I had a great rental experience with Derek Clinton, Operations Manager at PDX. Hertz was running low on vehicles & Derek got me an upgraded rental at no additional charge. Great customer service & an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We asked upon leaving the rental place to verify that we had purchased insurance. The guy who checked us out said yes. However, when we got to our hotel we could not find that indication on our rent... See more
Your useless checkin emails. This is my second rental on this trip. On first trip I went through checkin and completed the do and pony show. Ok fair enough. Secon rental i am sent checkkn email a... See more
The car I reserved wasn’t available when I arrived to the airport. Hertz gave me an upgrade at no cost right away.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8089 Ne Airport Way, 97218, Portland, Oregon, United States
- (503) 528-7900
Your Car Rental Deals, News & Offers
3.4
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great rental experience with…
I had a great rental experience with Derek Clinton, Operations Manager at PDX. Hertz was running low on vehicles & Derek got me an upgraded rental at no additional charge. Great customer service & an all around friendly guy. Thanks Derek.
October 5, 2026
Unprompted review
Your useless checkin emails
Your useless checkin emails. This is my second rental on this trip. On first trip I went through checkin and completed the do and pony show. Ok fair enough.
Secon rental i am sent checkkn email and that one also wanted picture crap.
Not this time. Your software sucks that is what happens when you “vibe code” instead putting effort in
To make it worse I CANNOT CHECKIN USING THE APP. Who made that pathetic decision? Why have the app if it does not have the full capabilities Hertz requires.
Do you care about customers? Do you intentionally waste our time?
September 16, 2026
The car I reserved wasn’t available…
The car I reserved wasn’t available when I arrived to the airport. Hertz gave me an upgrade at no cost right away.
August 25, 2026
We asked upon leaving the rental place…
We asked upon leaving the rental place to verify that we had purchased insurance. The guy who checked us out said yes. However, when we got to our hotel we could not find that indication on our rental agreement. We tried for FOUR days to contact a human in customer service and all we ever got was put on hold, told to call Portland office to just be put on hold more or talk to an AI generated message so your customer service sucks. On top of this we had barely gone down the road and the oil change light comes on. This should be taken care of on your end before renting out a vehicle!
August 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.