First time using the Courtland street location. The service was prompt overall and seamless. I was able to be in and out for pickup within 15 to 20 minutes. The return was very simple as well — s... See more
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The staff is amazing and extremely professional. Everyone is very kind, helpful and knowledgeable regarding all of the vehicles in stock at all times.
The customer service was decent. The vehicles could have been detailed better for pickup.
On June 14, I reserved and PAID for a 12 passenger van. I received a phone call from Hertz at 4:45 pm on June 26, the night before my 9 am pick-up, that the van had been sold and there were no other 1... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
202 Courtland St Ne, 30303, Atlanta, Georgia, United States
- (404) 221-0188
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3.9
Great
8 reviews
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The customer service was decent
The customer service was decent. The vehicles could have been detailed better for pickup.
September 12, 2026
Miles as always was helpful fast and…
Miles as always was helpful fast and efficient with the rental process
September 5, 2026
As Always: A Wonderful Experience
The staff is amazing and extremely professional. Everyone is very kind, helpful and knowledgeable regarding all of the vehicles in stock at all times.
August 29, 2026
Great Experience and will definitely be renting again.
First time using the Courtland street location. The service was prompt overall and seamless. I was able to be in and out for pickup within 15 to 20 minutes. The return was very simple as well — simply parked in the designated space and handed the car rental representative the keys. Got my invoice shortly after.
August 25, 2026
Very passionate
Very passionate
It’s always a pleasure renting here the hospitality is uncanny exceptional service
July 8, 2026
Sold van Girl Scouts has rented
On June 14, I reserved and PAID for a 12 passenger van. I received a phone call from Hertz at 4:45 pm on June 26, the night before my 9 am pick-up, that the van had been sold and there were no other 12 passenger vans available. The representative didn't offer any solutions. I had to beg/demand that we be provided with 2 vehicles for the price I'd already paid for the van and even that couldn't be guaranteed to me until 30 minutes before I was supposed to pick up, which was very stressful to not know if I would have the vehicle I needed the next morning. While this solution worked, it was far from ideal as this was a Girl Scout trip (meaning nearly all the passengers were too young to drive, that we'd used the troop's cookie money to pay for it and didn't have more to spend, that little girls had been planning and looking forward to this trip and I didn't know if we'd have the means to get there). Thankfully, there was another adult willing to drive, but it made parking, gas, logistics more confusing and expensive. It was so unprofessional and inconsiderate on the part of Hertz to not provide the van I had already paid for, especially if there wasn't another vehicle that could accommodate as many people. I will never use Hertz again and will be making sure everyone I know hears what happened.
July 1, 2026
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