Car smelled like smoke. Also would like access to 1 receipt of all charges rather than broken up into different statements of charges
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See what reviewers are saying
we had a great experience with this particular hertz. We came a little bit late to our appointment but he stayed to accommodate us and we’re very grateful for that. Would definitely come back specific... See more
Pick up and drop off were super easy. Only thing I would say is that the office is closed from 12-1pm, which isn't publicized when arranging for pickup. Luckily, I called and found out they were close... See more
everything was good !
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4525 O'hara Suite A, 94513, Brentwood, California, United States
- (925) 513-8253
Your Car Rental Deals, News & Offers
4.3
Excellent
14 reviews
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Ease of checking in an out
Ease of checking in an out. Customer service of the representative
October 13, 2026
Easy process to rent car
October 6, 2026
we had a great experience with this…
we had a great experience with this particular hertz. We came a little bit late to our appointment but he stayed to accommodate us and we’re very grateful for that. Would definitely come back specifically here because of their service. The one that helped us was a Filipino guy. And even when we forgot something in the car he was helpful to help us find it. Five out of five!
September 30, 2026
Professional and courteous service
Professional and courteous service. Price was just as I expected. And the car was available as expected.
October 6, 2026
Pick up and drop off were super easy
Pick up and drop off were super easy. Only thing I would say is that the office is closed from 12-1pm, which isn't publicized when arranging for pickup. Luckily, I called and found out they were closed during that time. But everyone was very professional and friendly and the car was perfect.
October 1, 2026
everything was good !
August 29, 2026
Philip always provides prompt service…
Philip always provides prompt service with a smile
September 25, 2026
Car smelled like smoke
Car smelled like smoke.
Also would like access to 1 receipt of all charges rather than broken up into different statements of charges
September 22, 2026
Always a pleasant experience
Car was ready, clean, and ready to go when I got there. Folks there at the Brentwood, CA facility are always friendly and professional.
September 19, 2026
They always treat me well…
They always treat me well and do their best to accommodate me for the type of car I need. A joy to do business with.
September 15, 2026
As always a great experience at…
As always I had a great experience at my local Brentwood Hertz on O’Hara. Friendly, Fast efficient service. Always very helpful and the car provided always exactly what I need.
September 7, 2026
The staff and service was great!
The staff and service was great! The car was new and clean. My one complaint is the car smelled strongly of marijuana smoke. I hope the people that smoke in these cars are heavily fined because the smell permanently damages the appeal of a vehicle and is unpleasant to individuals who find the smell of drugs offensive.
July 4, 2026
The Hertz agent-Philip.
The Hertz agent , Philip in Brentwood, CA, was very welcoming and made the process very easy.
June 30, 2026
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