The staff did not have the vehicle I reserved and then up charged me for the vehicle they had, were extremely rude and basically take it or leave it. Not good customer service!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well the vehicle I reserved wasn’t available so they offered me a substitute and for the first time in @15yrs I had to pay for the higher vehicle because of their error. Also I took a video of inside... See more
From start to finish it was a great rental experience. The staff at both pick-up and return were friendly and professional. Then vehicle I chose was exactly what I needed and was clean. Definitely wou... See more
We always have a wonderful experience from start to finish at the League City location
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
102 Gulf Fwy, 77573, League City, Texas, United States
- (281) 557-9800
Your Car Rental Deals, News & Offers
3.8
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff did not have the vehicle I…
The staff did not have the vehicle I reserved and then up charged me for the vehicle they had, were extremely rude and basically take it or leave it. Not good customer service!
October 3, 2026
Well the vehicle I reserved wasn’t…
Well the vehicle I reserved wasn’t available so they offered me a substitute and for the first time in @15yrs I had to pay for the higher vehicle because of their error. Also I took a video of inside of vehicle because it had to be the worst one we’ve ever got. Rips in the ceiling, tears in fabric, scratches all over some really bad. The outside looked nice though and when I wanted to extend my rental I had issues with that as well. I’ve always used Hertz, we travel a lot from Texas to Oklahoma, Illinois and a few other places but after this trip, I’m going to start checking with other car rental places for our next trip
September 3, 2026
We always have a wonderful experience…
We always have a wonderful experience from start to finish at the League City location
September 1, 2026
From start to finish it was a great…
From start to finish it was a great rental experience. The staff at both pick-up and return were friendly and professional. Then vehicle I chose was exactly what I needed and was clean. Definitely would rent from Hertz again.
July 4, 2026
Great service and nice vehicle at a…
Great service and nice vehicle at a competitive price
June 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.