My flight home got cancelled after the Philadelphia airport’s radar went down and there wasn’t another flight from Jacksonville until the end of the week. I was able to rebook a flight from Orlando th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The car you reserve ahead of time is rarely if ever available. Instead of them putting you in a vehicle, they try to upsell you an upgrade that’s 2X the price. If you don’t have the car I reserved, I... See more
Quality customer service, easy in and out service
Quick and simply easy....Help with a smile.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4620 Southside Blvd, 32216, Jacksonville, Florida, United States
- (904) 203-1691
Your Car Rental Deals, News & Offers
3.7
Average
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They never have what you reserve
The car you reserve ahead of time is rarely if ever available. Instead of them putting you in a vehicle, they try to upsell you an upgrade that’s 2X the price. If you don’t have the car I reserved, I should t be charged because of Hertz’s poor planning and lack of fleet. The cars are never ready and are often poorly cleaned.
October 9, 2026
My flight home got cancelled after the…
My flight home got cancelled after the Philadelphia airport’s radar went down and there wasn’t another flight from Jacksonville until the end of the week. I was able to rebook a flight from Orlando the next day. I turned to Hertz to help me and booked online in minutes. While unfortunately the Philips Highway location was unable to fulfill my request, they called me and pointed me to the Southside location. I got a hold of them right before their location closed and they said they would honor my reservation price and get me a car. Once there the next morning at opening, the process was very smooth and I was on my way. Thank you so much for helping me pull this together. I made it to my flight on time and home.
September 21, 2026
Alway never had no vehicle and foce you…
Alway never had no vehicle and foce you to keep the same vehicle.
June 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.