Hertz - Allentown - Lehigh Valley International Airport (ABE) Reviews 

An Absolutely Disastrous Experience with Hertz

Our nightmare began approximately 20 minutes after leaving the airport when our rental car broke down around 12:30 a.m. What followed was more than an eight-hour ordeal. Hertz Emergency Roadside Service was painfully slow, and the vehicle was not picked up until approximately 8:30 a.m. Despite being directed to another airport 30 minutes away, we were told no replacement vehicles were available there either.

My family was left awake and out in the cold throughout the night, dealing with delayed assistance, a rude and disrespectful Hertz counter representative, and a manager at Newark Airport who refused to speak with us. The lack of customer service and basic accountability was unacceptable.

Unfortunately, the experience only got worse after we returned home. After considerable effort to speak with Customer Relations (a nearly impossible task) I was finally able just to obtain a Customer Relations email address. I submitted a detailed account of the incident, including times and names. My request was straightforward: reimbursement for the hotel night we paid for but could not use because of this ordeal, along with the parking fee associated with the breakdown (receipts were submitted as well).

Hertz Customer Relations responded with generic platitudes, stated they could not process monetary compensation, and offered 1,900 loyalty points “as a gesture of our concern.” After more than 20 years as a Gold and President’s Circle member, I found this response insulting and completely inadequate given the circumstances.

I understand that unexpected problems can happen. What distinguishes a good company from a bad one is how it treats its customers when things go wrong. Hertz failed at every level—from roadside assistance and airport customer service to management and, ultimately, Customer Relations. Rather than taking responsibility and making a reasonable effort to address the financial impact of its failure, Hertz offered a token gesture that did nothing to resolve the issue.

After more than two decades of loyalty, this experience and Hertz’s response have cost them a customer. I will never rent from Hertz again.

Pre reserved and paid for rental prior to my trip. Everything from pick up to return went like clockwork. There were no discrepencies in the payments. The vehical was what I expected. Made the entire experience flawless.

Car had bad wheel bearing. Needed to return it to counter. Never a smooth method to swap cars, needed to drive all the way back to the lot and put back in regular spot for some other poor fool to drive. Wasted a fair bit of time on both ends. Upon return there was no attendant outside at 8 am and cars piled up. I needed to put my return in a regular spot.

Quick, Easy and the Car was Like New Clean.

I had an issue with my rental the backup camera stop working as well as the Apple CarPlay also I called hertz the customer service over seas they are very rude and unprofessional I spoke to Ivan and he was not helpful. Emergency roadside service was great but the hertz in Cleveland airport said they had a car for me to exchange I get there they tell me no even though emergency roadside service confirmed with me made me waste time and money driving to the airport for nothing I have a case number 36467177

The customer service was excellent. The car itself was a piece of junk. Mirror practically falling off in drivers side. Car out of alignment and shook on the long highway trip had to take. Car was dirty and smelled old. It had a rough 65,000 miles on it and you could tell!

Price through AAA was great!!
Started out disappointing.
I was scheduled to pick up a Nissan Rogue, only to find out at the counter they want to give me a Chevy Blazer. They tried to tell me that it was an upgrade. Definitely Not!
They finally came back with a Hyundai Tucson. MPG wasn’t equal to the Rogue, but not a bad substitute. That was the negative.
Car was great! Drove to the Badlands and Yellowstone from PA. Smooth trip, decent gas mileage, and helpful service when a light went on on the dashboard. 1 phone call and it was solved. Good Experience!

Everything went well but I think more US made vehicles need to be available.

I returned my rental five hours before it was due. Hertz did not recognize it and I ended up being charged $600 instead of $276 because of their mistake. The office at the return location never answered their phone. I called the national line and was told this was fixed. It was not. I am still working to get this sorted, but I have spent hours of time that I don’t have doing this already. This is disappointing.

I had no idea when booking that there was a place to accept or decline the PlatePass thing. I got charged $30 per day for $115.96 total for 2 trips on a toll road that should have cost about $19 total. I booked another trip through Hertz and that PlatePass option was no where to be found. Hertz owes me a $100 REFUND!

So when I got to the counter my car was already assigned printed and waiting, I was given the package and quickly left. The probably was getting to the attendant. There was only ONE person for Hertz, Thrifty, and Budget. and it seems none of the folks infront of me were Gold or President so they took long getting their car. If there could be a 2nd person or a separate line for Gold/President or automated vending machine that i scan a code or from the app that dispenses the key...that would be great.

Car and price was good however we had to wait over an hour with a 3 month old infant because our car wasn’t ready as promised.

Charged me $144 for a $5 toll I couldn’t avoid. Real poor company

Counter staff was very friendly & helpful.

Hertz offered a variety of sedans, ranging from compact to full sized. I reserved a full size. On arrival, they told me that had no sedans of any size, forcing me to take an SUV. This borders on fraud. Allowing me to reserve a sedan is just a way of getting me to the counter on the day of my rental, knowing that, at that point, I'll take what they will actually give

Customer service was very poor, did not have the rental ready. When they brought the rental it was filthy with dog hair or cat hair bad aroma. The seat was ripped, the outside was never washed. They gave me the car late. Thankfully the car drove fine and when I returned it the customer service, the service was good and quick.

Everything went smoothly and almost as planned and as expected

The rental itself as fine - I put my pickup time as 10am - went to counter about 30 mins early and agent refused to provide me with my car - said I could only get care at my designated time. All the years I have been renting form Hetz this is a first