Extremely easy pick up and drop off. I saw some reviews about fuel, and I noticed my Nissan Kicks had a lagging fuel gauge on the driver's screen as well. I was down 3 bars and it took about 3-5 m... See more
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Birmingham, AL is a very small airport but we had to wait over an HOUR for someone to “bring more cars down.” There were a number of us waiting, who had all made reservations online! If they knew we a... See more
Great experience with Hertz Rental Car. The staff was friendly, the pickup and return were quick, and the car was spotless and reliable. Smooth, easy process from start to finish. I’d definitely rent... See more
Vehicle was dirty inside and out. Service required lite was on from the time I started it until my return. Windshield washer reservoir was empty.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
5900 Messer Airport Hwy, 35212, Birmingham, Alabama, United States
- (205) 591-6090
Your Car Rental Deals, News & Offers
4.1
Great
54 reviews
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Great customer service from puck up to…
Great customer service from puck up to drop off.
October 22, 2026
Easy to get to return lanes
October 14, 2026
Vehicle was dirty inside and out
Vehicle was dirty inside and out. Service required lite was on from the time I started it until my return. Windshield washer reservoir was empty.
October 19, 2026
Great, Quick and easy and Very friendly,
Great Service it was quick and painless we were in and out in Mins.
October 12, 2026
the people are always great at this…
the people are always great at this location very nice and have it together when i get there they have me ready to go.
October 12, 2026
Smooth Experience
Great experience with Hertz Rental Car. The staff was friendly, the pickup and return were quick, and the car was spotless and reliable. Smooth, easy process from start to finish. I’d definitely rent from Hertz again.
October 4, 2026
I experienced an issue where
I experienced an issue where, at one point during my rental, none of the sensors were working, and I had to drive approximately 800 miles without cruise control or lane assist. This made the journey quite inconvenient and concerning.
At the pickup location, I asked the staff if I could switch to another vehicle, as I could see that other cars were available. However, my request was refused, and one of the staff members was quite rude in the way she handled the situation.
As a loyal Hertz customer, I was disappointed with this experience. I would appreciate it if you could review my case and consider offering a partial refund or other compensation for the inconvenience. I hope Hertz values my continued loyalty and can help resolve this matter fairly.
Thank you for your time and consideration.
October 7, 2026
The vehicle was guaranteed
The vehicle was guaranteed. However, when I arrived there wasn’t any available. I had to settle on a dirty vehicle without gas.
October 5, 2026
Wrong car from what I reserved
Wrong car from what I reserved, and was basically told me too bad, this is all we have. I don’t think I’ll keep using Hertz.
October 3, 2026
Was quick and easy with a reliable,
Was quick and easy with a reliable,
Clean car, would rent Hertz again for the comfort and continence
September 27, 2026
Speedy process great customer service…
Speedy process great customer service and great vehicle always a pleasure using Hertz
October 1, 2026
The second car was great and the…
The second car was great and the service is top notch but the first car they game me smelled like someone had smoked in it for years.
September 30, 2026
Ease of rental car pick-up and return.
September 29, 2026
Gal that checked me in was great.
September 22, 2026
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