Liked being able to pick my rental from a group in the category I chose. The car I rented fit the bill perfectly, clean and ready to go. No issues with the rental at all but I wish rental companies... See more
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Overall, a very smooth experience. Although there was a minor issue at the beginning when I received a different vehicle than I had reserved, the Hertz staff handled it immediately and got it sorted o... See more
The vehicle was ready, fueled, and interiors cleaned. The staff was helpful and fry. I really appreciate the use of video technology to quickly determine the state of the vehicle as it leaves th... See more
I'm a gold member, and had to spend 45 minutes in a line at 6am in the morning because the entire Hertz, Dollar, and Thrifty location had a single very slow person on duty. I was pre-booked and every... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
23540 Autopilot Dr, 20166, Dulles, Virginia, United States
- (703) 471-6020
Your Car Rental Deals, News & Offers
4.0
Great
63 reviews
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Hidden charges after car was returned!
Small hidden charge imposed after the car was returned and there was no clear explanation for such charge! After I thought that I already prepaid for everything now Hertz claims that I still owed them some money (~$12)!
September 9, 2026
Over $120 for 1 extra rental day is…
Over $120 for 1 extra rental day is excessive.
September 9, 2026
DC trip
The vehicle was ready, fueled, and interiors cleaned.
The staff was helpful and fry.
I really appreciate the use of video technology to quickly determine the state of the vehicle as it leaves the lot and when it is returned.
September 5, 2026
Excellent Service
Upon arrival at the location, name fully on display on the Hertz Gold sign, good selection of vehicles, and ease to checkout and begin my visit.
September 5, 2026
Ease of use as a president's club member
September 4, 2026
TERRIBLE
I PRE-PAID FOR OUR VEHICLE, SCHEDULED GRAB-AND-GO KEYS. WHEN WE ARRIVED AT 11:30 PM, THERE WERE NO MORE CARS. WE WERE THEN GIVEN A DIRTY MINI-VAN AND CHARGED $158 MORE UPON RETURN, EVEN THOUGH WE WERE DOWNGRADED AND HAD ALREADY PAID!!!
September 5, 2026
The customer service was excellent
The customer service was excellent, the car options were diverse, and the check-in and check-out processes were incredibly easy.
September 4, 2026
Thank you
H when you have a membership, it hurts it makes it easy to pick up your vehicle. No weight lines clean vehicles, friendly staff
September 3, 2026
Smooth easy no issues at all
Smooth easy no issues at all. Vehicle was excellent and return was fast. All good.
September 3, 2026
smooth experience
Overall, a very smooth experience. Although there was a minor issue at the beginning when I received a different vehicle than I had reserved, the Hertz staff handled it immediately and got it sorted out fast. Great customer service!
September 2, 2026
Upfront pricing versus $300 in add ons…
Upfront pricing versus $300 in add ons for a $200 rental
September 3, 2026
Car was good and clean but had to go…
Car was good and clean but had to go check with counter (despite being Gold) as there were no cars on Gold area
September 2, 2026
Rented a Genesis G80
Car was very smooth and new. Enjoyed my drive up to Philadelphia and down to Virginia Beach.
August 31, 2026
Smooth experience
People were respectful and the pickup and dropoff process was super easy!
September 2, 2026
Hertz makes my travel to Dullas Airport…
Hertz makes my travel to Dullas Airport so easy .
I appreciate the customer service I recieve
September 1, 2026
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