Hertz - Indianapolis - Indianapolis International Airport (IND) Reviews 

It was wonderful to see my name on the board and the specific location of the vehicle. The vehicle was even better than I had reserved. Everything went smoothly from beginning to end
Best car rental experience in my life! Hertz is #1 for a good reason.

Good experience clean car easy drop off.

I was given the wrong vehicle by a Hertz employee and I was only notified of this when I made it to the gate. Instead of apologizing, the Hertz manager, Michelle Evans, yelled at me as if it were my fault. I would not recommend Hertz at the Indianapolis airport.

Charged for prepaid fuel when I declined. second time Ive had a fuel billing issue with Hertz

I was very disappointed ---as a Gold member---that when I overlooked filling the gas tank and the service member had "already checked me in", that he couldn't undo it so I could go get gas---$6 cheaper somewhere else.
I was aghast---as a Gold member---that because it would cause him a minute more of work that he wouldn't do it.
Very disappointed. Looking for a car for next weekend and will not be using Hertz.....it's too competitive out there for your company to do this...

Hertz always goes above and beyond with their service and quality of vehicles.

Once again dirty car. Inside of windshield smeared and hazy from poor/no cleaning creating significant safety hazard especially when driving into sun. This is apparently the Hertz standard: rented cars in Phoenix, DFW and Indianapolis this week and all were dirty like this. It is clear to me that Hertz local and national leadership does not ever inspect the cleanliness of their cars.

Easy walking to parking area to pick up and drop off no problems vehicle clean class requested great experience

The Hertz rental app easy to use. The pickup at the airport and the drop off at the airport were easy and convenient. No problems with the vehicle.

Car was dirty

Never a problem
With hertz I love the convenience of reserving online and having the vehicle I choose ready for me

It was a last minute booking at Indianapolis airport due to a cancelled flight. The app worked perfectly and I was able to book my car while walking from the gate to the rental location.

Reserved a specific vehicle and was not available when arriving. Person at counter did not know what to do. When finding out what to do the counter person had their cell phone on speaker so I could hear the conversation with someone else from Hertz. Seemed a bit unprofessional. Ended up with an upgraded vehicle but was disappointed that my specific choice was not available.

The company's simple check-in process and the friendliness of the staff.

didn't get the correct type of car, charged me extra with some bs explanation although I paid in full

The car was ready, and the check-out and turn-in process was smooth and fast.

Hertz is always professional and welcoming. Booking is easy, and picking up and dropping off the car is very smooth.

Customer service experience and speed of pickup and delivery of vehicles.

Overall, rental experience was well received. Vehicle was was all that was expected. Process was seamless. What failed; I took the time to plan and refuel the car before drop off. I did so at the Shell station inside of the Indianapolis airport and immediately proceeded to drop off the vehicle. Dropped off vehicle received Bill 10 minutes after, and noticed that I was charged for 2 gallons of gasoline at $11 each. Not quite sure how this can happen as I actually returned the car with more fuel than it had in it. I received a 787 tank and I filled it to the top. I replied to the survey direct from Hertz with a moment of when I received it. You’re doing so I attached a copy of my receipt from the filling station. I have not yet heard back from Hertz, nearly 2 weeks later, however, I received multiple requests to fill out the survey.