Hertz - Albany - Albany International Airport (ALB) Reviews 

The pick up and overall vehicle were fine. The interior could have used a cleaning. Finger prints and smudges all over the windows and garbage left in backseat cup holders, but really no big deal. The biggest down side was the return. They were extremely over crowded and there was only one person it appeared to be checking in rentals but no staff directing any one on what the process was, where to go, what to do. The gentleman checking in vehicles finally told us we could just leave the keys in the car and go. This was at 11:30am. I was later charged for an extra day because they were late processing the vehicle. Attempted to reach out to customer service to address this and was either filtered through numerous automated systems or when I actually got a person was redirected. I finally have up. I also find it slightly off putting that they wanted to charge $5 daily to put my spouse on the vehicle when most companies consider that complementary. This wasn’t my favorite rental experience.

Its always the staff!!!!
I am extremely frustrated with my recent rental experience. I booked a Manager’s Special expecting a better vehicle, but was given a Nissan Altima, which I could have booked for about $20 less.

This has become a recurring issue where staff claim better vehicles are unavailable, even when there appear to be vehicles available. As a Five Star member close to President’s Circle, I was also disappointed to be asked to pay an additional $20 for an upgrade when I requested a complimentary upgrade.

I do not have the time to repeatedly argue with staff at the rental counter. I expect Hertz to provide the service and value associated with its loyalty program.

I had previously filed a complaint and was promised compensation in Hertz Rewards Points, but I have received neither the points nor any meaningful follow-up.

Please review this matter and provide an appropriate resolution. I would appreciate Hertz taking this concern seriously rather than simply referring me back to the rental location.

Easy check-in, nice clean car, easy return.

Car ready on time and ready to go

Great vehicle; smooth drop off and pick up. Very reasonable price

Your representative waited until almost 2 am for my flight to arrive

There was a long line at the counter and after waiting 45 minutes to get to the counter, the attendant said you can go directly to the pick up area. He said ther was a sign that stated gold member can bypass the line but I didn’t see it. After walking down we had to wait ~30 minutes for our car. Upon returning we dropped the car off and the attendant said we’re good to go. When I got home I noticed the car wasn’t checked until an hour later which caused an extra fee. No way to challenge it as I didn’t see the charge until later. Disappointment

Rodrigo was super professional and answered all of our questions and issues quickly and expeditiously.

Easy pickup and check-out. The car was excellent.

Excellent , it has been fast efficient for both check in, get car and drop off with nice car

Overall, we had a good experience. The first vehicle was a Subaru Forrester and we really enjoyed it, but unfortunately there was a slow leak in one of the tires and we had to bring it back to the Albany airport. We waited for about a half an hour, and were given a Jeep grand Cherokee, which was a bit big for us, but not too bad. Everything else was good.

The car was available when I arrived and I was checked out quickly. The return was simple and fast. I couldn't ask for more.

Flight was delayed but Hertz was ready to check out a vehicle to me. It was not the vehicle I had requested (a Volvo SUV), but it was a Mercedes SUV. Unfortunately, the parking garage was so dark that I could not figure out how to shift the transmission in the Mercedes for about 10 minutes. I recommend that Hertz staff become familiar with the vehicles that they are offering for rental and provide guidance to renters, especially if the technology in the vehicle is not commonplace.

Organized and quick access to car

The car was not cleaned prior to delivery. There was sand in the carpet (front and rear), there were several bugs on the windshield and the front of the car. It was clear the previous renters used the car for a family vacation.

Quick service. Everything ready and waiting. Short walk to the car.

Wasn’t aware that Gold member don’t have to check in the counter and simply go to the parking lot to collect the car. I spent 15-20mins waiting at the counter without knowing this privilege. Would be great to know ahead of time

I specifically booked a premium sedan because, after travelling for nearly 10 hours a day, I wanted the comfort and ease of driving a smaller premium sedan rather than having to drive an SUV. Unfortunately, I was given an SUV instead, which was not the vehicle I booked and completely defeated the reason I chose the premium sedan category in the first place.

I dropped off my car at 10:30am and they didn't check it in until 1:00pm and charged me 2 extra hours. I had to call customer service to get this mess straightened out and make a refund to my card. Also, when I went to pick up my car, there was only one person working in the garage/checking people in and I had to wait 25 minutes to get my car. The attendant asked me if I wanted a Nissan or a Hyundai, and they gave me a Kia that smelled like smoke. As a Hertz Gold Member, I was extremely disappointed.