Very efficient. Car was ready when I arrived and easy drop off.
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Hertz Customer Service has gone the way of the Dodo bird. I have been a very long time customer of hertz and reached the top tiers of their “loyalty program” and they have basically ended any idea of... See more
Quick and easy. Also had a nice car as a rental.
Quick, efficient service.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3530 Hartsel Dr, 80920, Colorado Springs, Colorado, United States
- (719) 598-3305
Your Car Rental Deals, News & Offers
3.4
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5 reviews
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Hertz Customer Service is nonexistent!
Hertz Customer Service has gone the way of the Dodo bird. I have been a very long time customer of hertz and reached the top tiers of their “loyalty program” and they have basically ended any idea of good customer service to their members. It took me forever to schedule a rental car; I waited in lines when I went to pick up; their “President’s Circle” benefit is becoming more rare and harder to find; the representatives you talk to don’t care about anyone that walks in the door and are harder to find or to force them off their phones; and they steal your points when you are away for long periods of time and not able to use them because hertz does not operate in the country you are in. Hertz does not care about the military or any other patriotic organization in the U.S. and operates more like a money grubbing foreign company trying to nickel and dime with ridiculous hidden fees after the rental is complete. This will be the last time I ever use this now terrible company.
September 8, 2026
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