Very helpful and quick customer service at the front desk. Hertz agent, Michael did a great job with providing an immediate replacement car during my rental. He also made sure all the process from pic... See more
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The customer service was friendly and quick. The car functioned well. The return was seamless and quick. Receipt was received the same day the vehicle was returned.
I've rented cars from other places. They typically do a walk around the car with you before you drive off and when you return. Hertz did not do this. They didn't even acknowledge that I'd returned the... See more
The Carmel Hertz branch on Guilford is a joke! Avoid if you can. Gave me a completely different class of vehicle than what was reserved - tried to say it was an upgrade (Don't think getting a Jeep v... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1441 S Guilford Rd, 46032, Carmel, Indiana, United States
- (317) 587-1640
Your Car Rental Deals, News & Offers
3.2
Average
5 reviews
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Great Customer Service
Very helpful and quick customer service at the front desk. Hertz agent, Michael did a great job with providing an immediate replacement car during my rental. He also made sure all the process from picking up the car to giving it back was smooth and fast.
October 12, 2026
The customer service was friendly and…
The customer service was friendly and quick. The car functioned well. The return was seamless and quick. Receipt was received the same day the vehicle was returned.
October 9, 2026
I have asked to be contacted regarding…
I have asked to be contacted regarding my recent hertz experience. No one has made any attempt to communicate. Very disappointing.
September 29, 2026
The Carmel Hertz branch on Guilford is…
The Carmel Hertz branch on Guilford is a joke! Avoid if you can. Gave me a completely different class of vehicle than what was reserved - tried to say it was an upgrade (Don't think getting a Jeep vs. a reserved large luxury sedan is an upgrade). Returned the vehicle and then they called me 2 hours later asking when it will be returned. Ummm...gave the keys to an attendant. That was a little frightening. They then threw on the gas fill-up charge. I left there with a half tank and their pre-inspection showed 4/8 full. I brought it back at 3/4. Trying to get ahold of the branch to dispute is a joke as well!
September 18, 2026
I've rented cars from other places
I've rented cars from other places. They typically do a walk around the car with you before you drive off and when you return. Hertz did not do this. They didn't even acknowledge that I'd returned the vehicle in their system until the next day when I emailed even though I returned it during normal business hours before they closed.
June 29, 2026
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