The customer service clerk who issued my vehicle helped me when I accidently cancelled my reservations when I was trying to adjust my pickup time to earlier in the day. When I changed the pickup time,... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hertz is all around incredibly difficult to work with. I tried to change my rental drop off location for over an hour and they literally let the phone ring nonstop. I am a presidents circle and gold m... See more
As a regular renter at this location, the staff at BGR are friendly and accommodating. They recognize their premium customers with upgrades and support. Cars are clean and well maintained.... See more
Check in and out was fast and easy, the car was clean, the desk and operations staff were pleasant and cordial
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
299 Godfrey Blvd Suite 7, 04401-3022, Bangor, Maine, United States
- (207) 942-5519
Your Car Rental Deals, News & Offers
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Check in and out was fast and easy
Check in and out was fast and easy, the car was clean, the desk and operations staff were pleasant and cordial
Rental was great
Rental was great. Easy and fast pickup and rental car was just outside the counter. Drop-off was easy.
The Jeep I rented was not that clean in…
The Jeep I rented was not that clean in the inside
Pleasant experience with Hertz
The staff left the key for me when my flight was delayed and it was outside of their working hours
Desk agent was very helpful and process…
Desk agent was very helpful and process from start to finish was smooth.
Decent service
Hertz is simply awful
Hertz is all around incredibly difficult to work with. I tried to change my rental drop off location for over an hour and they literally let the phone ring nonstop. I am a presidents circle and gold member, and when I picked up my car, i was told to go to the back of the line
Quick and easy
Good experience with Hertz
Easy to get to rental, car was what we requested, no problems, good mileage, staff very friendly
Bangor brings the best…
As a regular renter at this location, the staff at BGR are friendly and accommodating. They recognize their premium customers with upgrades and support. Cars are clean and well maintained. Always my first choice returning to Bangor.
Reserving a car online was easy
Reserving a car online was easy. The representative at Bangor Airport was quick and friendly at pick up and return. The car was clean.
The customer service was great
The customer service was great. I was upgraded to a bigger vehicle for free. I will definitely continue to use Hertz. They are the best!
Fast and helpful service at pickup
Fast and helpful service at pickup
Car available and clean and operating well
Easy return
Easy pick up and drop off at airport
Easy pick up and drop off at airport. Mini Van was picked up just outside bag claim. Very convenient!
Great customer service
The customer service clerk who issued my vehicle helped me when I accidently cancelled my reservations when I was trying to adjust my pickup time to earlier in the day. When I changed the pickup time, it jumped the price up from ~$789 to ~$2000. She helped me get the rate corrected. Although I was not able to get the car I had reserved (Maxima), the replacement we liked better (Nissan Kick).
Perfect end to end
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







