Daniel and Blain (probably wrong name) were wonderful. I had been to 2 other rental car agencies that day and they came through. It was difficult accessing the office, as it's in a secure office build... See more
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With the discount I got a very good price on the rental the wait wasn’t so bad and the customer service were nice..
No cars for an hour and a half. Talked smack about customers as being inpatient. Many lies were a flying. I must have been on Candid Camera. A video on how not to handle customer service.
Very helpful at counter. Friendly went above and beyond. Car was not clean
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1701 E 12th St, 44114, Cleveland, Ohio, United States
- (216) 685-1790
Your Car Rental Deals, News & Offers
3.4
Average
10 reviews
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No cars for an hour and a half
No cars for an hour and a half. Talked smack about customers as being inpatient. Many lies were a flying. I must have been on Candid Camera. A video on how not to handle customer service.
October 13, 2026
Very helpful at counter
Very helpful at counter. Friendly went above and beyond. Car was not clean
September 28, 2026
Kind but facility and vehicle dirty
The representative was kind and helpful. However, the facility was in a locked building with no clear signage for access, hertz office was dirty and the vehicle we were offered was not cleaned, smelled like cigarette smoke, was missing the spare tire, and had broken antenna. I felt pressured to take the vehicle and it appeared I would be waiting at least another hour to get a different vehicle.
September 25, 2026
The discount was great made the car affordable.
With the discount I got a very good price on the rental the wait wasn’t so bad and the customer service were nice..
September 19, 2026
By far the worst experience I've ever…
By far the worst experience I've ever had with a car rental agency.
September 12, 2026
Two things
Two things. One, pickup took about an hour because they didn’t have any cleaned cars. They had to wash it before I could have it. Two, When they gave it to me the tank wasn’t full. He said he would mark it in the system and that I just had to return it at the same level. I returned it with as much gas as it had when I got it but still got charged $17 because it wasn’t full. (1 gallon low.)
September 4, 2026
Daniel and Blain (probably wrong name)…
Daniel and Blain (probably wrong name) were wonderful. I had been to 2 other rental car agencies that day and they came through. It was difficult accessing the office, as it's in a secure office building downtown and instructions never worked the times we tried them.
August 27, 2026
Great Employees that are also exceptionally good people
Exceptional employees. The entire staff are all fantastic!!!!
June 24, 2026
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