They failed to have the car that I reserved They did not work very hard correcting their mistake and ultimately gave me a much smaller car They literally upcharged for a smaller vehicle comp... See more
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Staff never listens to anything. Billed me out 2x on the wrong card after requesting close out. Told them multiple times. Tried charging me $300 for fuel when the tank was full, she said "I read the... See more
Staff at our local Hertz has always been efficient and friendly. We requested a full size sedan and received a Camry hybrid. We could not believe how little fuel it used. Stretched our vacation budget... See more
Booked a car at this location drove 45 min to pick it up. When I got there I was informed they had no cars. This was 2pm. Was unable to get a car until 9am the next day. When I got in the car it sm... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
18709 Statesville Rd, 28031, Cornelius, North Carolina, United States
- (704) 655-9191
Your Car Rental Deals, News & Offers
2.6
Poor
7 reviews
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Booked a car at this location drove 45…
Booked a car at this location drove 45 min to pick it up. When I got there I was informed they had no cars. This was 2pm. Was unable to get a car until 9am the next day. When I got in the car it smelled of weed
October 16, 2026
It was not good
It was not good. The vehicle was dirty inside and the staff was not helpful or accommodating at all
September 29, 2026
Atrocious Experiences
Staff never listens to anything. Billed me out 2x on the wrong card after requesting close out. Told them multiple times. Tried charging me $300 for fuel when the tank was full, she said "I read the wrong gauge" and never apologized. Tried charging me a late turn-in because of a glitch on your end when I was showing them my app and email in their face. Always terrible attitudes. One employee just leaves the desk and walks to the back the moment there is ever an issue. Constantly a line of people complaining or looking for refunds on false charges. Cars are always dirty when picking up, I return my cars cleaner then they're given to me.
Atrocious experiences from 2 terrible front desk workers who are incompetent, uncaring, and always trying to screw you. This experience AND MANY BEFORE IT is why we switched to Budget and did not renew.
September 15, 2026
Horrible rental car experience.
They failed to have the car that I reserved
They did not work very hard correcting their mistake and ultimately gave me a much smaller car
They literally upcharged for a smaller vehicle compared to the reservation rate that I had.
The people on site were rude and obnoxious. They tried to make it my fault that the reservation wasn't ready and made it clear that they couldn't care less how much they had inconvenience me
Finally, I've brought all this to hertz's attention and no one has followed up for addressed the overcharges.
September 9, 2026
Pleasant staff and lovely vehicle
Staff at our local Hertz has always been efficient and friendly. We requested a full size sedan and received a Camry hybrid. We could not believe how little fuel it used. Stretched our vacation budget out significantly. Thanks!
August 29, 2026
I reserved a large car but….
I reserved a large car but when I showed up I was told you didn’t have large cars and I could pay $15.00 per day more for a small SUV or they would cancel the reservation. I was also told I could not get a large SUV as my reservation was “taking away from other people?” Not sure what this means.
One one walked around the car and took pictures so I did it myself before I took the small SUV and after dropping the small SUV off at the same location.
While driving the small SUV the entire front end shook like it needs a tire rotation and an alignment.
I tried to reach out to support but you only respond with text messages. I informed support via text I was driving multiple times asking for a phone call and finally got an 800 number. I told the AI assistant multiple times why wi was calling and wanted to speak to a real person…. After 16+ minutes on hold I hung up…
July 4, 2026
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