The Rental Experience at Hertz, Columbus Airport
The staff, the vehicle and the overall experience are very good. The timeliness of the reception and turn-in process is atrocious:
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3250 West Britt David Rd., Suite 110, 31909 Columbus, Georgia, US
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
3250 West Britt David Rd., Suite 110, 31909, Columbus, Georgia, United States
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The staff, the vehicle and the overall experience are very good. The timeliness of the reception and turn-in process is atrocious:
!
The staff were absolutely amazing during a very stressful time for me. I had to make a last-minute booking, and despite having several reservations ahead of mine, they went above and beyond to help. Greg and Kiera worked incredibly hard to find a car for me, and I truly appreciate their dedication and outstanding customer service. They made a difficult situation so much easier, and I'm very grateful for all their help. Highly recommend!
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