription rather than a one-off. Awful company with no idea about customer service/satisfaction

March 5, 2022
Unprompted review
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Reply from hershesons.com

Hi Mary,

Thank you for taking the time to leave a review regarding your experience.

If you have experienced any specific issues with your product(s), please contact us at support@hershesons.com so that we can make amends and send a replacement if it is faulty.

We offer subscriptions for our Almost Everything Cream and Zhoosh Foam - as well as one-time purchases. If you subscribe, you save 10%, but as per our T&Cs upon subscription, you can only cancel your subscription after 3 charges, because the product is discounted.

Hershesons x

Rated 1 out of 5 stars

Used this as dry shampoo but it wasn’t a dry mousse as stated

Used this as dry shampoo annoyingly they make the stuff look dry but it isn’t it ruined my hairstyle and I had to redo it
They do say get your hair to last an extra day or for volumising your hair
My hair was flat to my head I blow dried it again but didn’t create any height
I have yet to use on clean hair or wet hair but didn’t see any wow volume and bought this to be able to use a dry shampoo without leaving grey hues in my hair.
Very disappointed
It might work for another use but wouldn’t hold my breath it’s a shame I was really looking forward to this product

March 1, 2022
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Reply from hershesons.com

Hi Mrs Mitchell,

Hi there,

Thank you for taking the time to leave a review. We're so sorry that your experience didn't live up to your expectations.

You mention that the consistency wasn't a dry mousse - we are aware of an issue with a certain batch of the Zhoosh Foam, whereby the ingredients haven't mixed together. Please could you get in touch with us at support@hershesons.com with your order number so that we can investigate and send out a replacement. The consistency should be a dry foam which expands in your hand once dispensed.

Hershesons x

Rated 5 out of 5 stars

Excellent customer service

Update- wonderful customer service and if products used correctly really great results x

March 1, 2022
Unprompted review
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Reply from hershesons.com

Thank you for taking the time to leave a review. We're so pleased to hear that you're happy with your experience! Hershesons x

Rated 1 out of 5 stars

Although customer service were…

Although customer service were perfectly pleasant and polite, I was told the faulty mechanism on both the Zhoosh and Almost anything Cream returned to them were working perfectly. I was not offered a replacement nor a refund. I’m not stupid, I know how to use a pump/spray. Please don’t waste your time and money. Probably good products, I shall never know however. This company has left me out of pocket, and I’m furious. I note I’m not the first to complain of this fault.

January 19, 2022
Unprompted review
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Reply from hershesons.com

Hi Diana,

Thank you for taking the time to leave a review about your experience with us.

Your products were returned to us and tested by our returns department. It was found that the Zhoosh Foam was working as it should be without any faults, and the product was almost empty so it could not be refunded.

The Almost Everything Cream was found to have a small amount of dried product in the end of the pump (perhaps because the lid had been left off) but once removed, this product was also working as it should be.

I apologise that it was not the outcome you had hoped for, however our process was in line with that outlined in our returns policy.

Hershesons x

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