We didn’t get the vehicle type we wanted and we were told none were available. They said they “upgraded” us to a luxury car, however it was much smaller (small sedan) than what we had reserved (full-s... See more
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I didn’t like being a Gold Level member and having to wait in line rental. There was one person working counter and I received a selection that I would normally not have accepted.
car could have been a bit cleaner but overall my experience was good. I'd def rent from them again.
Jeff the operation manager at this location is very good, he's always accommodating to his customers and make sure everything is okay.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
5855 W Century Blvd, 90045, Los Angeles, California, United States
- (310) 212-6019
Your Car Rental Deals, News & Offers
3.5
Average
4 reviews
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We didn’t get the vehicle type we…
We didn’t get the vehicle type we wanted and we were told none were available. They said they “upgraded” us to a luxury car, however it was much smaller (small sedan) than what we had reserved (full-size suv). And when we went out to get the car, there were several suvs in the lot
September 27, 2026
car could have been a bit cleaner but…
car could have been a bit cleaner but overall my experience was good. I'd def rent from them again.
September 19, 2026
Jeff the operation manager at this…
Jeff the operation manager at this location is very good, he's always accommodating to his customers and make sure everything is okay.
September 23, 2026
Vehicle Selection Not Great
I didn’t like being a Gold Level member and having to wait in line rental. There was one person working counter and I received a selection that I would normally not have accepted.
September 1, 2026
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