Hertz - Baltimore - Baltimore/Washington International Thurgood Marshall Airport (BWI) Reviews 

Great car selection and ease of getting it.

Hardly any cars because they were sandblasting the parking lot, so had to take a car that normally wouldn't be in the Gold row let alone the President Circle.

Hertz always gives the best customer service treatment.

Show up at the counter with reservation already made and confirmed, having already uploaded driver's license and credit card and provided all information online and told that I could pick up the car when I show up - but when I show up at the counter there's a line takes about 20 minutes and then I have to resubmit my ID resubmit my credit card and the information that I previously submitted . Then I'm told that the car is outside the door and there is a huge parking lot and there's no Direction as to how the numbering system goes . Yes figured it out after about 7 minutes but this is just Amateur hour. And then wait to be checked out at the gates leaving the parking lot and a line that has about 15 cars because someone in one of the gate houses could not check people out in a timely manner. Terrible training and terrible management. The person at the counter who dealt with me was very professional and nice and kind but she had been put into an impossible

Great overall experience. SImply went to the lot and picked out a vehicle. Had a little trouble at checkout gate with Hertz employee. My card payment was declined. I had to resubmit my form of payment. Overall, the whole experience including the return was simple and painless.

After we were 100 miles from the pick up location we got a flat tire. Getting the flat repaired was easy but at that point we also found out that the rest of the tires were low on air. After the flat was repaired we drove off into the rain and found out that new wiper blades were needed. The oil change needed light also popped up on day 1.

My flight arrived into BWI when the counter was closed. The area would be pressure washed and the Hertz agent at the exit & I could not hear hear each other. I was over charged around $375 & when I called to resolve it I was talking to a representative from a call-center in another country and could not understand half of what the rep was saying. The call took over 30 min and the issue still wasn’t resolved. Traveling can already be stressful & that took my stress level way up. And as of right now I still have an overcharge of about $175. I need help.

Ease of access on arrival.

Great car. Happy with the service.

The staff at Hertz is amazing every time!

In my first experience at BWI, I was not prepared for the new procedures. I* waited in line for 45 minutes only to find out I didn't need to wait in line, as I had already secured the reservation weeks before. Then when I returned the car, the entrance wasn't clear

requested and paid for car was not available and extra expenses were incurred

When I booked my rental it was for a large SUV and when I arrived there were none available I had to choose a smaller SUV at the same rate.

Got car fine. Got a larger car than I had reservations for but paid lower price. Longer delay waiting to get car than I have experienced in the past.

Hertz scam
someone is using you name to scam customer.

Car was clean and worked well. Had no reall issues with this car rental after picking up the car. Booking process was very nice and easy.

The brakes made terrible noises when when. Well adjusted brakes don't do this. The remote neither locked the car nor unlocked the passenger doors. I had to lock the car from the button near the driver's seat, which is generally a bad idea since the fob could be left in the car after doing this.

Easy to find the car and easy to return. The car was a nice car to drive for the month. All staff members that we interacting with were great. We mostly have a find the car and drive experience.

My car was there on arrival and was what I had reserved. Drop off was seamless