Hertz - Honolulu - Daniel K. Inouye International Airport (HNL) Reviews 

Car had low engine oil warning and low washer fluid, trash and french fries under drivers seat. talked to customer service, several a couple of resolutions offered. 1. Buy oil and fill and be reimbursed: I'm not a mechanic and my service fee is not cheap/not my responsibility. 2. Drive 2hr round trip to rental location and change cars/I'll drive their car till it dies before I do that/not my responsibility. 3. They will send a mechanic out to check car. Good, he can bring a replacement car and we'll swap cars. Wouldn't do that either.

Nothing was done and car survived. Thank goodness, because if any of my family missed my son's wedding, someone at Hertz was going to have a terrible day.

My name being up on THE Board with my car slot assignment posted, and my car ready to roll is priceless after a 6-hour flight -- plus there is very little cost difference.
Bottom line: Flying to Honolulu and facing a 1 to 2-hour line ordeal at other car rentals is just a silly waste of vacation time. Seeing 50+ people in line and 2 staffers spending at least 5 minutes for check in sometimes can be a 3-hour wait. Hertz is the only way to rent a car in Honolulu.

Your vacation of business trip is valuable. Every minute counts. Hertz delivers the easiest and fastest rental services in the industry.

Cars were cleaned and ready. Tons to choose from when I got there.

All was good until the end of my rental. I went online as prompted to review the extension options. I needed 1.5 hours more. The daily rental charge was the same as I had paid to date. The hourly charge was 1,400% higher than the daily charge. I ended up getting screwed for the extra time.

Check in was quick but our rental vehicle was not ready. We had to wait nearly 30 minutes for the vehicle and it was not upgraded like I had paid for. We were charged for the vehicle at the time I walked to the counter and not when I received the vehicle. The lady was not friendly and spoke softly which made it hard to understand her. She didn’t seem to care that we had to wait. Drop off was easy and the lady that checked in the vehicle was very friendly and helpful.

Easy to check in and check out!

Rented vehicle was clean and very new. Couldn't ask for a better experience. Check in and drop off was very simple.

Always happy with your setup and professionalism

Quick, friendly and professional staff

As a Gold + member, my rental was truly seemless and stress free! Chose my vehicle and drove to the exit … seemless and easy. Staff is very friendly and helpful. Great job Hertz!!

The ease of making our reservation & picking up the vehicle

Accepted Upgrade offer. Didn’t get it.

Decent price and nice people that worked at the Honolulu airport.

Great Deal! Great Car!

Everything was quick and easy, and I was able to skip the line and basically walk straight to the car. Returning the vehicle was just as easy and smooth, and I had no issues.

Quick pick up and car was great!

There was quick service at the check in counter and finding the car in the garage was so easy. Returning the car was a quick process too. This was one of the best rental experiences I have had!

The vehicle was not the same as promised, not equivalent to what I reserved, the car was old (2024) with visible interior and exterior damage, I was given no choice and was asked to pay for a lower class vehicle if I wanted something newer. The customer service representative was extremely unhelpful and disrespectful. Losing faith in Hertz.