Hertz Reviews 

Staff was very friendly and accommodating

Worth experience ever. Didn’t have a car I reserved and fully prepaid o er a month ago. Was asked to waits for at least an hour to see if the car will become available but absolutely no guarantee. Manger on premises impossible to reach. All to customer care didn’t resolved the problem. Asked to get a different car (smaller car) and adjust the rate, answer was hard NO. Absolutely waste of time and money.

My car was damaged upon receipt. When I returned the car Hertz tried to blame me for the damage and begin a claim with my insurance even though the damage could be seen in their initial photos taken at pick up. This was incredibly stressful and completely unnecessary. They should have done their due diligence before placing blame on their customer, especially considering only even had the car for two hours. It took almost 2 weeks to resolve.

Nice vehicle. Need more help with electronics in car. Still wondering what the extra charge on our credit card is for the day after we turned in nissan rouge. Please respond.

due to the holidays, I decide to rent a car at the last minute they was out of cars, but they called around to see who had a car for me to make sure that I was able to have Transporation for the holidays. I’m very grateful.

We had a great experience renting the WV SUV from Hertz!! The booking online was very user friendly. Then went in and out of the office with very little time involved. The gentleman that helped us was polite and very efficient, both at the office and pulling the car out to the front for us. The car was a good selection, spacious, comfortable to drive and dependable. When needed, will go again, to Hert, to rent a car.

I typically rent with Enterprise, but I had a credit through my credit card that could be used with Hertz, so I decided to give them a try. Unfortunately, my first experience wasn't a great one.

When I arrived for my 10:00 a.m. reservation, no one greeted me. After about 5–10 minutes, a woman came out from the back and explained that she was the only employee there. The representative who ultimately helped me was friendly and professional, but I didn't receive my vehicle until around 10:30 a.m., which is much longer than I've experienced with other rental companies.

When I went outside to inspect the car, I was disappointed to find it had numerous scratches and dents, especially for a vehicle that was only about a year old. The interior also wasn't very clean—the seats had noticeable stains, and the car looked like it hadn't been thoroughly prepared for the next customer. I was already running behind, so I accepted the vehicle as it was.

Before leaving, I noticed the fuel level on my rental agreement was higher than the actual fuel level in the car. I had to go back inside to have the paperwork corrected so I wouldn't be charged for gas I never received.

On a positive note, the return process was quick and easy, and the car itself drove well without any issues. However, the delayed pickup, the condition of the vehicle, and the fuel discrepancy made for a disappointing first impression. While I appreciated the kindness of the employee who assisted me, I don't think I'll be choosing Hertz again in the future.

it was all great the guy was super attentive and even brought our car to us. I really appreacite him.

Car was clean, process, pick up, droping car to airport were so easy. I like the Hertz.

Although I had a 11:30AM pick-up time, I had to wait at the unattended counter for approximately 30 mins before the agent appeared to give me my rental

Wrong car. Wrong size. Wrong brand. Had to install the kids seat by myself all though we booked 1,5 month before arrival.
Made the booking from booking.com. Choose the insurance, but the local office almost forced us to take their insurance as well.

The staff were both unprofessional and sloppy. Both with the pre-booking and the way they treated us. Nothing was prepared.

I was supposed to be refunded the incorrectly charged $400 fee which was confirmed by the rep over the phone yet I’m still here waiting for the resolution.

using my corporate account is super easy. pick a car and drive away. only encountered friendly staff at pretty good selection at LAX

On hold for nearly 30 minutes. It's no wonder I don't use Hertz anymore. Website is terrible; can't access profile.

Our card was charged for personal accident insurance despite us declining any optional insurance when we collected the car at Atlanta airport. Still waiting one month later for any meaningful response from Hertz US.

Friendly customer service and easy experience.

BS fees , over charging. Just look at their scandals & terrible reviews online. Im done with them!

We booked via easyjet and paid up apart from car seats / extra driver.
HERTZ then charged us again and took another full payment from us and nearly £250 for “fuel deposit”.

We were told we would get a refund back for this but instrad have been charged another £290

Do not recommend Hertz at all, they have taken over £1000 from us