Hertz Reviews 

Waited over 1 hour in line, while I'm also pregnant even though I reserved my car ahead of time. After returning the car in good condition they threatened to fine me 500$ for damages that did not exist. When I refused to pay my money towards damages I never caused they threatened to put my license of the list. Also the women I spoke yoo couldn't speak French and barely spoke English. She became aggressive just because I stated I found it unfair to be charged for something I didn't do. Plus they didn't even give me the car I reserved, I had to settle for a cheaper car......terrible service

I ordered a Rav4 and was offered a guaranteed rate. When I got to Toronto airport I was overcharged, subject to homophobic abuse, given a lesser car and told I was leaving a deposit which would be refunded. Well I got no refund. I wrote to their customer services and they promised to get back to me. That never happened. Their chat bot doesn't recognize my account and tells me my name is spelt wrongly! There is NO customer support. Their offering is not backed up by their service. I do not think anyone should use this company.

On Saturday August 8, 2026 I reserved a vehicle via Hertz Rental from Saturday August 8th - 10th . I was given a reservation number wirh amount plus deposit and a location to pick up the car. I got to the location in Naperville,IL and was told they had no obligation to honor any reservations online until that Tuesday 11th. I called Hertz back with the reservation number and was told the Midway and Downers Grove locations was told that both locations had Managers Specials for $200 higher and these locations didn't have to honor the price I was initially given. What a disappointment.

Zero stars. I will NEVER use Hertz again. Rental was picked up at the Buffalo International Airport. Staff was extremely rude and unprofessional. We traveled from Buffalo to Georgia for vacation. While there battery went dead and and I had to call for service. Vehicle was jumped and started. Service tech said I should have battery looked at or replaced. Called Hertz back and asked what steps needed to be taken. I was told that car would have to be towed to a service area but no one was answering so that option was not available and then I was told that if I wanted to exchange vehicles I would have to drive 3 hours one way, out of the state I was in, for the exchange. I asked to speak with a manager and I was denied. They made me feel helpless and insecure with driving this vehicle back to Buffalo. Hertz has ruined my family vacation and I have really no idea if this vehicle will get us back home.

On returning vehicle after a 4 day rental we were told there was damage to a wheel. I disputed the damage and ask to speak to the manager. Eventually manager came out spoke to her colleague looked at the wheel then went back into the office without even speaking or acknowledging us. I then got an email through on my phone stating damage charge upheld. We will never use Hertz again. Please ensure when you collect your vehicle you take a photo of all four wheels and a full video of the vehicle to avoid any trumped up damage charges.

Zero stars if I could. Made reservations a week prior to pickup. Received confirmation of reservation and received 2nd confirmation closer to pickup date. Will be picking up car tomorrow only to be told that my reservation has been canceled.

I wanted to rent a car from brussels airport from Hertz by using booking.com.I want to meet my parents with this rented car and made plans.But surprise, because the lack of information that booking.com provides during the rental process in their website, my money has been wasted.Hertz allows to rent the cars to whom has the flight tickets only.Booking.com must inform you during the rental process or must make you enter the flight informations before the final payment section but thats different topic.When I went to Hertz office to receive the car, they have informed me that this is not possible without flight tickets and have told me i have to contact with booking.com.When i have contacted to booking, they have said that you must read the rent a car instructions before which they havent showed during the rental processThen I asked can I rent the car if I pay additional amount added to already paid previous price and rent the car.The answer is no.And the result is my money has been robbed.That's exactly called co-operated robbery with booking.com...

Hertz is now offering very competitive prices with good service on pick up and drop off. I am using them more and more rather than searching for low priced service.

Same story as many others here.
Rented a car for just over a week. After return they hit me with a large number of completely made-up extra charges that added up to roughly the cost of another full week of rental.
Wrong kilometre reading that was physically impossible, insurance I never accepted, service fees that were never mentioned, and money taken from the card without proper explanation or consent.
When I challenged it they gave excuses instead of proof.
This has never happened to me with any other rental company. Looking at the other reviews, it seems to be a pattern at this location.
Stay away. Walk, hitchhike, take the bus or use literally any other company. These practices should not be allowed.

Issue with creditcard cuz they dont release the borg I paid customer care is not taking care of it they just send you to your bank and the bank has no idea never ever rent a car there

The first time rental from them.
Cheating hidden fees a lot.
Can't start car whenever after stopped the engine.
Have to wait for 10 min to restart in the App, very annoying.
When calling the contact numbers, all are not recognised. No help at all.
Very bad and expensive service.
Said 11.50 per hour plus Insurance will be about £25 an hour is too much for hiring a van.

