I really appreciate the staff holding my car for me, even though I was three hours late picking it up. Thank you for your understanding, patience, and excellent customer service. It was greatly apprec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
didn't have the vehicle I reserved then when I got there. did the check in and didn't say anything about that, just did the normal check in. only when we went out to get the vehicle they told me. they... See more
Great gas milage and reliable. Van could of been cleaner when i picked up, was cleaner when i took it back!
No hassles picking up or dropping off the rental.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1451 S Green St, 46112, Brownsburg, Indiana, United States
- (317) 286-3680
Your Car Rental Deals, News & Offers
3.7
Average
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No hassles picking up or dropping off…
No hassles picking up or dropping off the rental.
September 22, 2026
Great gas milage and reliable
Great gas milage and reliable. Van could of been cleaner when i picked up, was cleaner when i took it back!
September 15, 2026
NEVER AGAIN
didn't have the vehicle I reserved then when I got there. did the check in and didn't say anything about that, just did the normal check in. only when we went out to get the vehicle they told me. they wanted me to take a jeep liberty that the road noise from the ties drowned out the radio. I drove it a few miles and took it back in less than half hour and got charged a full day rental fee and was told because I drove it off the lot.
August 28, 2026
Great staff with friendly customer service
I really appreciate the staff holding my car for me, even though I was three hours late picking it up. Thank you for your understanding, patience, and excellent customer service. It was greatly appreciated!
August 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.