Hertz - Chicago - Chicago O'Hare International Airport (ORD) Reviews 

Super fast and easy to pick up and drop off.

I like that I could pick up any car I wanted and easy to return

I requested to return the vehicle with a full gas tank, I specifically reminded the exit person at the airport, As i reviewed my invoice i noticed mileage was completely wrong (starting mileage) and i was charged for prepaid gas

Everything was smooth and the counter representative was extremely helpful.

When I returned the vehicle I made sure it was over 77% full. Upon check in, I dropped the car and was told to leave the keys in it. By the time I got to the lounge, I was getting billed for 3 gallons of gas that showed it was 55% full. I tried calling and could not talk to a human. I got on a live chat and was told I could not make a report until 2 business days later. I asked for an image of the gas gauge when I dropped it off. I never heard anything back from Hertz. Very disappointed.

I went to the gold area end before the rep even looked up my reservation he sent me to the main lobby. I waited and she tried to send me back because I was in fact a gold member. I need your gold reps to do better. Don’t dismiss people based on appearance. I won’t be booking at this location again.

Hertz is my "go-to' car rental agency on my travels - primarily to ORD and SAN airports.!!

FYI at each location, you have tremendous staff to assist with rentals (out) and returns.!!

Thank you.

Had a great experience from pick up to drop off

The employee at the exit both was very mean and an obvious racist yelling and screaming “we made eye contact “ she was scary and mean from the first moment. Her mean attitude was written all over her face and therefore when i chose to drive to the other both she came out of here both screaming. It was a horrible experience

Easy to pickup and return

I am a five-star member and reserved an elite SUV and instead of getting a free upgrade as per my tier, I got a car that felt like a lower category than what I booked.

In the past, I have used so-called "discount" websites to book a car rental. Without fail, something went wrong, and no one ever offered help. So I decided to join Hertz Gold. What a HUGE difference! I walked past the counter straight to the car. The car was more than I expected. Returning it was seamless and easy. The best part was that it cost less than any of the so-called "discount" sites. Hertz is now my go-to.

Good selection of cars from which to choose. Great car. Easy check-out and check-in. Brought car back early and the final bill reflected that fact. Nicely done.

The online reservation system is broken. I tried 8 times to reserve a vehicle in Chicago for October 7 - 15. Initially, I was hoping to work a one-way deal, but the system would not accommodate. No way to contact a live person and even the chat function did not work.
Compared to that, the rest of the rental was easy...

After my last Hertz rental, some standard run of the mill car, I decided that I would upgrade. Hertz had upgraded a previous rental to an MBZ GLE53, and I was in search of that experience again - this time, in Chicago. So, I splurged a bit this time. Instead of going with the basic car, that gets me into the President Circle, I reserved a small luxury class vehicle. And then when I arrived, not only was a car not ready for me. One wasn't available. So, I was "upgraded" (according to Hertz standard, not mine) to a full-size SUV that made getting around the city of Chicago difficult, to say the least.

Let's just say, this rental fell short of the experience I had hoped for when I made the rental.

The attendant at the Hertz Rental Car at ORD was not that helpful in terms of directing me to the designated areas for cars in my class. Also, the areas identified for my class of cars did not align with where the cars actually were.

Everything was great except the car was not full of gas......

No issues…car was clean. Easy to check it out and drop off.

Great customer service.