Hertz - Buffalo - Buffalo Niagara International Airport (BUF) Reviews 

Was charged 12.94 for fuel and service. The vehicle was returned full however there is no one there to verify. I have no way of proving it was picked up with a full tank other than trusting the gauge. I returned it and the gauge showed full. Vehicle was refueled within a mile of the airport. Ai customer support is impersonal and useless.

Unfairly charged me without confirming. Long lines.

Counter service was excellent car was clean but engine light was on for overdue oil change. Return process was simple. Overall good experience

Normally, I always choose Hertz because as a gold member, I could skip the line. Now, at the Buffalo NY airport location, it is not available. I will likely change rental companies in the future unless this is restored. Is there a reason it was removed?

Staff was great, car selection meets all my needs, I don't even mind that there is no president's circle where I can walk up and pick my own car. The only thing I really do wish would change is to make this a 24-hour location. I'm typically traveling from the West Coast when I come here, and I always have to fly out earlier than I want to because the afternoon flights won't get me into Buffalo until 1:30 am meaning I can't get a rental until 6 am. When traveling for work I try to maximize my time at home with the family, so it is not ideal to have to leave in an early morning flight the day before I need to be in Buffalo because the afternoon flight can't get me there before the car rental place closes.

Booked, paid and confirmed for a specific vehicle. However at the counter the guy said it’s not available and forced us to pay more for higher class vehicle. Sneaked in other extra charges which i had already declined during online booking. He was like having a “take it or move away” attitude. However I’m happy with am the other aspects.

I fly into Buffalo once every couple of weeks. The people are always great but when the Gold isnt open in the garage it puts alot of strain on the staff as the line can get long and there is usually only 2 customer service people on duty and they are servicing multiple company's. If Buffalo had a Gold board it'd reduce the line by eliminating those people who are regulars and only need keys and a car from those who actually need help. This would be a win for the staff as well as your best customers.

The people moving the rental cars in the lot were driving, like absolute maniacs, and almost hit me multiple times. Additionally the lack of upgrade was a negative if I have top status, I should be getting upgrades.

I have already raised a ticket and submit the online form and waiting for a response from Hertz team

The car itself was fine, except for two tires that were grossly overinflated (44 psi, when they should have been 33) and a big pine tar smudge on the window.

Gold booth open and efficient. Pleasant staff.

They did not have the SUV I ordered available so gave me an enormous Ford Bronco... price was outrageous!

Great crew car was perfect for what we needed

Wrong suv was given. My luggage did not fit. Too high for elderly passenger who nearly fell trying to get inside. A pile of garbage was stacked up behind the suv blocking one side to load luggage. Spoke to the customer service agent who didn’t care. Said that’s all we have and refused to look in the computer. Person next to us got there’s changed (same rental size) and was allowed to select from 10 available vehicles. I tried calling the next day about changing but told the same thing. I asked if I could change at another location and was told no.

I rented a vehicle from this location for four days. I received a receipt 6 days later with them charging me for 10 days and a late fee. I immediately called the location and no one answers. I called the main customer service number and no action has been taken. For 6 days, they didn't process my return and then charged me for their laziness and incompetence. I'm still trying to get resolution on this. Fraud, plain and simple.

This location has been in poor condition for years.

When we arrived after midnight, someone was waiting for us at the counter even though they closed earlier. Unfortunately, the only cars available were GIANT. I usually request a small SUV but wound up with the extra large Suburban. Having trouble parking it at our nearby hotel, we opted to return for an smaller vehicle the next morning. The crew was gracious and helpful and had us in and out in less than 20 minutes with a much smaller Jeep. Thank you!