My experience with hertz at Irving west airpot freeway location was really good and i would like to recommend this location to the people. The staff at this location is friendly and supportive. Almost... See more
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Walked in, got a car, and gone in minutes. Drop off was easier with receipt emailed, perfect
First car I got smelled like it had been hotboxed right before I got there. They offered me the only other vehicle available and made me pay an upgrade fee for it. It was a hybrid vehicle so cost more... See more
The amount of time to check out and then check in the car was excessive. The staff was friendly.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3401 W Airport Fwy Suite 137, 75062, Irving, Texas, United States
- (972) 594-4473
Your Car Rental Deals, News & Offers
3.4
Average
6 reviews
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First car smelled like weed then got charged an upgrade fee for a stained car
First car I got smelled like it had been hotboxed right before I got there. They offered me the only other vehicle available and made me pay an upgrade fee for it. It was a hybrid vehicle so cost more but in my opinion they should have waived it considering. The car they gave me was dirty, not vacuumed out and had a terrible stain on the front seat. I had to accept it because I needed to get on the road. It was an awful experience. Will never rent Hertz again, especially at a smaller location like this. Staff weren’t mean but also still an overall bad experience.
September 11, 2026
Good cheap reliable rentals
September 12, 2026
Friend Staff
The amount of time to check out and then check in the car was excessive. The staff was friendly.
September 4, 2026
Fast, Easy and Smooth
Walked in, got a car, and gone in minutes. Drop off was easier with receipt emailed, perfect
August 22, 2026
Bad experience
I made a reservation for a full size sedan and the agent working at Irving office didn’t full-fill my reservation as it was made. I received Kia Trax compact/mid size SUV.
I informed that I have long road trip and sedan would only suite my journey. Kia trax was not much economical, it had a lot of vibration on its vehicle steering.
I had motion sickness at the end of each day after driving. Never felt that bad with any of my previos long road journeys.
Also, the agent at Irving location was not polite and rude. I wouldn’t recommend anyone to have such a pathetic experience at Irving Hertz!
August 29, 2026
My experience with hertz at Irving west…
My experience with hertz at Irving west airpot freeway location was really good and i would like to recommend this location to the people. The staff at this location is friendly and supportive. Almost all the time cars are available at this location, if not then they do give you call saying car is not available.
August 29, 2026
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