Everything was great--the price, customer service, the quality of the car, etc. My only issue was that the car was full of snack wraps and empty soda cans. There were probably about 10 soda cans all... See more
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No reserved cars available. No update to when and if they might arrive. A lot of renters sitting around. Manager Kay refused to cover a $30 uber to another location with plenty of cars.... See more
Horrible customer service. Treated like we were a bother. Staff was rude, and not friendly or helpful. Upon delivery of the car on 6/23 we were not acknowledged by the male staff arriving that mor... See more
This office ran smoothly but seems a bit under staffed in the front. One nice lady was doing everything. I heard her even having to leave to pick up a car from another location while people waited.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1859 Lomita Blvd, 90717, Lomita, California, United States
- (310) 891-3061
Your Car Rental Deals, News & Offers
3.1
Average
4 reviews
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Everything was great--the price
Everything was great--the price, customer service, the quality of the car, etc. My only issue was that the car was full of snack wraps and empty soda cans. There were probably about 10 soda cans all over the car and numerous snack wraps all around the car.
The exterior of the car was not completely clean. You could tell that they washed the car but there were bird droppings and other dirt all over the car.
I am glad that they gave me the car with a full tank of gas.
October 13, 2026
No reserved cars available.
No reserved cars available.
No update to when and if they might arrive.
A lot of renters sitting around.
Manager Kay refused to cover a $30 uber to another location with plenty of cars.
I rented with Hertz 4 times in 2 weeks recently and this was the only bad location, bad manager.
How does Kay consistently get 1 star reviews but is still employed?
September 21, 2026
Unprompted review
Horrible customer service
Horrible customer service. Treated like we were a bother. Staff was rude, and not friendly or helpful. Upon delivery of the car on 6/23 we were not acknowledged by the male staff arriving that morning. They need to be provided with special training to refresh their customer service skills to ensure they behave in a professional way. Never doing business with them again.
June 16, 2026
This office ran smoothly
This office ran smoothly but seems a bit under staffed in the front. One nice lady was doing everything. I heard her even having to leave to pick up a car from another location while people waited.
June 21, 2026
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