I am writing this review for a significant other because she will not do it. She has been and now and will always be a national rental. This is a person who utilizes rental cars continuously. Hertz... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
While a car was not ready at my time of pick-up, the agent secured a comparable car in a higher class. They were honest about how busy they were that day and the car I drove away with exceeded my expe... See more
No after hour drop off at location which was difficult to manage with tight work scheddule! But car was fine!
The Hertz representative was great. He arranged for the perfect car and went out of his way to make it possible. The vehicle made the 10-day road trip enjoyable and much easier. Thank you.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
11483 S State St, 84020, Draper, Utah, United States
- (801) 495-1324
Your Car Rental Deals, News & Offers
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy in-and-out
Fast and professional.
No after hour drop off at location…
No after hour drop off at location which was difficult to manage with tight work scheddule! But car was fine!
Your agency manager was amazing
I am writing this review for a very important person
I am writing this review for a significant other because she will not do it. She has been and now and will always be a national rental. This is a person who utilizes rental cars continuously. Hertz would be a more accommodating option based on locations, however her first time using not so great, actually a pain in the ass. First rental has a cracked windshield, noted at time of rental, pictures taken at time of rental. She is now responsible for wasting her time to try and upload a file to take care of this. Trust me if I have to hear about it and deal with it, it’s not worth the change. 4 years with national no complaints other than I wish they had a few more locations. Hertz one time what a mistake. Also they take pictures for you that you cannot download for your company to utilize. Only reason i gave them two stars was location would have been ideal however want be back.
While a car was not ready at my time of…
While a car was not ready at my time of pick-up, the agent secured a comparable car in a higher class. They were honest about how busy they were that day and the car I drove away with exceeded my expectations.
Great Rental Cars
They were very helpful.
The Hertz representative was great
The Hertz representative was great. He arranged for the perfect car and went out of his way to make it possible. The vehicle made the 10-day road trip enjoyable and much easier. Thank you.
Great experience renting from Hertz, Draper
Friendly staff. Quick pick up as well as Drop off. Vehicle as per booking. Overall a pretty good experience.
Great service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







