The women serving at LFT are fantastic. Cars ready to go, friendly faces, they remember us who utilize them more frequently, and aim to serve in an efficient way. For example, when they are working th... See more

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I was emailed 24 hours after I dropped off the car that I was getting charged $455 for a windshield that had a chip in it. I never saw the chip and when I called the place I dropped off the car I felt... See more
The availability of the vehicle. Plus friendly and courteous staff.
i reserved the vehicle late the day i needed it and it was available when I arrived.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
200 Terminal Drive, Suite 104, 70508, Lafayette, Louisiana, United States
- (337) 233-7010
Your Car Rental Deals, News & Offers
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The women serving at LFT are fantastic
The women serving at LFT are fantastic. Cars ready to go, friendly faces, they remember us who utilize them more frequently, and aim to serve in an efficient way. For example, when they are working through a longer contract and see one waiting to make a return, they notice, ask for the keys and so the customer can get on his/her way. Just perfect experiences.
The availability of the vehicle
The availability of the vehicle. Plus friendly and courteous staff.
I was emailed 24 hours after I dropped…
I was emailed 24 hours after I dropped off the car that I was getting charged $455 for a windshield that had a chip in it. I never saw the chip and when I called the place I dropped off the car I felt like they didn’t care to hear me. Told me to call the claims department. How do I know no one else used the car in those 24 hours. No one even checked the car when I dropped it off. Not satisfied on how this is being handled.
ease of in and out
i reserved the vehicle late the day i…
i reserved the vehicle late the day i needed it and it was available when I arrived.
Great experience one of the rental car…
Great experience one of the rental car locations
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