Cristal handled an issue related to an automobile I got in another location which was not properly inspected for damage and condition. Luckily, I advised Hertz representatives at that location about t... See more
Location
Switch location2500 South Bicentennial Boulevard, Suite #112, 78503 Mcallen, Texas, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I must spend a lot of time to comment my receipt. I didn’t receive an apology from company. I am feeling upset !
Counter staff was amazing. Friendly and helpful. Did not have vehicle I would have preferred. But made best efforts and were clear on policy. Really appreciated.
Online website was user friendly and the had the best rates.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2500 South Bicentennial Boulevard, Suite #112, 78503, Mcallen, Texas, United States
- (956) 664-2660
Your Car Rental Deals, News & Offers
3.9
Great
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I must spend a lot of time to comment…
I must spend a lot of time to comment my receipt. I didn’t receive an apology from company. I am feeling upset !
September 2, 2026
Counter staff was amazing
Counter staff was amazing. Friendly and helpful. Did not have vehicle I would have preferred. But made best efforts and were clear on policy. Really appreciated.
August 30, 2026
Online website was user friendly and…
Online website was user friendly and the had the best rates.
September 1, 2026
Cristal handled an issue related to an…
Cristal handled an issue related to an automobile I got in another location which was not properly inspected for damage and condition. Luckily, I advised Hertz representatives at that location about these issues, one of which concerned a tire with a lot of rocks contained in it which could’ve included a nail. It did include a nail. Christal will replace the car and I was on my way. She kept me a loyal Hertz Customer and satisfied with that particular rental. She exhibited concern fairness and true management skills.
August 25, 2026
Service was good
June 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.