They have nice, responsive people. However, to get a change in drop off place, the corporate call center did not have in their system a place in Decatur, Ga. or closer to downtown Atlanta where it wa... See more
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Great service appreciated the area manager out there this morning. Did a great job. Thanks Dr. Williams
The woman who rented me the vehicle and received the vehicle when I returned it was very helpful. However, this location has Saturday hours posted on the door even though they are closed Saturday—the... See more
very friendly and efficient staff
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
632 Valley Brook Rd, 30033, Decatur, Georgia, United States
- (404) 499-0345
Your Car Rental Deals, News & Offers
3.8
Great
11 reviews
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I did not rent the vehicles and cannot…
I did not rent the vehicles and cannot give a response.
October 14, 2026
Poor information on corporate system, great local service!
They have nice, responsive people. However, to get a change in drop off place, the corporate call center did not have in their system a place in Decatur, Ga. or closer to downtown Atlanta where it was most convenient for us, as opposed to the Atlanta airport in there list of places for drop-off. We found it on our own, called and they accepted the car return. They were exceptionally service oriented. They should get credit for their service and we will return their. The name of the Manager Associate who received us was Danielle Bryant.
October 15, 2026
Great service appreciated the area…
Great service appreciated the area manager out there this morning. Did a great job. Thanks Dr. Williams
October 12, 2026
very friendly and efficient staff
October 1, 2026
Poorly managed.
The woman who rented me the vehicle and received the vehicle when I returned it was very helpful. However, this location has Saturday hours posted on the door even though they are closed Saturday—the day I tried to return the rental. The manager charged me for 4 days, NOT the 2 days I should have been charged if I returned on Sat. (closed on Sun as well). I had to call the corporate office to get resolution. I’m giving the location 2 stars, not 1, because of the helpful employee who tried to solve the situation in real time.
September 14, 2026
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