Really fast and easy to rent my car especially being member with the gold plus member. However I wasn’t sure why I was added additional fees prior to my receipt that was not shown before and I did fil... See more
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Review summary
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Reviews shaping this summary
The manager of our local Hertz is an asset for Hertz. He is calm and works hard to take care of his customers. No bull, like you can get at enterprise. Our Hackettstown manager gets 5 stars! I gave... See more
Checkin and out was great, the car was really comfortable and got great gas mileage. No additional fee for mileage is a huge plus. My only complaint, compared to other companies, is the lack of flex... See more
They always say they are giving you a better deal and you end up paying more and the car selection is not accurate online vs in person. They always squeeze you into a smaller car and say it’s the one... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8501 Williams Road, 33928, Estero, United States
- 1-800-654-4173
- customerrelations@hertz.com
- www.hertz.com
3.6
Average
21K reviews
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Hasn’t replied to negative reviews
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Ease of picking car up
Ease of picking car up, exiting terminal and quick, easy drop off. Only "negative" was not window wash in car.
July 6, 2026
Easy process
It’s always been so easy too just walk up and get the car and leave. My name is on the board ready to pick out the car. A very smooth and quick transition to leaving the airport
June 28, 2026
Quick and easy pickup and return
Quick and easy pickup and return. Multiple vehicles available on the Gold aisle. Vehicle was clean and in good working order with no issues.
July 7, 2026
Reserved a Nissan rogue or equivalent
Reserved a Nissan rogue or equivalent. Given a Jeep wrangler with horrible fuel economy and a bad ride. Vehicle was at 1/8 tank of gas when rented even though contract stated it was full. Hertz employee stated they had pictures and to bring it back with the same amount of gas as it was at that time. When I returned the vehicle with more gas then when it was rented Hertz tried to charge me over $140 as a fuel charge for a one day rental. Hertz then kept changing the charge on my credit card. Unacceptable performance.
July 4, 2026
The car was avalible
The car was avalible. But I was not given the car that was shown when I book the rental. I would like to get the car that I booked and none else.
July 2, 2026
Turned up at the airport to find the…
Turned up at the airport to find the vehicle we had reserved had been given to another person. Was refused any other vehicle. Staff even refused to give a customer service number.
July 11, 2026
Unprompted review
I have the presidents circle and booked…
I have the presidents circle and booked a suv class but the expectation of a president circle status is that we can pick up the most exclusive selection of vehicles. They only had a couple cars under the presidents and a million cars under reserved boards and claim that they are all assigned to someone else which I’m sure they are not. Presidential status is trash at this point.
July 8, 2026
I was accidentally charged a one-way…
I was accidentally charged a one-way fee for a local rental. The team at Traverse City Airport added a discount to my next rental as compensation.
July 9, 2026
The whole process from boking the car…
The whole process from boking the car till its return was simple and smooth.
July 4, 2026
easy and fast pick up and return
July 8, 2026
Staff was nice but I waited 1/2 hour to…
Staff was nice but I waited 1/2 hour to get my vehicle at a regional airport.
July 8, 2026
I have been with Hertz for decades. Excellent service. But too many emails.
Excellent service and friendly staff
July 8, 2026
Was able to pickup my car and return it…
Was able to pickup my car and return it easily.
A few more choices of of American made vehicles would be appreciated.
July 5, 2026
Disliked that when I really needed to…
Disliked that when I really needed to reach a live person, or do a web site transaction to extend rental, all failed. I spent several hours over 2 days not finding an easy connection to voice my changes, and concerns.
June 29, 2026
Quick service
Everyone was friendly, professional, and informative. The pick-up and drop-off were both very quick and the car provided was perfect!
July 8, 2026
Great experience!!!!
June 28, 2026
The desk was closed when we arrived
The desk was closed when we arrived. You said you’d be open. No phone or online help. Almost 4 hour in the rain.
Then you charged me $250 for external wash. What? No explanation. Over 30 min trying to manage this through chat. No phone support.
Disgusting.
July 8, 2026
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