Hertz - Detroit - Detroit Metropolitan Wayne County Airport (DTW) Reviews 

Perfect vehicle for my bedded at the right price.

The care smelled very bad from smoke when I rented it. I did not think for a second that you would charge me a $400 cleaning fee. I already sent a message about this and am assuming the fee will be refunded. If not I will protest on my credit card.

Service is mostly good. The car prices are way too high!!

Was able to get vehicle hassle free and quickly with no issues.

Car was not available and had to wait. Car slot is never on the board always have to go inside.

I was running late and the Gold Member rep had just cancelled my reservation 20 minutes prior to my arrival (I was 2hours and 20 minutes late). The manager quickly addressed the situation and got me a replacement vehicle matching the vehicle type I needed. Thanks!

Good experience staff very helpful
Simple return process

It was very easy to get in and out. I wish they had more busses at the detroit airport pick up. Waiting can be 15 minutes at the bus stop. However, all of the people at the location are super friendly and have been helpful every time I visit. Which is about 3 times a year for the past 25 years.

This has happened consistently at DTW. No car available at the time I arrived at the rental center. I also ended up in a car not even close to what I had reserved. it's frustrating that it's a consistent problem.

Received information that car was damaged but have not received any feedback on what damage, how it was verified.

Total easy process to obtain the car of my choice: Hertz pick and delivery to and from air terminal. Name on board directing me to my vehicle. Well-defined car locations on lot. Swift exit from the facility. Easy returns during early morning . Vehicles are class A quality and if problem, service people are promptly available for assistance.

First of all, there was a vehicle parked in the gold section we picked it up took it to the front to exit. They told us we were in the wrong vehicle. We explained to them that this vehicle was in the wrong place for the gold section. they said we were sorry we had to turn around go back and return the vehicle and ended up with a vehicle that was not for gold, but we had no option. We were lacking time so we took it and left.

i left a cell phone. in the car. i filed a claim but have not been able to speak to anyone. I can see the phone is at the Hertz location. i need help with this!!!

everything. worst customer service, doesn't speak English, can't articulate anything. hertz has gone downhill. for being in the president circle this is a complete decline in customer service and reliability.

I knew ahead of time the type of vehicle and where it was located. It wasn't a Caddy, it was a Benz.
Nice upgrade.....become a Gold Member...

The perks are sweet.
The shuttle driver was a singer....nice touch. He also told all of us about the construction on the interstate, detours, and which ramps were closed.

The customer service was great! The rental was ready and waiting for me which I really appreciate.

The car was fine, the last three times we have picked up a hertz car at DTW, the shuttle service has been very very slow, and it took an hour to wait in mind to get out the exit gate

Took less than 1 minute to check in and be directed to car. Car was clean and based. Car performed without any problems. Turning Car back in was simple fast and easy. Invoice was for amount quoted.

Walk to car directly and drive… very convenient