The car smelled like smoke. I could not get a hold of the local office. The phone would ring and ring, then disconnect. I called the 800 number and talked to someone in Roadside. It was a holiday and I didn't want anyone to have to drive from an international airport to exchange cars. She said she noted my account, and to let them know when I turned it in. I did let the lady know. She said she added enough points to my gold membership account to have one free rental day. Points never applied. It was the Evansville IN office on N Green River Rd.

Hertz didn't have car after reserve and prepay. Only had higher cost car available. Classic bait and switch approach and they likely have an algorithm so doesn't look like they do it always. Beware of the Herz machine!

Absolute nightmare of a company. Hertz improperly billed my debit card for unauthorized rental days past my scheduled return date, even though the extension was entirely caused and managed by AutoNation service delays. Instead of owning up to communication gaps between their corporate system and third-party dealerships, their support hides behind fine print and calls unauthorized charges 'valid.' I have already filed a formal Regulation E bank dispute and am pursuing consumer fraud complaints. Do not trust them with your card on file.

Simple, easy and affordable. Great customer service. Lynchburg airport is always stocked, easy in and easy drop-off. Nice cars. Upgrades when cars are out. Last time I was upgraded to a suv. Very nice.

My car was given to me an hour late by Hertz because they had run out. I could pay almost double and get into a ready up graded model. The car I took has a tire issue I did not notice till I finally needed the highway. Any time over 50 mph it felt like a tire was coming off. I called the hertz help line and they said “I can’t help you with that”. I called the location I rented from about 6 times after there stated hours of operation. No answer and the hertz phone would hang up on me. I had to be at my driving destination by 8:30 morning. The rental place did not open till 9. The only thing good about hertz is advertising. I will never use hertz again. By far hertz has been my worst rental experience. Hertz needs to add a negative rating.

Very disappointing experience with Hertz due to poor communication, hidden costs, and dismissive customer service.

We booked a 13-day rental specifically for a road trip through Kazakhstan and Kyrgyzstan. Hertz Netherlands confirmed that cross-border travel was permitted and instructed us to contact Hertz Kazakhstan to arrange the required formalities. We did so six weeks before our trip, clearly stating our travel dates and asking what was required. Hertz Kazakhstan never responded.

At pickup, we were suddenly charged an additional USD 190 to take the car into Kyrgyzstan. This substantial fee had never been disclosed or included in our reservation estimate. With our entire itinerary already arranged around the rental, we were left with no realistic alternative but to pay.

When we questioned the unexpected charge, the employee was dismissive and repeatedly responded along the lines of, "It is what it is," while denying responsibility and raising his voice. Despite taking the additional payment, Hertz had not even prepared the required border documents. We therefore had to return the following day to collect them.

The car itself is good and matches the class we booked. However, that does not excuse the lack of transparency, failure to respond, unexpected charge, and unprofessional treatment. We contacted Hertz well in advance specifically to avoid this situation. For an expensive international rental, this level of service is unacceptable.

Very long waiting time even though the reservation was made 1 week in advance !

It’s easy to take a reservation ! You need to hold it !

Rented a truck using the website from the Pasadena Texas location. That location doesn't exist and hasn't been in business fir over a year. I recieved confirmation and text reminders before pickup day. The website will take your money and yell you your rental is ready to pickup. The vehical didn't exist. Drove there fir no reason. What the F....... Had to go to Enterprise and was late for a meeting. Never again!!!!!

PLEASE READ BEFORE RENTING: Hertz Italy has wrongfully charged us €1,500 for pre-existing vehicle damage under Rental Agreement #34547821.

At pickup, we spotted unrecorded bumper damage and asked the Hertz agent to come look. He confirmed we could leave, explicitly promising he would log it. Instead, just minutes after drop-off, our credit card was hit with the €1,500 charge.

We have been disputing this ever since. Hertz is trying to get out of it at every opportunity. We have pickup photographs and videos proving the damage was there, and if Hertz actually wanted to know the truth, they could review their own CCTV footage and see their employee reviewing the damage with us.

This all appears to be part of a deliberate scam to defraud people of money, as others have had similar experiences. Save yourself the stress and completely avoid Hertz, Dollar, Thrifty, and all other companies within the Hertz group.